Call Center Manager Jobs in Irving, TX

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1-15 of 24 Jobs

Director, Call Center WFM Optimization and Reporting - Telecommute

  • UnitedHealth Group Inc.
  • Irving, TX
  • 3 days ago
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is...
Remote Work

Call Center Supervisor - National Remote

  • UnitedHealth Group Inc.
  • Dallas, TX (8 miles from Irving, TX)
  • 2 days ago
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Combine two of the fastest - growing fields on the planet with a culture of...
Remote Work

Call Center Supervisor

  • Talent Group
  • Richardson, TX (16 miles from Irving, TX)
  • 7 days ago
a contact center Customer Service background Responsible for Service levels, Quality and other KPIs of the assigned team First level support for general inquiries and customer support, including: Inbound...

Call Center Supervisor

  • MCI Careers
  • Dallas, TX (8 miles from Irving, TX)
  • 7 days ago
REQUIRED QUALIFICATIONS Minimum of 3-years of total call center experience or 1-year of call center management experience Associate's degree or equivalent combination of education and relevant work...

Call Center Coordinator II

  • Labcorp
  • Dallas, TX (8 miles from Irving, TX)
  • 9 days ago
Excellent Verbal and written communication skills 3 years call center experience in a medical setting (using medical terminology). Experience in a medical field is preferred....

Call Center Team Lead

  • AO Smith Corporation
  • Haltom City, TX (18 miles from Irving, TX)
  • 10 days ago
Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth Job Segment: Call Center, Manager, Wastewater, Water Treatment, Customer Service, Sales, Management, Engineering Apply now...

Call Center Manager

  • NortonLifeLock Inc.
  • Plano, TX (20 miles from Irving, TX)
  • 15 days ago
instills and reinforces the NortonLifeLock culture among the operations staff Qualifications: College Degree or equivalent education and experience 3+ years relevant experience managing staff in an inbound...

Call Center Team Lead Bilingual

  • ReqRoute,Inc
  • Richardson, TX (16 miles from Irving, TX)
  • 16 days ago
At least some Customer Service/Call Center experience Healthcare call center exp will be given higher preference Agent Responsibilities: CSR is Responsible for answering inbound calls for 8 hours a...

Call Center Team Lead

  • ReqRoute,Inc
  • Richardson, TX (16 miles from Irving, TX)
  • 16 days ago
At least some Customer Service/Call Center experience Healthcare call center exp will be given higher preference Agent Responsibilities: CSR is Responsible for answering inbound calls for 8 hours a...
Remote Work

Call Center Coordinator

  • Dallas, TX (8 miles from Irving, TX)
  • 30+ days ago
The Call Center Manager also provides first-level customer support to Hiring Managers, Supplier Partners and Contingent Resources....

Call Center Team Lead

  • A Max Auto Insurance
  • Dallas, TX (8 miles from Irving, TX)
  • 30+ days ago
Keep representatives aware of inbound calls, calls waiting, abandonment rate, hold times etc. Track outbound call activity for quotes, payments, renewals, reinstatements etc....

Front Line Manager/Call Center Supervisor - Csi-It

  • Richardson, TX (16 miles from Irving, TX)
  • 30+ days ago
First level support for general inquiries and customer support, including Inbound voice, Complaints, and escalation handling....

Supervisor, Call Center

  • JPS Health Network
  • Fort Worth, TX (22 miles from Irving, TX)
  • 30+ days ago
Who We Are JPS Health Network is a $950 million, tax-supported health care system in North Texas. Licensed for 578 beds, the network features 75 locations across Fort Worth, with John Peter Smith...

Call Center Supervisor

  • Southwest Credit Group
  • Carrollton, TX (10 miles from Irving, TX)
  • 30+ days ago
The Call Center Supervisor position will Train and Work in our Call Center in Carrollton, TX The Call Center Supervisor is Responsible for directly supervising an assigned group of Inbound Customer...

Call Center Supervisor

  • Norton Life Lock
  • Plano, TX (20 miles from Irving, TX)
  • 45+ days ago
instills and reinforces the NortonLifeLock culture among the operations staff Qualifications: College Degree or equivalent education and experience 3+ years relevant experience managing staff in an inbound...

Demographic Data for Irving, TX

Moving to Irving, TX? Find some basic demographic data about Irving, TX below.


217,883
6,820
Large

Call Center Manager Online Courses and Training Opportunities

Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers
Learn the importance of effective questioning for call handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited...


Call Center, The Essential guide
Course Description58% of Customers stop doing business with companies simply because of a bad interaction with a call center according to Harris Interactive. 78% of customers abandon a sale...

Salary for Call Center Manager Jobs in Irving, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Top Hiring Companies

Top hiring companies in your area for Call Center Manager positions


Highest Education Level

Call Center Managers in Irving, TX offer the following education background
  • Bachelor's Degree (37.5%)
  • High School or GED (20.4%)
  • Associate's Degree (13.9%)
  • Master's Degree (12.5%)
  • Vocational Degree or Certification (11.4%)
  • Some College (3.1%)
  • Doctorate Degree (0.9%)
  • Some High School (0.4%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Managers in Irving, TX
  • 4-6 years (43.8%)
  • 1-2 years (15.7%)
  • 2-4 years (15.0%)
  • None (11.8%)
  • 10+ years (7.6%)
  • Less than 1 year (4.8%)
  • 8-10 years (1.3%)
  • 6-8 years (0.2%)

Other Titles

Here are some other career titles that require similar skills


Call Center Manager Related Career Advice Articles

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.