Customer Service Analyst Jobs in Zionsville, IN
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Indianapolis, IN (17 miles from Zionsville, IN)
- 18 hours ago
- Indianapolis, IN (17 miles from Zionsville, IN)
- 18 hours ago
Trustmarks mission is to improve wellbeing for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust....
- Indianapolis, IN (17 miles from Zionsville, IN)
- 3 days ago
- Indianapolis, IN (17 miles from Zionsville, IN)
- 3 days ago
The ER&R Support Center Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data....
Remote WorkCustomer Service Sales Representative
- Fishers, IN (23 miles from Zionsville, IN)
- 23 days ago
- Fishers, IN (23 miles from Zionsville, IN)
- 23 days ago
7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Customer Specialist - $1,000 Sign-On Bonus!
- Avon, IN (16 miles from Zionsville, IN)
- 23 days ago
- Avon, IN (16 miles from Zionsville, IN)
- 23 days ago
7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
- Indianapolis, IN (17 miles from Zionsville, IN)
- 30+ days ago
- Indianapolis, IN (17 miles from Zionsville, IN)
- 30+ days ago
Customer Support Analyst works primarily with Premier customers to provide a premium level of support to the customer when needed. This includes testing, documentation, and training the internal...
Demographic Data for Zionsville, IN
Moving to Zionsville, IN? Find some basic demographic data about Zionsville, IN below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Zionsville, IN
Highest Education Level
Customer Service Analysts in Zionsville, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Inbound
- Escalation Management
- Customer Success
- Printing
- Retail Sales
- Resolution
- Spreadsheets
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- Problem Resolution
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Telephone Skills
- Administrative Skills
- Retail
- Process Improvement
- Finance
- High School Diploma
- Implementation
- Customer Relationship Management
- Auditing
- Payroll
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Reporting
- Documentation
- Filing
- Bachelor's Degree
- Microsoft PowerPoint
- Inventory Management
- Sales
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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