Call Center Representative Jobs in Greenwich, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- New Hyde Park, NY (20 miles from Greenwich, CT)
- 21 hours ago
- New Hyde Park, NY (20 miles from Greenwich, CT)
- 21 hours ago
Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...
- Garden City, NY (21 miles from Greenwich, CT)
- 1 day ago
- Garden City, NY (21 miles from Greenwich, CT)
- 1 day ago
EDUCATIONAL REQUIREMENTS: Associated Degree Required, Bachelor's Degree Preferred QUALIFICATIONS AND EXPERIENCE: Call Center experience (high call volume) (medical experience preferred) Working knowledge...
- Stamford, CT (4 miles from Greenwich, CT)
- 3 days ago
- Stamford, CT (4 miles from Greenwich, CT)
- 3 days ago
Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work...
- Bridgeport, CT (23 miles from Greenwich, CT)
- 10 days ago
- Bridgeport, CT (23 miles from Greenwich, CT)
- 10 days ago
The Call Center Representative serves as a key point of contact for patients, clinical staff, and the public, delivering exceptional customer service in a fast-paced call center environment....
Call Center Customer Service Representative
- West Nyack, NY (18 miles from Greenwich, CT)
- 10 days ago
- West Nyack, NY (18 miles from Greenwich, CT)
- 10 days ago
Call Center Customer Service Representative West Nyack, NY 10994, USA Posted 2 minutes ago Company Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked...
- Hackensack, NJ (24 miles from Greenwich, CT)
- 15 days ago
- Hackensack, NJ (24 miles from Greenwich, CT)
- 15 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
- Hackensack, NJ (24 miles from Greenwich, CT)
- 18 days ago
- Hackensack, NJ (24 miles from Greenwich, CT)
- 18 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted...
- Melville, NY (21 miles from Greenwich, CT)
- 22 days ago
- Melville, NY (21 miles from Greenwich, CT)
- 22 days ago
TekSystems is currently hiring for several Call center representatives in the Melville, NY area!!!...
Call Center Representative - VIVO Pharmacy (Onsite)
- Lake Success, NY (19 miles from Greenwich, CT)
- 22 days ago
- Lake Success, NY (19 miles from Greenwich, CT)
- 22 days ago
Call Center Representative - VIVO Pharmacy (Onsite) Northwell Health $41,780.00 - $64,340.00 / yr Jun 12, 2025 Job Description Operates the telephone console, performs communication activities and responsible...
- Nanuet, NY (20 miles from Greenwich, CT)
- 24 days ago
- Nanuet, NY (20 miles from Greenwich, CT)
- 24 days ago
To assist existing and potential members with their telephone and internet requests; explains services, responds to problems, and directs phone calls to the appropriate area. Requirements Assists...
- Hawthorne, NY (10 miles from Greenwich, CT)
- 30+ days ago
- Hawthorne, NY (10 miles from Greenwich, CT)
- 30+ days ago
Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating...
Client Support Specialist - Full-Time
- Greenvale, NY (15 miles from Greenwich, CT)
- 30+ days ago
- Greenvale, NY (15 miles from Greenwich, CT)
- 30+ days ago
Sid Jacobson JCC, the only full-service JCC on Long Islands North Shore, provides a full range of cutting-edge recreational, health, fitness, educational, cultural arts, and social services...
- Huntington, NY (15 miles from Greenwich, CT)
- 45+ days ago
- Huntington, NY (15 miles from Greenwich, CT)
- 45+ days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
Access Center Lead Agent- Call Center, Hicksville, Long Island, HYBRID, Full Time, Days, Offsite
- Greenlawn, NY (18 miles from Greenwich, CT)
- 45+ days ago
- Greenlawn, NY (18 miles from Greenwich, CT)
- 45+ days ago
Description The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role...
- Huntington, NY (15 miles from Greenwich, CT)
- 60+ days ago
- Huntington, NY (15 miles from Greenwich, CT)
- 60+ days ago
Description The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role...
Demographic Data for Greenwich, CT
Moving to Greenwich, CT? Find some basic demographic data about Greenwich, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Greenwich, CT
Highest Education Level
Call Center Representatives in Greenwich, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Microsoft Outlook
- Negotiation
- Investigation
- Typing
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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