Customer Service Analyst Jobs in Kuna, ID

A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.

Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.

1-4 of 4 Jobs

Customer Support Analyst (5312)

SMX
Boise, ID (15 miles from Kuna, ID)
5 days ago

Boise, ID (15 miles from Kuna, ID)
5 days ago

to learn new tools, processes, and systems + Attention to detail and ability to maintain accurate documentation + Team-oriented mindset and ability to collaborate effectively **...

In Person

Associate Customer Service Solution Analyst

Oracle
Boise, ID (15 miles from Kuna, ID)
6 days ago

Boise, ID (15 miles from Kuna, ID)
6 days ago

at Oracle in Boise, Idaho, United States Job Description Job Description U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the...

Hybrid

Customer Service Operations Analyst

LE10 Public Consulting Group LLC (Education)
Boise, ID (15 miles from Kuna, ID)
45+ days ago

Boise, ID (15 miles from Kuna, ID)
45+ days ago

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve...

Remote

Customer call center analyst

Transunion
Eagle, ID (24 miles from Kuna, ID)
45+ days ago

Eagle, ID (24 miles from Kuna, ID)
45+ days ago

TransUnion's Job Applicant Privacy Notice What We'll Bring: Job Description Summary TransUnion Overview: At TransUnion, we strive to build an environment where our associates are in the driver's...

Hybrid

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Demographic Data for Kuna, ID

Moving to Kuna, ID? Find some basic demographic data about Kuna, ID below.

Median Age

Average Household Income

Home Value vs Household Income in Kuna, ID

Local

National

Total Population

33,379

Number of Businesses

472

City Size

Medium

Customer Service Analyst Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Data Analyst Nanodegree Program

Clean up messy data, uncover patterns and insights, and communicate your findings. You'll start with an introduction to data analysis tools, including Jupyter Notebook, NumPy, pandas, and...

Security Analyst Nanodegree Program

Step into the world of cybersecurity. This Nanodegree equips you with the practical skills and strategic know-how to tackle threats, assess vulnerabilities, and defend complex systems effectively....

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Analyst Jobs in Kuna, ID

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Analysts in Kuna, ID offer the following education background

Bachelor's Degree

37.1%

High School or GED

20.1%

Associate's Degree

15.9%

Vocational Degree or Certification

11.5%

Master's Degree

10.8%

Some College

3.3%

Doctorate Degree

0.8%

Some High School

0.5%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Analysts in Kuna, ID

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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