Call Center Representative Jobs in Connecticut
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Representative-2347912
- Waste Management
- Windsor, CT
- 7 days ago
- Windsor, CT
- 7 days ago
WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WMs largest, most prestigious national customers. SBS serves as the one-stop shop for the largest...
In PersonCall Center Customer Service Representative
- Waste Management
- Windsor, CT
- 8 days ago
- Windsor, CT
- 8 days ago
WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM's largest, most prestigious national customers. SBS serves as the one-stop shop for the largest...
In PersonJob Type: Full Time - Work from Home Hours: M-F 8:00 AM-5:00 PM EST Salary: $18.00 to $19.00 Hourly Company Information: AnswerNet is a leading provider of customer engagement and contact center...
RemoteCall Center Representative (211 Contact Center Information and referral) - 3rd Shift Hybrid
- United Way of Connecticut
- Rocky Hill, CT
- 16 days ago
- Rocky Hill, CT
- 16 days ago
|211 Contact Center Specialist Information & Referral/Housing (Third Shift) |Location: Rocky Hill, CT (Hybrid after training) |Schedule: Third Shift| Typically 11:00 PM 7:00 AM |Pay:...
Hybrid- United Way of Connecticut
- Rocky Hill, CT
- 16 days ago
- Rocky Hill, CT
- 16 days ago
|211 Contact Center Specialist Information & Referral/Housing (First Shift) |Location: Rocky Hill, CT (Hybrid after training) |Schedule: First Shift | Typically 7:00 AM 3:00 PM |Pay: $21.00/hour|...
HybridAdministrative Support/Call Center Representative
- Aston Carter
- Enfield, CT
- 24 days ago
- Enfield, CT
- 24 days ago
Hiring for a Customer Service Representative ONSITE in Enfield! Job Description This in-person Customer Service Representative role provides front-line administrative support by handling...
RemoteJob Title: Call Center Representative (Start date of 5/26) Location: 77 Hartland Street, East Hartford, CT 06108 Duration: 3 Months with possibility of extension / conversion to perm Pay Rate: $19.94...
In PersonBilingual Healthcare Call Center Representative
- SALUDOS HISPANOS
- East Hartford, CT
- 30+ days ago
- East Hartford, CT
- 30+ days ago
Healthcare Call Center Representative to join our team in East Hartford....
In PersonInbound Call Center Reps - Financial Transfer Agent Dept.
- EXL
- Hartford, CT
- 30+ days ago
- Hartford, CT
- 30+ days ago
Inbound Call Center Reps Location: Onsite, Hartford, CT Shifts: 8 hour shifts Monday - Friday with shifts varying between 8AM EST - 6PM EST Hourly Rate - $19/hr - $24/hr depending upon experience...
In PersonPay Range: $18.50 - $22.58 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
In PersonStord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18...
In PersonCall Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr
- Community Health Center
- CT
- 45+ days ago
- CT
- 45+ days ago
Job Description Summary: Job Description: The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call...
Remote Full Time- United Way of Connecticut
- Rocky Hill, CT
- 45+ days ago
- Rocky Hill, CT
- 45+ days ago
|211 Contact Center Specialist Information & Referral/Housing (First Shift) |Location: Rocky Hill, CT (Hybrid after training) |Schedule: First Shift | Typically 7:00 AM 3:00 PM |Starting rate of...
HybridUnder the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call...
In PersonSelf Determination Support Specialist (Call Center)
- GT Independence
- Southington, CT
- 45+ days ago
- Southington, CT
- 45+ days ago
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in...
Remote HybridDemographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Connecticut
Highest Education Level
Call Center Representatives in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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