Call Center Representative Jobs in Irving, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Sales Support Specialist (call center)
- Plano, TX (17 miles from Irving, TX)
- 12 hours ago
- Plano, TX (17 miles from Irving, TX)
- 12 hours ago
Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...
Bilingual Customer Sales Support Specialist (call center)
- Plano, TX (17 miles from Irving, TX)
- 12 hours ago
- Plano, TX (17 miles from Irving, TX)
- 12 hours ago
Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...
- Fort Worth, TX (22 miles from Irving, TX)
- 12 hours ago
- Fort Worth, TX (22 miles from Irving, TX)
- 12 hours ago
Location: Calmont Operations Building Department: Member Services Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: Additional Information: Provides accurate,...
Are you read to accelerate your career? Join our team at a leading Auto Financial company in Irving, TX! Were seeking dedicated individuals from diverse backgrounds who crave growth and stability!...
Client Support Specialist-Remote
- Dallas, TX (8 miles from Irving, TX)
- 3 days ago
- Dallas, TX (8 miles from Irving, TX)
- 3 days ago
Client Support Specialist-Remote Affirmations Dallas, TX, US 2 days ago Quick Job type Full-time Part-time Remote Quick Job description Client Support Specialist - Remote | No Experience Needed |...
Remote WorkCall Center Representative (Part-Time)
- Addison, TX (11 miles from Irving, TX)
- 4 days ago
- Addison, TX (11 miles from Irving, TX)
- 4 days ago
Were looking for enthusiastic and dependable individuals to join our team as Part-Time Call Center Representatives....
- Dallas, TX (8 miles from Irving, TX)
- 4 days ago
- Dallas, TX (8 miles from Irving, TX)
- 4 days ago
Company Description Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on...
- Dallas, TX (8 miles from Irving, TX)
- 6 days ago
- Dallas, TX (8 miles from Irving, TX)
- 6 days ago
Call Center Representative Luxury Bath of Texoma is one of the fastest growing brands in the acrylic bath remodeling industry....
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
LOCATION Dallas, TX JOB TYPE Full-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company...
Contact Center Representative Dallas, TX
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
LOCATION Dallas, TX JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company...
Call Center Representative (Flexible Schedule)
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
Were expanding our team and looking for motivated Call Center Representatives to join us!...
Call Center Representative (Blended)
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
Were seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives....
Contact Center Representative I (Entry-Level)
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
Were hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients....
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
- Dallas, TX (8 miles from Irving, TX)
- 7 days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
Demographic Data for Irving, TX
Moving to Irving, TX? Find some basic demographic data about Irving, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Irving, TX
Highest Education Level
Call Center Representatives in Irving, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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