Call Center Representative Jobs in Arkansas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
The Call Center Specialist works as a part of the care team providing assistance to patients and others contacting the clinic by telephone: may provide direct assistance or take messages and...
Call center experience preferred but not required Work Location: Remote Successful completion of a background check is required for this position. ?...
Remote WorkPOSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkPOSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Professional Lowell, AR 1st Shift $13/Hour Job Details As a Call Center Representative, you will play a vital role in assisting customers with the delivery of their recently purchased appliances....
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
Remote Healthcare Call Center Representative
- Arkansas City, AR
- 8 days ago
- Arkansas City, AR
- 8 days ago
Responsibilities for Remote Call Center Representative:? Manage a steady, high volume of incoming calls from customers. Computer navigation experience is necessary....
Remote Workcenter experience is preferred....
Call Center Specialist - Ongoing Recruitment
- State University, AR
- 27 days ago
- State University, AR
- 27 days ago
Employment Status: Full time (29-40 Hrs) Type of Employment: Staff # of openings: 1 Location: ASU-Jonesboro Proposed Salary Range: $38,604.00 Closing: 9/15/25 Please note: All postings close at 12...
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkCall Center Agent Arkansas Federal Credit Union - 3.4 Little Rock, AR Job Details Full-time Estimated: $33.4K - $43K a year 7 hours ago Benefits Paid holidays Disability insurance Health insurance...
We are looking for call center representatives to support our "Get Out the Vote" initiative....
CALL CENTER REPRESENTATIVE (CONTRACT) Staffing Now Conway
- Conway, AR
- 45+ days ago
- Conway, AR
- 45+ days ago
CALL CENTER REPRESENTATIVE (CONTRACT) Staffing Now Conway, AR (Onsite) Contractor Job Details Customer Service Representative - CAT FNOL (Contract, Remote) Location: Remote Pay: $20/hr Type: Contract...
LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
Demographic Data for Arkansas
Moving to Arkansas? Find some basic demographic data about Arkansas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Arkansas
Highest Education Level
Call Center Representatives in Arkansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Account Management
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Team Building
- Policy Development
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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