Call Center Representative Jobs in Delaware

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-10 of 10 Jobs

Contact Center Representative

  • Dover, DE
  • 1 day ago
  • Dover, DE
  • 1 day ago

The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...

Remote Call Center Representative

  • Delaware City, DE
  • 2 days ago
  • Delaware City, DE
  • 2 days ago

Remote Call Center Representative? Our call center associates are members of a supportive team....

Remote Work

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Contact Center Agent

  • Wilmington, DE
  • 8 days ago
  • Wilmington, DE
  • 8 days ago

Contact Center Agent at Blindsight Delaware Enterprises, Inc. in Wilmington, Delaware, United States Job Description KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Adhere to the Privacy Act...

Customer Care Associate - GROWMARK FS, LLC - Milford, DE

  • Milford, DE
  • 9 days ago
  • Milford, DE
  • 9 days ago

GROWMARK FS is headquartered in Milford, Delaware with branches in New York, New Jersey, Maryland, Delaware, Pennsylvania, and Virginia. GROWMARK FS has about 500 employees (including seasonal...

Part Time Call Center Representative

  • DE
  • 9 days ago
  • DE
  • 9 days ago

Remote Part Time Call Center Representative Movado Group Inc. 401(k) United States, Delaware Jun 03, 2025 At Movado Group, we are committed to building the strongest brands in the industry - and we...

Contact Center Agent

  • Newark, DE
  • 9 days ago
  • Newark, DE
  • 9 days ago

Job Description WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our communities so they can fully thrive....

Medical Call Center Representative - Full Time

  • Rehoboth Beach, DE
  • 30+ days ago
  • Rehoboth Beach, DE
  • 30+ days ago

Overview Delaware Eye Institute is searching for an enthusiastic, patient focused, Full Time Call Center Representative for our Rehoboth Beach, DE. office....

Medical Call Center Representative

  • Rehoboth Beach, DE
  • 30+ days ago
  • Rehoboth Beach, DE
  • 30+ days ago

Overview Delaware Eye Institute is searching for an enthusiastic, patient focused, Full Time Call Center Representative for our Rehoboth Beach, DE. office....

Call Center Representative

  • Wilmington, DE
  • 30+ days ago
  • Wilmington, DE
  • 30+ days ago

Work Experience: Phone background preferred Proficient on the computer Good typing skills Friendly customer service. 100% incoming calls, 1000 calls/day across the department.

Demographic Data for Delaware

Moving to Delaware? Find some basic demographic data about Delaware below.


Local
National
990,270
28,126

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Delaware

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Delaware offer the following education background
High School or GED
32.9%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Delaware
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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