Call Center Manager Jobs in Ohio
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? **Pearl Interactive Network** is seeking accomplished **Call Center Supervisors (CCSs)** to join our...
Customer Experience Supervisor II - River Valley Mall
- Lancaster, OH
- 4 days ago
- Lancaster, OH
- 4 days ago
General Description: As the Customer Experience Supervisor II - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Part-Time Retail Customer Experience Supervisor
- Jeffersonville, OH
- 5 days ago
- Jeffersonville, OH
- 5 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Team Leader CSTL Starting Salary: 13.90per hour Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic...
Health Insurance Call Center experience....
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
This position requires a strong leader with experience in call center management, a strategic mindset, and a deep understanding of remote team dynamics....
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Customer Experience Supervisor Salary Range: $75745.02 - $113617.54 Salary Max: 113,617.54 USD Req Id: 1050 Workplace Type: On-Site Job Shift: 1st Brand: Ryerson Job Location: Columbus Posting...
Full-Time Retail Customer Experience Supervisor
- Jeffersonville, OH
- 45+ days ago
- Jeffersonville, OH
- 45+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Ohio
Highest Education Level
Call Center Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- New Hire Training
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Team Leading
- Performance Management
- People Management
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- Military Background
- Implementation
- Driving
- Investigation
- Verbal Communication
- Typing
- Employee Development
- Mentoring
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Team Building
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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