Call Center Manager Jobs in New York

A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.

Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.

1-15 of 23 Jobs

Client Service Supervisor

  • Latham, NY
  • 12 hours ago
  • Latham, NY
  • 12 hours ago

VCA Shaker Animal Hospital is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital...

Customer Service Team Leader

  • Henrietta, NY
  • 15 hours ago
  • Henrietta, NY
  • 15 hours ago

The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other...

Asstistant Customer Service Team Leader-saratoga

  • Saratoga Springs, NY
  • 1 day ago
  • Saratoga Springs, NY
  • 1 day ago

Pay Range: $15.50- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation...

Assistant Customer Service Team Leader - Front End

  • New York, NY
  • 1 day ago
  • New York, NY
  • 1 day ago

Pay Range: $15.50- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation...

Assistant Customer Service Team Leader - Front End

  • Schenectady, NY
  • 2 days ago
  • Schenectady, NY
  • 2 days ago

Pay Range: $15.50- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation...

Supervisor, Call Center

  • Arverne, NY
  • 3 days ago
  • Arverne, NY
  • 3 days ago

Coordinates appointment reminders calls....

Client Service Supervisor - Wolf Road

  • Albany, NY
  • 3 days ago
  • Albany, NY
  • 3 days ago

TITLE: Client Service Supervisor LOCATION: Wolf Road REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Friday...

Customer Service & Call Center Manager

  • New York, NY
  • 5 days ago
  • New York, NY
  • 5 days ago

Manager, Resident Services FLSA Status: Salaried/Non-Exempt Location: New York, NY Worksite Status: On site Were Beam Living, a multi-family residential property management company that elevates,...

Customer Experience Supervisor

  • Bronx, NY
  • 8 days ago
  • Bronx, NY
  • 8 days ago

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow...

Call Center Supervisor

  • Corona, NY
  • 10 days ago
  • Corona, NY
  • 10 days ago

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water,...

Customer Service Team Leader (Front End Support Manager)

  • White Plains, NY
  • 13 days ago
  • White Plains, NY
  • 13 days ago

Provides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory...

Contact Center Supervisor (Safe Act)

  • Williamsville, NY
  • 21 days ago
  • Williamsville, NY
  • 21 days ago

Location : Hybrid (Tues + day of choice in-office) at Amherst Center Schedule : Open availability required. Typical shifts are MondayFriday, 9AM5:30PM or 10AM6:30PM, with occasional weekend shifts...

Call Center Operations Supervisor - Overnight Shift

  • Melville, NY
  • 24 days ago
  • Melville, NY
  • 24 days ago

The Supervisor Operations Center (Call Center) is responsible for the overall maintenance and supervision of the Operations Center office, assuring that all client crew accommodations are...

Call Center Manager

  • Corinth, NY
  • 28 days ago
  • Corinth, NY
  • 28 days ago

Call Center Manager HRCCU is seeking a dynamic and experienced Call Center Manager to lead our Member Experience Center team....

Call Center Supervisor - Sales & Customer Service

  • Tonawanda, NY
  • 28 days ago
  • Tonawanda, NY
  • 28 days ago

center operations management role, process improvement and operational performance management....

Demographic Data for New York

Moving to New York? Find some basic demographic data about New York below.


Local
National
20,201,017
534,422

Call Center Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Salary for Call Center Manager Jobs in New York

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Managers in New York offer the following education background
Bachelor's Degree
37.7%
High School or GED
19.4%
Associate's Degree
14.6%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in New York
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Call Center Manager Related Career Advice Articles

live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »
How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »