Call Center Manager Jobs in Ohio
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
This position requires a strong leader with experience in call center management, a strategic mindset, and a deep understanding of remote team dynamics....
Job Posting End Date 06-21-2025 Please note the job posting will close on the day before the posting end date. Job Summary The Customer Experience Supervisor will have direct responsibility for...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Customer Experience SupervisorSalary Range:$75745.02 - $113617.54Salary Max:113,617.54 USDReq Id:1050Workplace Type:On-SiteJob Shift:1stBrand:RyersonJob Location:ColumbusPosting Start...
Center Manager** || || || || || || **FLSA Status: Exempt** || || || || || || || || || || || || [POSITION SUMMARY] || || || || || || || || || || || || The Call Center Supervisor is responsible for the...
Customer Experience Supervisor Salary Range: $75745.02 - $113617.54 Salary Max: 113,617.54 USD Req Id: 1050 Workplace Type: On-Site Job Shift: 1st Brand: Ryerson Job Location: Columbus Posting...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Our Call Center Supervisor will provide leadership and direction for staff members within our WPS Contact Center on our Health Plan line of business. They will ensure both internal and external...
Job Description: SUMMARY This position is responsible for tactical day to day work instructions while leading a team of non-exempt employees to provide exceptional customer service by responding...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Retail Customer Experience Supervisor - Kenwood
- Cincinnati, OH
- 60+ days ago
- Cincinnati, OH
- 60+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Retail Customer Experience Supervisor(Part time)
- Cincinnati, OH
- 60+ days ago
- Cincinnati, OH
- 60+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Retail Parttime Customer Experience Supervisor
- Miamisburg, OH
- 60+ days ago
- Miamisburg, OH
- 60+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Ohio
Highest Education Level
Call Center Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Standards
- Service Sales
- Call Center Management
- Expediting
- Bank Deposits
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Performance Management
- Accounts Receivable
- Merchandising
- Liaison
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- Military Background
- Implementation
- Customer Relationship Management
- Driving
- Investigation
- Verbal Communication
- Typing
- Mentoring
- Collaboration
- Coaching
- Documentation
- Employee Development
- Multitasking
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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