Call Center Representative Jobs in Indiana
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Virtual Benefits Advisor ( Remote )
- Schrieber Organization
- Indianapolis, IN
- 3 days ago
- Schrieber Organization
- Indianapolis, IN
- 3 days ago
Role Type: Full-Time | Entry-Level & Experienced Welcome | FastTrack to Leadership FastTrack to Leadership Stop settling for ordinary. You weren’t built for average. If you're driven, coachable,...
Remote WorkPharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)
- Indianapolis, IN
- 2 hours ago
- Indianapolis, IN
- 2 hours ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkFull-Time Associate Call Center Representative
- Plainfield, IN
- 8 hours ago
- Plainfield, IN
- 8 hours ago
The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs....
IAA, an RB Global Inc. Company is seeking a Total Loss Customer Care Associate to join our team in Carmel, IN! This is an onsite position located at our Carmel, IN location. In this position, you...
Bilingual Associate Call Center Representative - Spanish & English
- Plainfield, IN
- 2 days ago
- Plainfield, IN
- 2 days ago
The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs....
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkPOSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
This role will gather participant information via phone and email, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and...
Monitor and respond to incoming alarm signals from commercial and residential accounts. Verify alarms using audio and video technology and dispatch emergency services when necessary. Communicate...
Customer Sales and Service Call Center Representative - Hybrid
- Evansville, IN
- 4 days ago
- Evansville, IN
- 4 days ago
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit...
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Customer Service Call Center Representative - Accredo - Remote
- Indianapolis, IN
- 9 days ago
- Indianapolis, IN
- 9 days ago
As a Customer Service Call Center Representative, you'll play a vital role in supporting patients, ensuring timely access to life-impacting medications while representing Accredo with professionalism...
Remote WorkSH-671 Outbound Call Center Representative, IN About Syra Health: Syra Health is a healthcare consulting company with a mission to improve healthcare by providing innovative services and technology...
Kelly is now hiring a Call Center Representative at a premier client in Louisville, KY!...
Demographic Data for Indiana
Moving to Indiana? Find some basic demographic data about Indiana below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Indiana
Highest Education Level
Call Center Representatives in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Account Management
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Team Building
- Policy Development
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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