Call Center Representative Jobs in Connecticut
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call...
Remote Part Time Call Center Representative Movado Group Inc. 401(k) United States, Connecticut Jun 03, 2025 At Movado Group, we are committed to building the strongest brands in the industry - and...
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote WorkCenter Representative is responsible for providing exceptional customer service to patients, healthcare providers, and other stakeholders....
Ultimate Staffing is looking for great Customer Service Representatives to work in a call center environment. We service many clients in a broad variety of industries that are in need of strong...
The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual....
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Prior reception or call center experience preferred Technology: Microsoft Office, basic office machinery, data entry and multi line phone systems....
Call Center Customer Service Representative - 2333592
- Windsor, CT
- 23 days ago
- Windsor, CT
- 23 days ago
Job Description: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation,...
Location: Wallingford, CT 06492 salary: $16.35 - $16.36 per hour shift: First work hours: 8 AM - 6 PM education: No Degree Required Responsibilities The Inbound Call Center Representative is responsible...
WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity,...
Essential Job Summary: IWS is looking for an experienced Customer Service CALL CENTER Representative for their Danbury location....
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr
- CT
- 60+ days ago
- CT
- 60+ days ago
Job Description Summary: Job Description: The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call...
Remote WorkUnder the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call...
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Connecticut
Highest Education Level
Call Center Representatives in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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