Call Center Representative Jobs in Indiana
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Virtual Benefits Advisor ( Remote )
- Schrieber Organization
- Indianapolis, IN
- 3 days ago
- Schrieber Organization
- Indianapolis, IN
- 3 days ago
(Bonus points for experience in sales, athletics, service industries,student government or leadership. Bilingual candidates encouraged to apply.) We’ve Got Your Back Not licensed yet?...
Remote Workcenter experience OR 2+ years general work experience required Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts...
Remote WorkThe Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs....
Are you a service driven individual that strives to make a positive impact in our community. Helping under-served community members gain access to top-quality affordable health care is our...
Customer Sales and Service Call Center Representative - Hybrid
- Evansville, IN
- 4 days ago
- Evansville, IN
- 4 days ago
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit...
You belong at Union! The Call Center Specialist plays a key role in providing the highest quality of patient care while the patient is in Union Health. The call center department plays a crucial...
Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a...
South Central Indiana REMC (SCI REMC) is a member-owned, not-for-profit cooperative providing electric distribution and fiber services. A leader in distribution technology, SCI REMC operates from...
Handles 20 to 35 inbound calls daily from Medicare members with a focus on high-quality service and one-call resolution....
Remote WorkJoin Our Award-Winning Team as a Contact Center Representative! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Take a look at what some of current associates have to say about the Call Center Representative 2 position by clicking the link below!...
Remote WorkTake a look at what some of current associates have to say about the Medicare Call Center Representative 2 position by clicking the link below!...
Remote WorkHandles 20 to 35 inbound calls daily from Medicare members with a focus on high-quality service and one-call resolution....
Remote WorkWe are seeking a motivated and customer-focused individual to join our team as an Entry-Level Travel Consultant in the Contact Center. In this role, you will handle inbound inquiries, offering...
Demographic Data for Indiana
Moving to Indiana? Find some basic demographic data about Indiana below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Indiana
Highest Education Level
Call Center Representatives in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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