Call Center Representative Jobs in Kuna, ID
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Admissions Assistant/Call Center Specialist
- Universal Health Services
- Boise, ID (15 miles from Kuna, ID)
- 1 day ago
- Boise, ID (15 miles from Kuna, ID)
- 1 day ago
Responsibilities Intermountain Hospital is looking for a dynamic Admissions Assistant/Call Center Specialist to assess potential patients for admission! If you have a desire to work in an engaging...
In Person- Bath Planet
- Boise, ID (15 miles from Kuna, ID)
- 6 days ago
- Boise, ID (15 miles from Kuna, ID)
- 6 days ago
Position Overview Bath Planet of Southern Idaho is currently seeking a Call Center Representative for our Boise, ID market and surrounding areas....
In PersonRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Boise, ID (15 miles from Kuna, ID)
- 18 days ago
- Boise, ID (15 miles from Kuna, ID)
- 18 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteMember Contact Center Agent - Spanish Required
- Idaho Central Credit Union
- Meridian, ID (12 miles from Kuna, ID)
- 21 days ago
- Meridian, ID (12 miles from Kuna, ID)
- 21 days ago
Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the perfect...
In PersonRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Boise, ID (15 miles from Kuna, ID)
- 23 days ago
- Boise, ID (15 miles from Kuna, ID)
- 23 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemoteEntry-Level Contact Center Representative
- Jobs for Humanity
- Boise, ID (15 miles from Kuna, ID)
- 30+ days ago
- Boise, ID (15 miles from Kuna, ID)
- 30+ days ago
We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base....
In PersonDemographic Data for Kuna, ID
Moving to Kuna, ID? Find some basic demographic data about Kuna, ID below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kuna, ID
Highest Education Level
Call Center Representatives in Kuna, ID offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »