Call Center Representative Jobs in Arkansas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Operator-Call Center at Baptist Memorial in Jonesboro, Arkansas, United States Job Description Overview Purpose of Position and Scope of Responsibility Principal Accountabilities/Responsibilities...
Development : Associates who began positions like in like call center representatives have grown into other areas of the business such as leadership, operations, and account management....
Job Overview The Contact Center Agent serves as the frontline ambassador for Saracen Casino Resort, responsible for delivering prompt, courteous, and knowledgeable assistance to guests through...
Preferred Qualifications: Call center experience. Knowledge in basic medical terminology....
Preferred Qualifications: Call center experience. Knowledge in basic medical terminology....
. + **MUST** **HAVE 1 OR MORE YEARS OF RECENT** **CALL CENTER** **EXPERIENCE (inbound or outbound)** + **2 years of customer service experience** + **MUST** **reside in the Eastern or Central Time Zone...
Remote WorkRemote Contact Center Representative
- Little Rock AFB, AR
- 14 days ago
- Little Rock AFB, AR
- 14 days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkPOSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkEmbrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
center experience is preferred....
Call Center Specialist - Ongoing Recruitment
- State University, AR
- 45+ days ago
- State University, AR
- 45+ days ago
Employment Status: Full time (29-40 Hrs) Type of Employment: Staff # of openings: 1 Location: ASU-Jonesboro Proposed Salary Range: $38,604.00 Closing: 9/15/25 Please note: All postings close at 12...
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkDemographic Data for Arkansas
Moving to Arkansas? Find some basic demographic data about Arkansas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Arkansas
Highest Education Level
Call Center Representatives in Arkansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Driving
- Negotiation
- Investigation
- Conflict Resolution
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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