Call Center Manager Jobs in Massachusetts
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Lead Reservationist/Call Center Team Lead
- Medford, MA
- 1 day ago
- Boston, MA
- 17 hours ago
- Boston, MA
- 19 hours ago
Medical Office Coordinator - Call Center
- Raynham, MA
- 11 days ago
- Norwood, MA
- 16 days ago
Patient Transport / Call Center Manager
- Boston, MA
- 20 days ago
- Boston, MA
- 25 days ago
Call Center Supervisor Bay Path University
- Longmeadow, MA
- 30+ days ago
- Longmeadow, MA
- 30+ days ago
Call Center Supervisor (Mutual Funds)
- Quincy, MA
- 30+ days ago
- Marlborough, MA
- 60+ days ago
Call Center Operations Manager
- Florida, MA
- 60+ days ago
Call Center Supervisor - Sports Medicine Access Center
- Boston, MA
- 60+ days ago
Confirmation Call Center Manager
- Pembroke, MA
- 90+ days ago
- Marlborough, MA
- 90+ days ago
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Call Center Manager Online Courses and Training Opportunities
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited...
Salary for Call Center Manager Jobs in Massachusetts
Highest Education Level
- Bachelor's Degree (37.5%)
- High School or GED (20.3%)
- Associate's Degree (13.9%)
- Master's Degree (12.5%)
- Vocational Degree or Certification (11.4%)
- Some College (3.1%)
- Doctorate Degree (0.9%)
- Some High School (0.4%)
Average Work Experience
- 4-6 years (43.8%)
- 1-2 years (15.7%)
- 2-4 years (15.0%)
- None (11.8%)
- 10+ years (7.6%)
- Less than 1 year (4.8%)
- 8-10 years (1.3%)
- 6-8 years (0.2%)
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
= trending- Accounts Receivable
- Call Center Experience
- Call Center Management
- Claims
- Coaching
- Collections
- Communication Skills
- Complaint Resolution
- Computer Skills
- Conflict Resolution
- Customer Satisfaction
- Customer Service
- Driving
- Employee Development
- English
- Escalation Management
- Expediting
- High School Diploma
- Implementation
- Inbound
- Inbound/Outbound Calling
- Leadership
- Liaison
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Multitasking
- New Hire Training
- One Call Resolution
- Organization
- People Oriented
- Performance Management
- Policy Administration
- Policy Development
- Problem Resolution
- Problem Solving
- Process Improvement
- Project Coordination
- Reporting
- Resolution
- Sales
- Scheduling
- Service Sales
- Service Standards
- Software
- Staff Supervision
- Staffing
- Team Leading
- Telemarketing
- Telephone Skills
- Time Management
- Training and Development
- Verbal Communication
- Written Communication
Other Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.