Call Center Manager Jobs in New York
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Bilingual (Spanish) Mortgage Contact Center Supervisor
- Williamsville, NY
- 4 days ago
- Williamsville, NY
- 4 days ago
Location : Williamsville, NY *Hybrid available (Tues + day of choice in-office) after first 6 months --- Schedule : Open availability required from 8:30AM-9PM ET Monday-Friday. --- Overview: This...
Customer Experience Supervisor II - Wilton Mall
- Saratoga Springs, NY
- 5 days ago
- Saratoga Springs, NY
- 5 days ago
General Description: As the Customer Experience Supervisor II - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Center Manager and Program Administrator to discuss Call Center operations to identify and implement process improvement strategies to achieve an optimum client satisfaction experience Provide Call...
The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other...
- New York, NY
- 12 days ago
- New York, NY
- 12 days ago
Workplace Experience Coordinator (Call Center) - New York City, NY CBRE 3.2 ( ) New York, NY Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on...
Inbound call center experience. Healthcare industry experience with patient or member centric call centers. Experience working with unionized employees....
PATIENT CALL CENTER COORDINATOR WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP,...
TITLE: Client Service Supervisor LOCATION: Rotterdam REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Thursday...
Overview Scope of Responsibilities: Works under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals within individual departments. Responsible...
Call Center Supervisor - Remote - Must live in NY state
- Rochester, NY
- 23 days ago
- Rochester, NY
- 23 days ago
Handle escalated calls. Monitor and review individual and team performance....
Remote WorkLGA Airport Customer Experience Supervisor P/T
- Queens Village, NY
- 30+ days ago
- Queens Village, NY
- 30+ days ago
General information Job Title LGA Airport Customer Experience Supervisor P/T Date Thursday, July 10, 2025 City Flushing State New York Base Pay Rate: $ 22.57 Full/Part Time Part Time Exempt or...
Job Requirements Call Center Manager Location: Onsite - Albany, NY Salary: Up to $75,000 per year Ready to lead and energize a fast-paced call center operation?...
TITLE: Client Service Supervisor LOCATION: Wolf Road REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Friday...
Manager, Resident Services FLSA Status: Salaried/Non-Exempt Location: New York, NY Worksite Status: On site Were Beam Living, a multi-family residential property management company that elevates,...
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water,...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in New York
Highest Education Level
Call Center Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Customer Service Management
- Service Standards
- Service Sales
- New Hire Training
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Team Leading
- Performance Management
- People Management
- Calendar Management
- Problem Resolution
- Merchandising
- Accounts Receivable
- Cashier Skills
- Referrals
- Collections
- Staffing
- Listening
- Retail
- Decision Making
- High School Diploma
- Military Background
- Telephone Skills
- Customer Relationship Management
- Driving
- Coaching
- Mentoring
- Investigation
- Critical Thinking
- Collaboration
- Multitasking
- Policy Development
- Team Building
- Problem Solving
- Sales
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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