Call Center Representative Jobs in Brea, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Clean Energy Fuels
- Newport Beach, CA (23 miles from Brea, CA)
- 1 hour ago
- Newport Beach, CA (23 miles from Brea, CA)
- 1 hour ago
Company Mission Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know...
In Person- Northrop Grumman Federal Credit Union
- Gardena, CA (23 miles from Brea, CA)
- 1 day ago
- Gardena, CA (23 miles from Brea, CA)
- 1 day ago
The Call Center Representative will be responsible for providing phone support to the members calling the call center....
In PersonCollections Specialist//Call Center
- Irvine, CA (14 miles from Brea, CA)
- 6 days ago
- Irvine, CA (14 miles from Brea, CA)
- 6 days ago
Full Job Description We are a growing financial services company looking to expand our core group. We are looking for enthusiastic, experienced, self-motivated individuals with debt settlement...
In Person- University of Southern California
- Los Angeles, CA (21 miles from Brea, CA)
- 6 days ago
- Los Angeles, CA (21 miles from Brea, CA)
- 6 days ago
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic...
In Person Full TimeMedical Call Center Representative
- TPIRC and FAI
- Long Beach, CA (22 miles from Brea, CA)
- 8 days ago
- Long Beach, CA (22 miles from Brea, CA)
- 8 days ago
Job Title: Medical Call Center Representative Schedule: Monday - Friday; 8am-5pm ( onsite in Long Beach, CA ) About Us: Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and...
In PersonCall Center Operator I - Bilingual in Thai
- Asian Pacific Health Care Venture
- Los Angeles, CA (21 miles from Brea, CA)
- 11 days ago
- Los Angeles, CA (21 miles from Brea, CA)
- 11 days ago
POSITION: Call Center Operator I - Bilingual in Thai STATUS: Non-exempt; Full time REPORTS TO: Call Center Supervisor SUPERVISES: None DEPARTMENT: Clinic Operations Department UNIT: Call Center...
In Person- TEKsystems
- Chino, CA (13 miles from Brea, CA)
- 11 days ago
- Chino, CA (13 miles from Brea, CA)
- 11 days ago
Required Skills Call center experience Strong customer service skills Proficiency in computer navigation Ability to handle outbound communications Qualifications Ability to work both independently and...
In Person- Maxim Healthcare
- Orange, CA (9 miles from Brea, CA)
- 13 days ago
- Orange, CA (9 miles from Brea, CA)
- 13 days ago
Client Relations Specialist Location: Orange, CA Hourly Rate: $21.00 $25.00 per hour + $2,000 Annual Bonus Potential Support Clients. Strengthen Care. Grow Your Career. Maxim Healthcare is seeking...
In Person- Mutual of Omaha Mortgage
- Irvine, CA (14 miles from Brea, CA)
- 14 days ago
- Irvine, CA (14 miles from Brea, CA)
- 14 days ago
Call Center Representative Location: Irvine, CA On-site Job Type: Full-Time Compensation: $22/hour Company Overview: Mutual of Omaha is a Fortune 300 Company....
In PersonContact Center Representative - $20 - $20.50/hr
- TEKsystems
- Chino, CA (13 miles from Brea, CA)
- 14 days ago
- Chino, CA (13 miles from Brea, CA)
- 14 days ago
Core Skills Call Center Operations Customer Service Computer Navigation Outbound Communication Top Skills Strong call center experience Excellent customer service skills Proficiency in navigating multiple...
In PersonContact Center Representative I
- L.A. Care Health Plan
- Los Angeles, CA (21 miles from Brea, CA)
- 14 days ago
- Los Angeles, CA (21 miles from Brea, CA)
- 14 days ago
Salary Range: $45,760.00 (Min.) - $47,823.00 (Mid.) - (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health...
In PersonCall Center Agent - Langham Huntington, Pasadena
- LANGHAM HOTELS INTERNATIONAL LIMITED.
- Pasadena, CA (20 miles from Brea, CA)
- 17 days ago
- Pasadena, CA (20 miles from Brea, CA)
- 17 days ago
About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and...
In Person- First City Credit Union
- Altadena, CA (23 miles from Brea, CA)
- 17 days ago
- Altadena, CA (23 miles from Brea, CA)
- 17 days ago
The Contact Center Agent I will assume, but not be limited to, the following responsibilities: Answers member service calls in a professional and courteous manner. Provides information as...
In PersonCall Center Representative - TEMP
- Clinica Monsenor Oscar A. Romero
- Los Angeles, CA (21 miles from Brea, CA)
- 21 days ago
- Los Angeles, CA (21 miles from Brea, CA)
- 21 days ago
Position: Call Center Representative - TEMP Department: Call Center Position Reports to: Patient Access Supervisor Status: Union Schedule: M-F / 7am - 4pm Position Summary: Under the supervision of...
In Person TemporaryBilingual Call Center Specialist - Los Angeles, CA
- Planned Parenthood Los Angeles
- Los Angeles, CA (21 miles from Brea, CA)
- 21 days ago
- Los Angeles, CA (21 miles from Brea, CA)
- 21 days ago
Planned Parenthood Los Angeles is seeking an experienced and caring Call Center Specialist with excellent communication and customer service skills to work at our Los Angeles Headquarters. The...
In PersonDemographic Data for Brea, CA
Moving to Brea, CA? Find some basic demographic data about Brea, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Brea, CA
Highest Education Level
Call Center Representatives in Brea, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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