Call Center Representative Jobs in Indiana
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
We are looking for someone who can: Answer incoming phone calls with professional verbal communication, speaking both clearly and distinctly Provide exceptional customer service via verbal and...
Dental Call Center Specialist - Dental Services - Full Time - Days
- Evansville, IN
- 2 days ago
- Evansville, IN
- 2 days ago
Paramount Dental offers insurance products in Indiana, Kentucky and Ohio and pays claims in all 50 states. This Ohio- and Indiana-based company has been specializing in providing dental benefits...
sales-oriented support to customers Answering calls and troubleshooting Call Center Representative Qualifications: 1 year of Call Center experience required Must have Word and Excel experience Excellent...
ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN
- Indianapolis, IN
- 5 days ago
- Indianapolis, IN
- 5 days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Location: Louisville KY – Onsite PAY: $17 Hours: Monday – Friday 8am – 8pm (Must be flexible) Training: 3 weeks Time: Temp to Hire Role Title: Call Center Representative Responsibilities: Helping others...
Contact Center Agent German American Bancorp Evansville, IN Full-time Finance Posted on September 26, 2024 Job Title: Contact Center Agent Overview: As a Contact Center Agent, you will be the...
You belong at Union! The Call Center Specialist plays a key role in providing the highest quality of patient care while the patient is in Union Health. The call center department plays a crucial...
Start your career with Heritage Federal Credit Union! Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members...
POSITION SUMMARY Reports To: Director of Physician Clinic Summary: General duties include answering phone inquiries, scheduling, rescheduling or cancelation of appointments, registering new...
Call Center Customer Service Representative - Medical (remote)
- Indianapolis, IN
- 16 days ago
- Indianapolis, IN
- 16 days ago
WHO WE ARE: Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal,...
Remote WorkCall Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkCentra Credit Union Contact Center Representative in Columbus , Indiana Full job description Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a...
Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Transportation Call Center Representative Position Title: Transportation Call Center Representative Salary Range: $11.44-$13.19 Contract Length: 10-month contract Immediate Supervisor: Operations Supervisor...
Demographic Data for Indiana
Moving to Indiana? Find some basic demographic data about Indiana below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Indiana
Highest Education Level
Call Center Representatives in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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