Call Center Representative Jobs in Idaho

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 15 Jobs

Contact Center Representative

  • Boise, ID
  • 2 days ago
  • Boise, ID
  • 2 days ago

The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...

Call Center Representative

  • Meridian, ID
  • 5 days ago
  • Meridian, ID
  • 5 days ago

About The Role Want to work for a company that cares about its community and employees? We believe in making the place we live and work better every day. We strive to succeed in business while...

Remote Call Center Representative

  • ID
  • 12 days ago
  • ID
  • 12 days ago

We are hiring Remote Call Center Representatives to join our customer support team....

Remote Work

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Remote Work

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Call Center Representative

  • Boise, ID
  • 19 days ago
  • Boise, ID
  • 19 days ago

In-Person Position Are you looking for a company that is founded on growth and opportunity? Are you having trouble finding a company that values its employees and is committed to personal growth...

Part Time Call Center Representative

  • Boise, ID
  • 19 days ago
  • Boise, ID
  • 19 days ago

In-Person Position Are you looking for a company that is founded on growth and opportunity? Are you having trouble finding a company that values its employees and is committed to personal growth...

Temporary Hurricane Contact Center Agent

  • ID
  • 24 days ago
  • ID
  • 24 days ago

LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...

Hurricane Relief Call Center Representative

  • ID
  • 25 days ago
  • ID
  • 25 days ago

LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...

Disaster Relief Call Center Representative

  • ID
  • 26 days ago
  • ID
  • 26 days ago

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

We are looking for call center representatives to support our "Get Out the Vote" initiative....

Remote Contact Center Representative

  • Mountain Home AFB, ID
  • 30+ days ago
  • Mountain Home AFB, ID
  • 30+ days ago

We are seeking a dedicated and customer-focused Call Center Representative to join our team....

Remote Work

Concierge Call Center Representative

  • Boise, ID
  • 30+ days ago
  • Boise, ID
  • 30+ days ago

Concierge Call Center Representative Duties and Responsibilities: 1....

Call Center Representative

  • White Bird, ID
  • 90+ days ago
  • White Bird, ID
  • 90+ days ago

We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....

center experience is preferred....

Demographic Data for Idaho

Moving to Idaho? Find some basic demographic data about Idaho below.


Local
National
1,838,341
54,363

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Idaho

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Idaho offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Idaho
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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