Call Center Manager Jobs in Irving, TX
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Customer Service & Online Support Manager (call center)
- Dallas, TX (8 miles from Irving, TX)
- 5 hours ago
- Dallas, TX (8 miles from Irving, TX)
- 5 hours ago
Manager - Customer Service & Online Support Supervisory Responsibilities Online Support Processors FLSA Status Exempt Schedule: Monday through Friday: 12:00 PM-9:00 PM, On-Site To the extent...
Member Connect (Call Center) Supervisor
- Richardson, TX (16 miles from Irving, TX)
- 2 days ago
- Richardson, TX (16 miles from Irving, TX)
- 2 days ago
Education: Associates degree, professional certification is a plus Experience: 2 - 3 years Experience within the Financial Industry is required 2 - 3 years' Call Center experience is strongly preferred...
Store - RAPID CITY, SDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Experience Manager
- Lewisville, TX (17 miles from Irving, TX)
- 12 days ago
- Lewisville, TX (17 miles from Irving, TX)
- 12 days ago
Store - DFW-LEWISVILLE, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - GREENSBORO, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Center Manager with all staff level duties....
Call Center Supervisor (Full Time) - Plano
- Plano, TX (20 miles from Irving, TX)
- 22 days ago
- Plano, TX (20 miles from Irving, TX)
- 22 days ago
External Applicants: Please apply through Prosperity Bank's Career Center at. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you...
Customer Experience Supervisor I - Town East Mall
- Mesquite, TX (19 miles from Irving, TX)
- 25 days ago
- Mesquite, TX (19 miles from Irving, TX)
- 25 days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Experienced Call Center Operations Supervisor
- Addison, TX (11 miles from Irving, TX)
- 26 days ago
- Addison, TX (11 miles from Irving, TX)
- 26 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Experienced Call Center Manager
- Addison, TX (11 miles from Irving, TX)
- 26 days ago
- Addison, TX (11 miles from Irving, TX)
- 26 days ago
We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment....
Program Manager - Call Center Data Collection
- Dallas, TX (8 miles from Irving, TX)
- 27 days ago
- Dallas, TX (8 miles from Irving, TX)
- 27 days ago
Program Manager - Call Center Data Collection Program Dallas, TX Description Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced Program...
Experienced Contact Center Supervisor
- Dallas, TX (8 miles from Irving, TX)
- 45+ days ago
- Dallas, TX (8 miles from Irving, TX)
- 45+ days ago
REQUIRED QUALIFICATIONS Minimum of 3-years call center management experience Associate's degree or equivalent combination of education and relevant work experience Exceptional interpersonal & communication...
Retail-Customer Experience Manager- Nights & Weekends
- Irving, TX
- 60+ days ago
- Irving, TX
- 60+ days ago
Store - JACKSONVILLE, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - MSP-RICHFIELD/WEST 66th, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Store - GEORGETOWN, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Irving, TX
Moving to Irving, TX? Find some basic demographic data about Irving, TX below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Irving, TX
Highest Education Level
Call Center Managers in Irving, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Performance Management
- Team Leading
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Implementation
- Military Background
- Driving
- Investigation
- Typing
- Verbal Communication
- Employee Development
- Mentoring
- Collaboration
- Coaching
- Documentation
- Multitasking
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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