Call Center Manager Jobs in Texas
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Location: Calmont Operations Building Department: Member Services Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: Responsible for the overall supervision of the...
Retail - Customer Experience Manager P/T 3.4 3.4 out of 5 stars Georgetown, TX Store - GEORGETOWN, TX Deliver a customer centric shopping experience by managing and delivering effective front-end...
RESPONSIBILITIES Provides leadership and direct operational oversight of the resource center. The director is responsible for the strategic and daily operations of the department. Responsibilities...
Company Name ARS-Rescue Rooter Overview American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has...
Retail Customer Experience Manager - Nights on Weekdays & Weekends/ Part Time
- Irving, TX
- 6 days ago
- Irving, TX
- 6 days ago
Store - DC-ALEXANDRIA/NORTH, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - MSP-RICHFIELD/WEST 66th, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
ASM Research, An Accenture Federal Services Company Contact Center Supervisor - SME in Austin , Texas Responsible for supervising direct reports who provide assistance, services, resources,...
Were seeking an experienced Call Center Manager to oversee our customer support team and help us continue our growth....
Manager, Call Center Business Transactions Operations
- Houston, TX
- 12 days ago
- Houston, TX
- 12 days ago
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability...
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
Store - DFW-LEWISVILLE, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
UnifyCXis growing and we are looking for an extraordinaryContact Center Supervisorto join our motivated and ambitious team. What Will You Do? As aContact Center Supervisor, you will motivate...
Store - DFW-LEWISVILLE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Texas
Highest Education Level
Call Center Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Bank Deposits
- Courteous
- Claims
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Team Leading
- Liaison
- Referrals
- General Office Duties
- Listening
- Staffing
- Retail
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Investigation
- Verbal Communication
- Mentoring
- Typing
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Employee Development
- English
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »