Call Center Representative Jobs in Mission Viejo, CA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-13 of 13 Jobs

Call Center Representative 1

Clean Energy Fuels
Newport Beach, CA (16 miles from Mission Viejo, CA)
6 hours ago

Newport Beach, CA (16 miles from Mission Viejo, CA)
6 hours ago

Company Mission Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know...

In Person

Call Center Agent

NVISION Eye Centers
Laguna Beach, CA (13 miles from Mission Viejo, CA)
5 days ago

Laguna Beach, CA (13 miles from Mission Viejo, CA)
5 days ago

Overview NVISION Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An...

In Person

Collections Specialist//Call Center

Irvine, CA (16 miles from Mission Viejo, CA)
6 days ago

Irvine, CA (16 miles from Mission Viejo, CA)
6 days ago

Full Job Description We are a growing financial services company looking to expand our core group. We are looking for enthusiastic, experienced, self-motivated individuals with debt settlement...

In Person

Client Relations Specialist

Maxim Healthcare
Orange, CA (22 miles from Mission Viejo, CA)
13 days ago

Orange, CA (22 miles from Mission Viejo, CA)
13 days ago

Client Relations Specialist Location: Orange, CA Hourly Rate: $21.00 $25.00 per hour + $2,000 Annual Bonus Potential Support Clients. Strengthen Care. Grow Your Career. Maxim Healthcare is seeking...

In Person

Call Center Representative

Mutual of Omaha Mortgage
Irvine, CA (16 miles from Mission Viejo, CA)
14 days ago

Irvine, CA (16 miles from Mission Viejo, CA)
14 days ago

Call Center Representative Location: Irvine, CA On-site Job Type: Full-Time Compensation: $22/hour Company Overview: Mutual of Omaha is a Fortune 300 Company....

In Person

Call Center Representative I & II

O. C. Credit Union
Santa Ana, CA (21 miles from Mission Viejo, CA)
22 days ago

Santa Ana, CA (21 miles from Mission Viejo, CA)
22 days ago

I: $19.00 - $20.00 (Call Center experience a plus) Call Center Rep....

Hybrid

Call Center Representative III

O. C. Credit Union
Santa Ana, CA (21 miles from Mission Viejo, CA)
22 days ago

Santa Ana, CA (21 miles from Mission Viejo, CA)
22 days ago

Call Center Representative III Opportunity at Orange County's Federal Credit Union In-office work schedule for the first 30 days....

Hybrid

Call Center Customer Service Representative (Payments Coordinator)

Optima Tax Relief
Santa Ana, CA (21 miles from Mission Viejo, CA)
22 days ago

Santa Ana, CA (21 miles from Mission Viejo, CA)
22 days ago

Call Center Customer Service Representative (Payments Coordinator) Optima Tax Relief - 3.9 Santa Ana, CA Job Details Full-time $18 - $19 an hour 1 day ago Qualifications Computer literacy High...

In Person

Customer Care Associate

Meritage Homes Corporation
Irvine, CA (16 miles from Mission Viejo, CA)
29 days ago

Irvine, CA (16 miles from Mission Viejo, CA)
29 days ago

Responsibilities Meritage Homes is looking for a Customer Care Associate who will: Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. On...

In Person

Call Center Representative - Bilingual Spanish

SALUDOS HISPANOS
Orange, CA (22 miles from Mission Viejo, CA)
30+ days ago

Orange, CA (22 miles from Mission Viejo, CA)
30+ days ago

Overview: PPOSBC has a full-time opportunity for a Call Center Representative-Bilingual Spanish in Orange, CA. Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm)....

In Person

Contact Center Representative (6420)

Advantmed
Orange, CA (22 miles from Mission Viejo, CA)
30+ days ago

Orange, CA (22 miles from Mission Viejo, CA)
30+ days ago

Share this job SVGs not supported by this browser. Description Title: Contact Center Representative Hourly Rate: $13/hour + Benefits Shift Hours: 07:00 AM PST - 04:00 pm PST Location : Remote, US...

Remote

Remote, Contact Center Representative - IHA Scheduling Team

Advantmed
Orange, CA (22 miles from Mission Viejo, CA)
45+ days ago

Orange, CA (22 miles from Mission Viejo, CA)
45+ days ago

Job Description Executive Summary The ideal candidate would be someone who has 2+ years of call center experience in a target-driven environment Experience working in an outbound sales process is a...

Remote

Client Support Specialist - Greater San Diego, CA Area (REMOTE)

Fidelity Investments
Mission Viejo, CA
45+ days ago

Mission Viejo, CA
45+ days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

In Person

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Demographic Data for Mission Viejo, CA

Moving to Mission Viejo, CA? Find some basic demographic data about Mission Viejo, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Mission Viejo, CA

Local

National

Total Population

39,536,271

Number of Businesses

996,598

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Mission Viejo, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Mission Viejo, CA offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Mission Viejo, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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