Call Center Representative Jobs in Roseville, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Medical Call Center Representative
- Auburn, CA (18 miles from Roseville, CA)
- 16 days ago
- Auburn, CA (18 miles from Roseville, CA)
- 16 days ago
Come join the Call Center Team! Youll be the friendly voice our patients turn to when they need assistance. From scheduling appointments to answering questions, youll be the one who guides them...
Per Diem Call Center Representative
- Sacramento, CA (16 miles from Roseville, CA)
- 16 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 16 days ago
Call Center Representative The Call Center Representative provides a welcoming and positive first impression of One Community Health by processing incoming calls regarding One Community Health Services...
Call Center Customer Service REP
- Mather, CA (13 miles from Roseville, CA)
- 21 days ago
- Mather, CA (13 miles from Roseville, CA)
- 21 days ago
HVAC or similar industry experience Experience with creating work orders for service requests or any experience with work orders 3-5 years data entry and call center experience or Administration experience...
- Sacramento, CA (16 miles from Roseville, CA)
- 21 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 21 days ago
We are looking for a Part Time Call Center Agent in the Natomas area-multiple positions available! This role is part time (4-6 hour shift) Days: Monday-Friday & Saturdays (Sunday off) No Quotas!...
Bilingual Call Center Representative - Greater Sacramento - Remote
- West Sacramento, CA (18 miles from Roseville, CA)
- 21 days ago
- West Sacramento, CA (18 miles from Roseville, CA)
- 21 days ago
Summary As a Bilingual Call Center Representative - Greater Sacramento - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health...
Remote WorkBilingual Call Center Representative - Greater Sacramento - Remote
- Sacramento, CA (16 miles from Roseville, CA)
- 23 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 23 days ago
Summary As a Bilingual Call Center Representative - Greater Sacramento - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health...
Remote WorkClient Support Specialist - Greater Sacramento, CA Area
- Folsom, CA (8 miles from Roseville, CA)
- 23 days ago
- Folsom, CA (8 miles from Roseville, CA)
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Rocklin, CA (3 miles from Roseville, CA)
- 25 days ago
- Rocklin, CA (3 miles from Roseville, CA)
- 25 days ago
. - Call center experience (highly preferred) - 1-2 years of customer service experience (fast-paced environment) - Must have 1 year of recent sales experience. - Proven ability to upsell services or...
Bilingual Call Center Representative - Greater Sacramento Only - Remote
- Sacramento, CA (16 miles from Roseville, CA)
- 26 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 26 days ago
Summary As a Bilingual Call Center Representative at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members...
Remote Work- Sacramento, CA (16 miles from Roseville, CA)
- 28 days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 28 days ago
Job Details Job Location : 118 - Rancho Cordova Health Center - Sacramento, CA Salary Range : Undisclosed Description Call Center Representative Department: Patient Services Location: RCH Reports to...
Care Center Representative (Call Center Representative Bilingual
- Roseville, CA
- 45+ days ago
- Roseville, CA
- 45+ days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
- Sacramento, CA (16 miles from Roseville, CA)
- 45+ days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 45+ days ago
Overview K-Designers Home Remodeling Leader - Call Center Representative (Evening Shift) Are you looking for the opportunity to earn Full-time Pay in just Part-time Hours?...
Call Center Representative/Appointment Setter
- Sacramento, CA (16 miles from Roseville, CA)
- 60+ days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 60+ days ago
Previous cold calling or call center experience. Working knowledge of MS Office and GOLD MINE (or similar CRM software)....
- Sacramento, CA (16 miles from Roseville, CA)
- 90+ days ago
- Sacramento, CA (16 miles from Roseville, CA)
- 90+ days ago
Call Center Representative America's Dream HomeWorks, one of the fastest-growing names in the acrylic bath remodeling industry, is seeking a talented Call Center Representative to join our team in the...
Demographic Data for Roseville, CA
Moving to Roseville, CA? Find some basic demographic data about Roseville, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Roseville, CA
Highest Education Level
Call Center Representatives in Roseville, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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