Call Center Manager Jobs in Massachusetts
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
As an Automotive Call Center Manager in Training at our Centralized Herb Chambers Service BDC you will handle inbound/outbound calls and appointment setting, for our service clients....
Customer Experience Supervisor Opportunity Summary: Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive...
Customer Experience Supervisor (part of The TJX Companies, Inc.) 3.6 3.6 out of 5 stars 126 Medway Road, Milford, MA 01757 TJ Maxx At TJX Companies, every day brings new opportunities for growth,...
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Overview We're looking for a Call Center Supervisor to join our Inside Sales team! As a Call Center Supervisor for Esler Companies - Renewal by Andersen you will work hands on with a team of...
Position Summary: The Pharmacy Call Center Coordinator serves as the primary telephone contact point between patients and the pharmacy care team. This position is responsible for managing patient...
Job Details Job Location: 57 INTERLAKEN RD - STOCKBRIDGE, MA Position Type: Full Time Salary Range: Undisclosed Job Shift: Any Description POSITION SUMMARY The Call Center Supervisor plays a vital...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Role Overview Sodexo is hiring a for a full time Patient Dining Call Center Manager position at Brigham & Womens Hospital, located in Boston, MA....
Call Center Supervisor- Remote- Massachusetts Only
- Norwood, MA
- 45+ days ago
- Norwood, MA
- 45+ days ago
Call Center Supervisor- Remote- Massachusetts Only (part of UnitedHealth Group) 3.6 3.6 out of 5 stars Norwood, MA Remote Call Center Supervisor- Remote- Massachusetts Only - (125338) Atrius...
Remote WorkDemographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Massachusetts
Highest Education Level
Call Center Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Performance Management
- Team Leading
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Implementation
- Military Background
- Driving
- Investigation
- Typing
- Verbal Communication
- Employee Development
- Mentoring
- Collaboration
- Coaching
- Documentation
- Multitasking
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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