Call Center Representative Jobs in Chino, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Brea, CA (13 miles from Chino, CA)
- 7 hours ago
- Brea, CA (13 miles from Chino, CA)
- 7 hours ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through...
Part-Time Call Center Reps Needed HVAC Appointments (4hr Shifts)
- Fullerton, CA (15 miles from Chino, CA)
- 3 days ago
- Fullerton, CA (15 miles from Chino, CA)
- 3 days ago
Jamison Heating and Cooling Services is hiring part-time Call Center Representatives to schedule heating and air conditioning service appointments....
- Irvine, CA (15 miles from Chino, CA)
- 3 days ago
- Irvine, CA (15 miles from Chino, CA)
- 3 days ago
Client Relations Specialist ASG National Irvine, CA, US Hace 3 dias Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Looking for a sales career where you control your income?...
Remote WorkCall Center/Customer Service Supervisor
- Stanton, CA (22 miles from Chino, CA)
- 3 days ago
- Stanton, CA (22 miles from Chino, CA)
- 3 days ago
Job Details Job Location: Corp (Stanton) - Stanton, CA Position Type: Full Time Salary Range: Undisclosed Job Shift: Day Job Category: Call Center/Customer Service Description CR&R Incorporated is...
Call Center Representative - Patient Engagement Center
- Brea, CA (13 miles from Chino, CA)
- 5 days ago
- Brea, CA (13 miles from Chino, CA)
- 5 days ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through...
- Anaheim, CA (19 miles from Chino, CA)
- 14 days ago
- Anaheim, CA (19 miles from Chino, CA)
- 14 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
BDC Administrator/Call Center Representative
- Tustin, CA (17 miles from Chino, CA)
- 16 days ago
- Tustin, CA (17 miles from Chino, CA)
- 16 days ago
Dealership: L0719 DCH Tustin Acura DCH Tustin Acura Now Hiring: BDC Administrator/Call Center Representative Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH...
PBX & Emergency Response Operator / Call Center - OC Hospital
- Irvine, CA (15 miles from Chino, CA)
- 16 days ago
- Irvine, CA (15 miles from Chino, CA)
- 16 days ago
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...
Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. Assist scheduling customers with appointments for Airbag recalls and provide dealership...
Customer Service- Call Center Agent (Bilingual)
- Irvine, CA (15 miles from Chino, CA)
- 25 days ago
- Irvine, CA (15 miles from Chino, CA)
- 25 days ago
Customer Service- Call Center Agent (Bilingual) Capgemini Government Solutions View Employer's ProfileFOLLOW EMPLOYER Yesterday Dept of Homeland Security Unspecified Unspecified Business - Support...
Call Center Representative / Customer Service
- Stanton, CA (22 miles from Chino, CA)
- 29 days ago
- Stanton, CA (22 miles from Chino, CA)
- 29 days ago
Knowledge, Skill, and Experience Must have 1 year of call center experience....
Healthcare Call Center Representative
- Tustin, CA (17 miles from Chino, CA)
- 30+ days ago
- Tustin, CA (17 miles from Chino, CA)
- 30+ days ago
Job Title: Healthcare Call Center Representative Salary: $19-24 per hour DOE Location: Treehaven Openings: 2 Position Purpose: The Contact Center Representative at Families Together of Orange County...
Family Care Coordinator (Call Center Representative)
- Azusa, CA (19 miles from Chino, CA)
- 60+ days ago
- Azusa, CA (19 miles from Chino, CA)
- 60+ days ago
Experience: 6 plus months of experience in telemarketing, help desk/troubleshooting, phone counseling, customer services call center experience, or experience in a eye/tissue/organ OPO....
Demographic Data for Chino, CA
Moving to Chino, CA? Find some basic demographic data about Chino, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Chino, CA
Highest Education Level
Call Center Representatives in Chino, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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