Call Center Specialist - Tier I
Sonepar USA Inc
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Arkansas, Jonesboro
6140 Southwest Drive (Show on map)
May 14, 2026
Your next career opportunity
As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.
Is it time to elevate your customer-service career?
If you arepositiveandenthusiasticaboutprovidingafirst-classcustomerexperience andcommitted toservingthe community,thenwe are interested ingetting to know you!
At Irby, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We're looking for a highly skilled call centerspecialistto join ourcollaborative team, managing a high volume of inbound and outbound calls Tuesday - Saturday, 9:00pm - 6:00am.
The ideal candidate isan adaptive learnerwho canutilize scripts and talking pointswhile applyingthemtoidentifying the problem and providing a solution.He or she will be handling a variety of important supportive tasks, providing answers, insights, instructions, and purchasingassistance. As the voice of our company, the call centerspecialistmust possess excellent communication and interpersonal skills, and enthusiasm for helpingclientsand driving satisfaction. CUSTOMERS.FIRST. ALWAYS.
What you'll do:
Inbound and outboundcalls to clients to learn about and address their needs andother issues with products or services
Respondefficiently and accurately to callerswhile providingsolutions andensuringclientsfeel supported and valued
Buildrelationshipswith clients and other call center team members based on trust and reliability
Meet or exceed call center metrics while providing excellent, consistent customer service
Utilize software, databases, scripts, and tools appropriately while takingdetailedcall notes andrunningcall reports as necessary
Obtain in-depth knowledge of the department's and/or company's products andservices
What you need:
High School Diploma or equivalentwith 1-3years' experiencein a call center environment
Exceptional customer servicewhichincludesactive listening, ability to de-escalatecalls,andexcellent verbal and written communication skills
Proficiency with computers, especially CRM software, and strong data entry and typing skills
Efficienttime management anddecision-makingskills
Ability tocollaboratewithateamin a close,fast-paced environment
Proven troubleshooting skills
Why join our Irby Team?
Our leadership cares about -and invests in-YOU.Our people are responsible for our successand have beensince our founding in 1926.
Now one of the three largest electrical utility distribution companies in the United States, Irby Utilities has eclipsed $3 Billion in annual sales with over 1,000 employees in our 45 nation-wide branch locations. We are thrilled to keep growing with our team of enthusiastic professionals.
Development:Associates whobeganpositionslikeinlike call center representativeshave grown intoother areas of the business such as leadership, operations, andaccount management.
Earning Potential:You can expect to earn acompetitive,reliablewagein a place where top performance is incentivizedthrougha variety ofgoal-orientedprograms.
Benefits:Our full-time associates are eligible for a range of benefits including:
Medical, dental, vision,gymmembership reimbursement, and VitalityWellnessRewards
PaidTimeOffand Extended Illness Benefits
Tuition reimbursement
Employee Assistance Program
Service Awards
Candidate Referral Rewards
Associate Discounts
Why work for Irby?
Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.
Our CompetitiveBenefits?
401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.
About Irby
Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.
Stay up to date with Irby, follow us onFacebookandLinkedIn.
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call ... or email ....
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
Sonepar USA Inc
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Arkansas, Jonesboro
6140 Southwest Drive (Show on map)
May 14, 2026
Your next career opportunity
As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.
Is it time to elevate your customer-service career?
If you arepositiveandenthusiasticaboutprovidingafirst-classcustomerexperience andcommitted toservingthe community,thenwe are interested ingetting to know you!
At Irby, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We're looking for a highly skilled call centerspecialistto join ourcollaborative team, managing a high volume of inbound and outbound calls Tuesday - Saturday, 9:00pm - 6:00am.
The ideal candidate isan adaptive learnerwho canutilize scripts and talking pointswhile applyingthemtoidentifying the problem and providing a solution.He or she will be handling a variety of important supportive tasks, providing answers, insights, instructions, and purchasingassistance. As the voice of our company, the call centerspecialistmust possess excellent communication and interpersonal skills, and enthusiasm for helpingclientsand driving satisfaction. CUSTOMERS.FIRST. ALWAYS.
What you'll do:
Inbound and outboundcalls to clients to learn about and address their needs andother issues with products or services
Respondefficiently and accurately to callerswhile providingsolutions andensuringclientsfeel supported and valued
Buildrelationshipswith clients and other call center team members based on trust and reliability
Meet or exceed call center metrics while providing excellent, consistent customer service
Utilize software, databases, scripts, and tools appropriately while takingdetailedcall notes andrunningcall reports as necessary
Obtain in-depth knowledge of the department's and/or company's products andservices
What you need:
High School Diploma or equivalentwith 1-3years' experiencein a call center environment
Exceptional customer servicewhichincludesactive listening, ability to de-escalatecalls,andexcellent verbal and written communication skills
Proficiency with computers, especially CRM software, and strong data entry and typing skills
Efficienttime management anddecision-makingskills
Ability tocollaboratewithateamin a close,fast-paced environment
Proven troubleshooting skills
Why join our Irby Team?
Our leadership cares about -and invests in-YOU.Our people are responsible for our successand have beensince our founding in 1926.
Now one of the three largest electrical utility distribution companies in the United States, Irby Utilities has eclipsed $3 Billion in annual sales with over 1,000 employees in our 45 nation-wide branch locations. We are thrilled to keep growing with our team of enthusiastic professionals.
Development:Associates whobeganpositionslikeinlike call center representativeshave grown intoother areas of the business such as leadership, operations, andaccount management.
Earning Potential:You can expect to earn acompetitive,reliablewagein a place where top performance is incentivizedthrougha variety ofgoal-orientedprograms.
Benefits:Our full-time associates are eligible for a range of benefits including:
Medical, dental, vision,gymmembership reimbursement, and VitalityWellnessRewards
PaidTimeOffand Extended Illness Benefits
Tuition reimbursement
Employee Assistance Program
Service Awards
Candidate Referral Rewards
Associate Discounts
Why work for Irby?
Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.
Our CompetitiveBenefits?
401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.
About Irby
Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.
Stay up to date with Irby, follow us onFacebookandLinkedIn.
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call ... or email ....
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
Job ID: 521428028
Originally Posted on: 5/16/2026
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