Call Center Representative Jobs in Indiana
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist, Family Office Services
- Indianapolis, IN
- 13 hours ago
- Indianapolis, IN
- 13 hours ago
SEI is seeking a Specialist for the Client Relations team, which is responsible for day-to-day, first line product and client support for SEI's Archway Platform and Archway Client Portal. The team...
Advanced Innovations delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their...
Bank Call Center Representative - FULL-TIME - 100% on site
- Middlebury, IN
- 1 day ago
- Middlebury, IN
- 1 day ago
Right now, we have an opening for a Call Center Representative in our Corporate Headquarters located in Middlebury, IN. This position is vital to our continued success....
. * Set scheduled for 40 hours/week ***Must have previous call center experience to be considered***...
Remote Work. * Set scheduled for 40 hours/week ***Must have previous call center experience to be considered***...
Remote WorkFT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkClient Relations Specialist | Utilimaster | Bristol, IN (Main) Regular Employee | Salary Exempt Overview As the Client Relations Specialist for Utilimaster (A Shyft Brand) based in Bristol, IN you...
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
Customer Relations Associate Department: Customer Relations Employment Type: Full Time Location: US - Indiana - Churubusco Reporting To: Joshua Smith Description Join Our Team as a Customer...
Dental Call Center Specialist - Dental Services - Full Time - Days
- Evansville, IN
- 11 days ago
- Evansville, IN
- 11 days ago
Paramount Dental offers insurance products in Indiana, Kentucky and Ohio and pays claims in all 50 states. This Ohio- and Indiana-based company has been specializing in providing dental benefits...
Love Your Mondays again! Join the Future of Connectivity with Metronet and Vexus! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to...
Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely! We are looking for talented bilingual call center survey agents to perform...
Sr Email/Chat Contact Center Representative - Banking Support
- Indianapolis, IN
- 16 days ago
- Indianapolis, IN
- 16 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Remote- Inbound Call Center Rep - May 19th Start Department: 5301 - Traveler Support Location:, IN Grand Circle Corporation is hiring REMOTE Traveler Support Counselors to join our May 19th, 2025,...
Remote WorkMortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Demographic Data for Indiana
Moving to Indiana? Find some basic demographic data about Indiana below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Indiana
Highest Education Level
Call Center Representatives in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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