Call Center Manager Jobs in Massachusetts

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1-15 of 16 Jobs

Lead Reservationist/Call Center Team Lead

  • Transdevna
  • Medford, MA
  • 1 day ago
Pay rate is $17.50 per hour, comprehensive medical, dental, vision and 401k available! This role is on site at our call center. Gym and cafeteria in the building. Responsibilities:The Lead...

Medical Call Center Manager

  • FENWAY HEALTH
  • Boston, MA
  • 17 hours ago
Responsibilities: Provide management for inbound call center Promote, facilitate, and provide quality efficiency, one call resolution, and patient satisfaction Oversee operations for administrative...

Call Center Supervisor

  • Boston, MA
  • 19 hours ago
MUST have 3 years call center experience Proven passion for developing and leading people....

Medical Office Coordinator - Call Center

  • Signature Healthcare
  • Raynham, MA
  • 11 days ago
Part Time 1215 Broadway Clerical / Administrative Support Days 1st Shift Working in the Call Center, answers and screens all telephone calls. Takes/documents messages as required regarding...

Call Center Supervisor

  • Marsh & McLennan Companies
  • Norwood, MA
  • 16 days ago
Call Center Supervisor Marsh & McLennan Cos Job Order #: 17320287 Norwood, MA 02062 Full Time 40 hours per week POSTED 7/22/2022 EXPIRES 10/18/2022 MORE INFORMATION SAVE JOB DESCRIPTION Mercer is...

Patient Transport / Call Center Manager

  • Aramark
  • Boston, MA
  • 20 days ago
***SIGN-ON BONUS*** ***RELOCATION ASSISTANCE PROVIDED*** Aramark Healthcare is seeking candidates for a Patient Transportation Director position at Wellforce Tufts Medical Center, a 400 bed...

Call Center Team Leader

  • Berkshire Bank
  • Boston, MA
  • 25 days ago
Works with Call Center Manager to monitor department goals and objectives....

Call Center Supervisor Bay Path University

  • Bay Path University
  • Longmeadow, MA
  • 30+ days ago
Monitor and track inbound/outbound call and live chat activity for the Call Center. Responsible for tracking and reporting daily analytics....

Call Center Supervisor

  • Bay Path University
  • Longmeadow, MA
  • 30+ days ago
Monitor and track inbound/outbound call and live chat activity for the Call Center. Responsible for tracking and reporting daily analytics....

Call Center Supervisor (Mutual Funds)

  • SS&C Technologies
  • Quincy, MA
  • 30+ days ago
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations. That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex...
Remote Work

Call Center Manager

  • Automated Health Systems
  • Marlborough, MA
  • 60+ days ago
Medicaid Microsoft Office Public Health Telephone Skills Apply to this job....

Call Center Operations Manager

  • MCI
  • Florida, MA
  • 60+ days ago
REQUIRED QUALIFICATIONS Minimum of 5-years call center management experience Associate's degree or equivalent combination of education and relevant work experience Exceptional interpersonal & communication...

Call Center Supervisor - Sports Medicine Access Center

  • Spaulding Rehabilitation Hospital
  • Boston, MA
  • 60+ days ago
The Supervisor role is key to Mass General Brighams effort to improve patient access across ambulatory services and design patient-friendly systems and services....

Confirmation Call Center Manager

  • Luxury Bath Technologies
  • Pembroke, MA
  • 90+ days ago
Americas number one growing acrylic bath company, Luxury Bath Technologies of Louisville is looking to hire an experienced Confirmation Call Center Manager in our Pembroke, MA office....

Call Center Supervisor

  • Automated Health Systems
  • Marlborough, MA
  • 90+ days ago
Call Center Supervisor Automated Health Systems Marlborough, MA Full-Time Apply on company site Job Details favorite_border Automated Health Systems, a dynamic healthcare company, is hiring...

Demographic Data for Massachusetts

Moving to Massachusetts? Find some basic demographic data about Massachusetts below.


6,547,612
176,969

Call Center Manager Online Courses and Training Opportunities

Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers
Learn the importance of effective questioning for call handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited...


Complete Call Center Setup
The course has 20+ lectures/videos. They will step by step guide you about various facets of a call center - opening a call center, operating a call center. This call center lecture guide helps...

Salary for Call Center Manager Jobs in Massachusetts

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Top Hiring Companies

Top hiring companies in your area for Call Center Manager positions


Highest Education Level

Call Center Managers in Massachusetts offer the following education background
  • Bachelor's Degree (37.5%)
  • High School or GED (20.3%)
  • Associate's Degree (13.9%)
  • Master's Degree (12.5%)
  • Vocational Degree or Certification (11.4%)
  • Some College (3.1%)
  • Doctorate Degree (0.9%)
  • Some High School (0.4%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Managers in Massachusetts
  • 4-6 years (43.8%)
  • 1-2 years (15.7%)
  • 2-4 years (15.0%)
  • None (11.8%)
  • 10+ years (7.6%)
  • Less than 1 year (4.8%)
  • 8-10 years (1.3%)
  • 6-8 years (0.2%)

Other Titles

Here are some other career titles that require similar skills


Call Center Manager Related Career Advice Articles

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.