Call Center Manager Jobs in Irving, TX
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Retail Customer Experience Manager Part-Time Nights & Weekends
- Irving, TX
- 2 days ago
- Irving, TX
- 2 days ago
Store - MSP-WOODBURY, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Assistant Front Office Manager - Call Center
- Grapevine, TX (10 miles from Irving, TX)
- 13 days ago
- Grapevine, TX (10 miles from Irving, TX)
- 13 days ago
Job Number 24213144 Job Category Rooms & Guest Services Operations Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAP Schedule...
Retail Customer Experience Manager F/T
- Plano, TX (20 miles from Irving, TX)
- 14 days ago
- Plano, TX (20 miles from Irving, TX)
- 14 days ago
Store - DFW-PLANO/HWY 121, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - JACKSONVILLE, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Coppell, TX (10 miles from Irving, TX)
- 16 days ago
- Coppell, TX (10 miles from Irving, TX)
- 16 days ago
DAY TO DAY Handle escalated complex customer situations within the boundaries and rules set by our client and Harris & Harris Call Center Management Organize and direct the daily activities of up to...
Store - MSP-RICHFIELD/WEST 66th, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Store - Roanoke, TanglewoodDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - GEORGETOWN, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - DFW-LEWISVILLE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - CHRISTIANSBURG, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Call Center Manager - (CERIS Ops Manager)
- Fort Worth, TX (22 miles from Irving, TX)
- 60+ days ago
- Fort Worth, TX (22 miles from Irving, TX)
- 60+ days ago
The CERIS Operations Manager is responsible for overseeing all aspects of the department including Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and...
Store - GREENSBORO-WENDOVER, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - MSP-COON RAPIDS/MAIN, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Call Center Operations Manager
- Dallas, TX (8 miles from Irving, TX)
- 90+ days ago
- Dallas, TX (8 miles from Irving, TX)
- 90+ days ago
REQUIRED QUALIFICATIONS Minimum of 5-years call center management experience Associate's degree or equivalent combination of education and relevant work experience Exceptional interpersonal & communication...
Store - BOS-BURLINGTON, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Irving, TX
Moving to Irving, TX? Find some basic demographic data about Irving, TX below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Irving, TX
Highest Education Level
Call Center Managers in Irving, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Customer Service Management
- Expediting
- Call Center Management
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Team Leading
- Liaison
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Retail
- Military Background
- Implementation
- Verbal Communication
- Driving
- Investigation
- Typing
- Auditing
- Documentation
- Mentoring
- Collaboration
- Spanish
- Employee Development
- Multitasking
- Coaching
- Inventory Management
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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