Call Center Representative Jobs in Mission Viejo, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative/Call Agent I
- Fountain Valley, CA (24 miles from Mission Viejo, CA)
- 1 day ago
- Fountain Valley, CA (24 miles from Mission Viejo, CA)
- 1 day ago
Title\: Call Center Representative/Call Agent I Location\: Fountain Valley Department\: Navigation Center Status\: Full-Time/ Predominantly Remote Shift\: 8 hrs shifts/Variable Pay Range\: $22.50/hr...
Call Center Representative/Call Agent I PD
- Fountain Valley, CA (24 miles from Mission Viejo, CA)
- 1 day ago
- Fountain Valley, CA (24 miles from Mission Viejo, CA)
- 1 day ago
Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary....
Care Center Representative (Call Center)
- Irvine, CA (16 miles from Mission Viejo, CA)
- 2 days ago
- Irvine, CA (16 miles from Mission Viejo, CA)
- 2 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Healthcare Call Center Representative
- Tustin, CA (19 miles from Mission Viejo, CA)
- 14 days ago
- Tustin, CA (19 miles from Mission Viejo, CA)
- 14 days ago
Job Title: Healthcare Call Center Representative Salary: $19-24 per hour DOE Location: Treehaven Openings: 1 Position Purpose: The Contact Center Representative at Families Together of Orange County...
Client Support Specialist - Greater San Diego, CA Area
- Irvine, CA (16 miles from Mission Viejo, CA)
- 24 days ago
- Irvine, CA (16 miles from Mission Viejo, CA)
- 24 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Western Growers Family of Companies Careers - Call Center Representative I
- Irvine, CA (16 miles from Mission Viejo, CA)
- 27 days ago
- Irvine, CA (16 miles from Mission Viejo, CA)
- 27 days ago
Job Description Summary The CCSB Call Center Representative I will be at the forefront of providing exceptional customer service and technical support....
Remote WorkAutomotive Sales Call Center Representative
- Irvine, CA (16 miles from Mission Viejo, CA)
- 28 days ago
- Irvine, CA (16 miles from Mission Viejo, CA)
- 28 days ago
We are seeking a motivated and customer-focused Automotive Sales BDC Consultant to join our dynamic team! In this role, you will be the first point of contact for online and phone leads, helping...
- Tustin, CA (19 miles from Mission Viejo, CA)
- 30+ days ago
- Tustin, CA (19 miles from Mission Viejo, CA)
- 30+ days ago
All Call Center Representatives must be bilingual in Spanish and English....
Client Support Specialist 1802
- Costa Mesa, CA (21 miles from Mission Viejo, CA)
- 30+ days ago
- Costa Mesa, CA (21 miles from Mission Viejo, CA)
- 30+ days ago
Client Support Specialist 1802 MeridianLink Costa Mesa, California, United States, 92626 2 days ago Quick Job type Full-time Quick Job description Position Summary The Client Support Specialist I...
Client Support Specialist - Newport Beach, CA
- Newport Beach, CA (16 miles from Mission Viejo, CA)
- 45+ days ago
- Newport Beach, CA (16 miles from Mission Viejo, CA)
- 45+ days ago
Are you Smart, Driven + Pretty Damn Cool? Tangram is looking for extraordinary people to join our industry-leading team that keeps defining the future of interior environments. An inspirational...
Care Center Representative (Call Center Representative Bilingual
- Irvine, CA (16 miles from Mission Viejo, CA)
- 45+ days ago
- Irvine, CA (16 miles from Mission Viejo, CA)
- 45+ days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
PBX & Emergency Response Operator / Call Center - OC Hospital
- Irvine, CA (16 miles from Mission Viejo, CA)
- 60+ days ago
- Irvine, CA (16 miles from Mission Viejo, CA)
- 60+ days ago
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...
Demographic Data for Mission Viejo, CA
Moving to Mission Viejo, CA? Find some basic demographic data about Mission Viejo, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Mission Viejo, CA
Highest Education Level
Call Center Representatives in Mission Viejo, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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