Call Center Manager Jobs in Virginia
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Store - RICHMOND-VIRGINIA CENTER PKWY, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Store - RICHMOND-VIRGINIA CENTER PKWY, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Overview: Securian Financial is hiring a Contact Center Supervisor for our Richmond, VA location. As part of our Enterprise Contact Center, the Contact Center Supervisor will lead a diverse team...
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
Customer Service Team Leader CSTL Starting Salary: 12.75 per hour Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers,...
Retail Customer Experience Manager - Part Time - Nights
- Alexandria, VA
- 17 days ago
- Alexandria, VA
- 17 days ago
Store - DC-ALEXANDRIA/NORTH, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Operations Manager - Call Center (Remote for VA residents only)
- Richmond, VA
- 24 days ago
- Richmond, VA
- 24 days ago
. - Call center experience a plus. - Must reside in Virginia. - Experience in supporting the VA EBS project preferred....
Contact Center Supervisor Job Employer Name:SpiderID: 13946663 Location: Arlington, VirginiaDate Posted: 2/18/2025 Wage: NegotiableCategory: Information Technology Job Code: 1444 Job Description:...
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive...
Customer Service Manager - Home Services at John C. Flood???? Alexandria, VA |???? Full-time |???? HVAC / Plumbing / Electrical' We're looking for a confident, call-converting, people-developing...
About the Role Location: Chesapeake, VA 23320 Job Type: Full-Time / Hybrid / On-site Tuesdays & Thursdays Schedule: 12:30 PM 9 PM EST (occasional Saturdays) Canon ITS is seeking a dynamic and...
. -5 years call center experience -2 years min call center management experience -5 years MS Office experience -Excellent verbal and written communication experience...
Customer Experience Supervisor I - Lynnhaven Mall
- Virginia Beach, VA
- 30+ days ago
- Virginia Beach, VA
- 30+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Operations Manager The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision,...
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Virginia
Highest Education Level
Call Center Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Standards
- Service Sales
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Performance Management
- Accounts Receivable
- Merchandising
- People Management
- Liaison
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- Military Background
- Implementation
- Driving
- Investigation
- Verbal Communication
- Typing
- Mentoring
- Collaboration
- Coaching
- Documentation
- Employee Development
- Multitasking
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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