Call Center Manager Jobs in Texas
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Store - ST.L-CHESTERFIELD, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - ST.L-FENTON, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - Sierra Vista, AZDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Manager Call Center Operations Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants...
Remote WorkSupervisor, Call Center Operations Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants...
Remote WorkGeneral Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? **Pearl Interactive Network** is seeking accomplished **Call Center Supervisors (CCSs)** to join our...
The onsite Call Center Operations Supervisor will ensure maximum employee performance, through effective coaching and motivational skills....
Call Center Operations: Understanding of call center workflows, technologies, and best practices....
Customer Experience Supervisor I - North Star Mall
- San Antonio, TX
- 4 days ago
- San Antonio, TX
- 4 days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Manager - Customer Service & Online Support Supervisory Responsibilities Online Support Processors FLSA Status Exempt Schedule: Monday through Friday: 12:00 PM-9:00 PM, On-Site To the extent...
AMEX Global Assistant Contact Center Operations Manager
- Houston, TX
- 5 days ago
- Houston, TX
- 5 days ago
Lets grow together! Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of...
BYOD (Bring Your Own Device) No Chromebook, No MacBook* Client job description As a Call Center Team Lead, your focus will be on the overall development and management of Customer Service...
Call Center Operations: Understanding of call center workflows, technologies, and best practices....
Education: Associates degree, professional certification is a plus Experience: 2 - 3 years Experience within the Financial Industry is required 2 - 3 years' Call Center experience is strongly preferred...
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Texas
Highest Education Level
Call Center Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- New Hire Training
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Team Leading
- Performance Management
- People Management
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- Military Background
- Implementation
- Driving
- Investigation
- Verbal Communication
- Typing
- Employee Development
- Mentoring
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Team Building
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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