Call Center Manager Jobs in New York
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
VCA Shaker Animal Hospital is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital...
The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other...
Asstistant Customer Service Team Leader-saratoga
- Saratoga Springs, NY
- 3 days ago
- Saratoga Springs, NY
- 3 days ago
Pay Range: $15.50- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation...
Pay Range: $15.50- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation...
Assistant Customer Service Team Leader - Front End
- Schenectady, NY
- 4 days ago
- Schenectady, NY
- 4 days ago
Pay Range: $15.50- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation...
Coordinates appointment reminders calls....
TITLE: Client Service Supervisor LOCATION: Wolf Road REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Friday...
Manager, Resident Services FLSA Status: Salaried/Non-Exempt Location: New York, NY Worksite Status: On site Were Beam Living, a multi-family residential property management company that elevates,...
The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow...
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water,...
Customer Service Team Leader (Front End Support Manager)
- White Plains, NY
- 15 days ago
- White Plains, NY
- 15 days ago
Provides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory...
Location : Hybrid (Tues + day of choice in-office) at Amherst Center Schedule : Open availability required. Typical shifts are MondayFriday, 9AM5:30PM or 10AM6:30PM, with occasional weekend shifts...
Call Center Operations Supervisor - Overnight Shift
- Melville, NY
- 26 days ago
- Melville, NY
- 26 days ago
The Supervisor Operations Center (Call Center) is responsible for the overall maintenance and supervision of the Operations Center office, assuring that all client crew accommodations are...
Call Center Manager HRCCU is seeking a dynamic and experienced Call Center Manager to lead our Member Experience Center team....
Call Center Supervisor - Sales & Customer Service
- Tonawanda, NY
- 30+ days ago
- Tonawanda, NY
- 30+ days ago
center operations management role, process improvement and operational performance management....
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in New York
Highest Education Level
Call Center Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Performance Management
- Team Leading
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Implementation
- Military Background
- Customer Relationship Management
- Driving
- Investigation
- Typing
- Verbal Communication
- Employee Development
- Mentoring
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Team Building
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »