Call Center Representative Jobs in Arkansas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
center experience is preferred....
Call Center Specialist - Ongoing Recruitment
- State University, AR
- 1 day ago
- State University, AR
- 1 day ago
Employment Status: Full time (29-40 Hrs) Type of Employment: Staff # of openings: 1 Location: ASU-Jonesboro Proposed Salary Range: $38,604.00 Closing: 9/15/25 Please note: All postings close at 12...
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
Previous call center experience in a fast-paced customer service environment. Experience in resolving customer complaints and complex customer issues....
Bilingual Spanish Call Center Customer Service Representative. Job in Arkansas City Gr8Jobs
- Arkansas City, AR
- 3 days ago
- Arkansas City, AR
- 3 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkPOSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Preferred Qualifications: Call center experience. Knowledge in basic medical terminology....
center operations Experience working in health and human services....
Call Center Agent Arkansas Federal Credit Union - 3.4 Little Rock, AR Job Details Full-time Estimated: $33.4K - $43K a year 7 hours ago Benefits Paid holidays Disability insurance Health insurance...
We are looking for call center representatives to support our "Get Out the Vote" initiative....
CALL CENTER REPRESENTATIVE (CONTRACT) Staffing Now Conway
- Conway, AR
- 28 days ago
- Conway, AR
- 28 days ago
CALL CENTER REPRESENTATIVE (CONTRACT) Staffing Now Conway, AR (Onsite) Contractor Job Details Customer Service Representative - CAT FNOL (Contract, Remote) Location: Remote Pay: $20/hr Type: Contract...
LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
LOCATION Remote Work-at-Home JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision,...
Remote WorkWe are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkDemographic Data for Arkansas
Moving to Arkansas? Find some basic demographic data about Arkansas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Arkansas
Highest Education Level
Call Center Representatives in Arkansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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