Call Center Representative Jobs in Connecticut
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Now Hiring: Customer Care Associate Full-Time Remote Position Pay: $2,700/Week + Performance Bonuses & Full Benefits We are looking for a **Customer Care Associate** to provide top-tier customer...
Remote WorkCall Center Agent New England States Only Job Category: Operations Requisition Number: CALLC001235 ing Details ed: March 21, 2025 Full-Time Remote Locations Showing 1 location Connecticut, USA +2...
Remote Workcenter experience preferred High volume of inbound calls A High School degree is needed Experience Level Entry Level Pay and Benefits The pay range for this position is $16.00 - $18.00/hr....
TEKsystems Medical Call Center Representative in Waterbury , Connecticut As the Medical Call Center Representative If you're ready to explore the next step in your career: You'll enjoy Career Opportunities...
Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr
- CT
- 4 days ago
- CT
- 4 days ago
Job Description Summary: Job Description: Job Description The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external...
Remote WorkDescription Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Mon-Fri Work where every moment matters. Every day, almost 30,000 Hartford HealthCare employees come to...
The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call...
Personal Lines - Call Center Associate I (2500297) Personal Lines - Call Center Associate I - (2500297) US-OH-Fairfield Description Make a difference with a career in insurance At The Cincinnati...
Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
Call Center Representative_EXP opportunity at Bloomfield, CT BLOOMFIELD, Connecticut, United States | Posted: 3/3/2025 Indotronix is seeking a Call Center Representative_EXPfor a Job Opportunity...
The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare...
Remote WorkAdditional Skills & Qualifications Call center experience is preferred. Pay and Benefits The pay range for this position is $16.00 - $19.00/hr....
Claims - Call Center Associate (Fully Remote) (2500221) Claims - Call Center Associate (Fully Remote) - (2500221) US-OH-Fairfield Description Make a difference with a career in insurance At The...
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call...
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call...
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Connecticut
Highest Education Level
Call Center Representatives in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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