Call Center Manager Jobs in Cleveland, OH
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Call Center Manager - Annuities
- Cleveland, OH
- 26 days ago
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Call Center Manager Online Courses and Training Opportunities
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited...
Salary for Call Center Manager Jobs in Cleveland, OH
Top Hiring Companies
Top hiring companies in your area for Call Center Manager positions
Highest Education Level
- Bachelor's Degree (37.5%)
- High School or GED (20.4%)
- Associate's Degree (13.9%)
- Master's Degree (12.5%)
- Vocational Degree or Certification (11.4%)
- Some College (3.1%)
- Doctorate Degree (0.9%)
- Some High School (0.4%)
Average Work Experience
- 4-6 years (43.8%)
- 1-2 years (15.7%)
- 2-4 years (15.0%)
- None (11.8%)
- 10+ years (7.6%)
- Less than 1 year (4.8%)
- 8-10 years (1.3%)
- 6-8 years (0.2%)
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
= trending- Accounts Receivable
- Call Center Experience
- Call Center Management
- Claims
- Coaching
- Collections
- Communication Skills
- Complaint Resolution
- Computer Skills
- Conflict Resolution
- Customer Satisfaction
- Customer Service
- Driving
- Employee Development
- Escalation Management
- Expediting
- Flexibility
- High School Diploma
- Implementation
- Inbound
- Inbound/Outbound Calling
- Leadership
- Liaison
- Listening
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Multitasking
- One Call Resolution
- Organization
- People Oriented
- Performance Management
- Policy Administration
- Policy Development
- Problem Resolution
- Problem Solving
- Project Coordination
- Reporting
- Resolution
- Sales
- Scheduling
- Service Sales
- Service Standards
- Software
- Staff Supervision
- Staffing
- Team Leading
- Telemarketing
- Telephone Skills
- Time Management
- Training and Development
- Verbal Communication
- Written Communication
Other Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.