Call Center Manager Jobs in Virginia
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Customer Experience Supervisor I - Shops @ White Oak Vl
- Richmond, VA
- 1 day ago
- Richmond, VA
- 1 day ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Retail Customer Experience Manager - Part Time - Nights
- Alexandria, VA
- 3 days ago
- Alexandria, VA
- 3 days ago
Store - DC-ALEXANDRIA/NORTH, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Is your mission developing others? Is your passion sales? Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges...
Operations Manager (Contact/Call Center Manager) - FEMA
- Fairfax, VA
- 4 days ago
- Fairfax, VA
- 4 days ago
Operations Manager (Contact/Call Center Manager) - FEMA ITC Federal View Employer's ProfileFOLLOW EMPLOYER Today Public Trust Unspecified Unspecified Fairfax, VA (ON-SITE/OFFICE) Overview JOB TITLE:...
Retail Customer Experience Manager - Nights on Weekdays & Weekends/ Part Time
- Alexandria, VA
- 4 days ago
- Alexandria, VA
- 4 days ago
Store - DC-ALEXANDRIA/NORTH, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
. -5 years call center experience -2 years min call center management experience -5 years MS Office experience -Excellent verbal and written communication experience...
ASM Research, An Accenture Federal Services Company Contact Center Supervisor - SME in Richmond , Virginia Responsible for supervising direct reports who provide assistance, services, resources,...
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
Retail Customer Experience Manager Part-Time
- Christiansburg, VA
- 23 days ago
- Christiansburg, VA
- 23 days ago
Store - CHRISTIANSBURG, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Job Description: Contact Center Supervisor Arlington, VA **US Citizen** We are looking for someone to join our team as a contact center supervisor. This is a great opportunity for someone with...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Contact Center Supervisor - SME #1442 Arlington, VA JOB FAMILY MG POSITION TYPE Full-time Job Description Responsible for supervising direct reports who provide assistance, services, resources,...
Medical Call Center Supervisor - Patient Appointment Center - Days
- Richmond, VA
- 45+ days ago
- Richmond, VA
- 45+ days ago
The Medical Call Center Supervisor provides front line staff supervision, coaching, and development including hiring and training new employees, assigning tasks, and assessing performance....
Center Manager Department: Customer Service Job Summary: We are seeking a dynamic and versatile Administrative Clerk with basic accounting skills, call center experience, and little automotive knowledge...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Virginia
Highest Education Level
Call Center Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Bank Deposits
- Courteous
- Claims
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Team Leading
- Liaison
- Referrals
- General Office Duties
- Listening
- Staffing
- Retail
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Investigation
- Verbal Communication
- Mentoring
- Typing
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Employee Development
- English
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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