Call Center Representative Jobs in Connecticut
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Center Representatives....
Contact Center Representative - Remote in Illinois KO Business Solutions Darien, IL, us 2 days ago Quick Job type Full-time Remote Quick Job description Job Description KO Business Solutions is...
Remote WorkI hope you’re doing well! We’re currently hiring for a Customer Service Representative to join a well-established team in West Haven, CT (06516). This is a fast-paced role with seasonal peaks in...
Essential Job Summary: IWS is looking for an experienced Bi-Lingual Spanish Speaking Customer Service CALL CENTER Representative for their Danbury location....
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered,...
Call Center Representative, Tier 1 - Temporary Assignment
- Wallingford, CT
- 14 days ago
- Wallingford, CT
- 14 days ago
(CHNCT) is currently seeking four (4) Call Center Representatives, Tier 1. Important: These positions will be filled through selected staffing agencies....
Client Support Specialist Next Step Acquisitions Norwalk, CT, US Less than 1 hour ago Quick Job type Full-time Quick Job description Over the years, we've been recognized for helping our clients...
The Inbound Call Center Representative is responsible for handling all post-order inquiries from customers....
Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work...
Call Center Representative II (Mutual Funds, Inbound)
- Windsor, CT
- 30+ days ago
- Windsor, CT
- 30+ days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
The Call Center Representative serves as a key point of contact for patients, clinical staff, and the public, delivering exceptional customer service in a fast-paced call center environment....
Customer Call Center Rep PAYS $18/HR East Hartford, CT
- East Hartford, CT
- 30+ days ago
- East Hartford, CT
- 30+ days ago
Customer Call Center Rep PAYS $18/HR East Hartford, CT Job Poster : Global Channel Management, Inc. Skills:CALL CENTER CUSTOMER SERVICE | Location: East Hartford, Connecticut, United States Of...
Call Center Representative - Bilingual English Spanish
- East Hartford, CT
- 30+ days ago
- East Hartford, CT
- 30+ days ago
First Choice Health Centers is looking for a Full-Time Call Center Representative who serves as the initial point of contact....
The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual....
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Connecticut
Highest Education Level
Call Center Representatives in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Driving
- Negotiation
- Investigation
- Conflict Resolution
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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