Call Center Manager Jobs in Fulton, MD
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
- Constellation West
- Alexandria, VA (24 miles from Fulton, MD)
- 2 days ago
- Alexandria, VA (24 miles from Fulton, MD)
- 2 days ago
ROLE: U.S. CONTACT CENTER (UCC) SUPERVISOR REQUIRED: U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility) Availability for on-site support in...
In PersonOne Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to...
In Person- Education Affiliates, Inc.
- Baltimore, MD (18 miles from Fulton, MD)
- 18 days ago
- Baltimore, MD (18 miles from Fulton, MD)
- 18 days ago
center operations to ensure efficiency and high-quality customer service....
In PersonPatient Engagement & Call Center Manager
- CloseKnit MSO
- Rockville, MD (13 miles from Fulton, MD)
- 30+ days ago
- Rockville, MD (13 miles from Fulton, MD)
- 30+ days ago
Apply Patient Engagement & Call Center Manager Hybrid Remote Rockville, MD Apply Job Type Full-time Description Department: Patient Experience / Operations Setting: Primary Care In-Person & Virtual...
Hybrid- Prism Vision Group
- Greenbelt, MD (11 miles from Fulton, MD)
- 30+ days ago
- Greenbelt, MD (11 miles from Fulton, MD)
- 30+ days ago
This role is located at Retina Group of Washington, Greenbelt, MD location, which is part of Prism Vision Group. Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center...
In PersonHealthcare Claims Call Center Team Lead - Washington, DC (On-site)
- Gainwell Technologies
- Washington, DC (19 miles from Fulton, MD)
- 45+ days ago
- Washington, DC (19 miles from Fulton, MD)
- 45+ days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll...
In PersonBusiness Call Center Supervisor (Revenue Administrator I) (Taxpayer Services Division)
- State of Maryland - COMP Revenue Administration C
- Annapolis, MD (23 miles from Fulton, MD)
- 45+ days ago
- Annapolis, MD (23 miles from Fulton, MD)
- 45+ days ago
Business Call Center Supervisor (Revenue Administrator I) Taxpayer Services Division Recruitment #2... DEPARTMENT COMP Revenue Administration C DATE OPENED 4/10/2026 5:00:00 PM FILING DEADLINE...
In PersonCustomer Experience Supervisor I - Wheaton Plaza
- JC Penney
- Wheaton, MD (10 miles from Fulton, MD)
- 60+ days ago
- Wheaton, MD (10 miles from Fulton, MD)
- 60+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonLegal Project Supervisor (Call Center)
- Amentum
- Washington, DC (19 miles from Fulton, MD)
- 60+ days ago
- Washington, DC (19 miles from Fulton, MD)
- 60+ days ago
Call Center experience. Advanced skills in analyzing large volumes of data and manipulating data to produce desired counts, statistics, and other outputs....
In Person- Universal Health Services
- Washington, DC (19 miles from Fulton, MD)
- 60+ days ago
- Washington, DC (19 miles from Fulton, MD)
- 60+ days ago
Responsibilities FHCHS of PR, Inc. organization with extensive experience in managing mental health benefits and developing solutions that promote the emotional well-being of individuals,...
In Person- INflow Federal
- Bethesda, MD (15 miles from Fulton, MD)
- 60+ days ago
- Bethesda, MD (15 miles from Fulton, MD)
- 60+ days ago
Role Overview The Call Center Lead Operator serves as a senior member of the call center operations team and provides day-to-day operational support to call center staff....
In Person- INflow Federal
- Bethesda, MD (15 miles from Fulton, MD)
- 60+ days ago
- Bethesda, MD (15 miles from Fulton, MD)
- 60+ days ago
center Experience supporting inbound call operations Strong leadership and team management skills Excellent communication and organizational abilities Bachelor’s degree preferred - High school diploma...
In Person- Leader Communications Inc
- Alexandria, VA (24 miles from Fulton, MD)
- 90+ days ago
- Alexandria, VA (24 miles from Fulton, MD)
- 90+ days ago
Experience overseeing workforce management, SLA adherence, and performance reporting within a structured service environment....
In PersonCall Center Team Lead Onsite, Washington, D.C.
- gainwelltechnologies
- Washington, DC (19 miles from Fulton, MD)
- 90+ days ago
- Washington, DC (19 miles from Fulton, MD)
- 90+ days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll...
In PersonProject Supervisor (Call Center)
- Amentum
- Washington, DC (19 miles from Fulton, MD)
- 90+ days ago
- Washington, DC (19 miles from Fulton, MD)
- 90+ days ago
Call Center experience. Advanced skills in analyzing large volumes of data and manipulating data to produce desired counts, statistics, and other outputs....
In PersonDemographic Data for Fulton, MD
Moving to Fulton, MD? Find some basic demographic data about Fulton, MD below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Fulton, MD
Highest Education Level
Call Center Managers in Fulton, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Service Sales
- Inbound
- Escalation Management
- Call Center Management
- Workforce Management
- New Hire Training
- Resolution
- Courteous
- Financial Services
- Point-of-Sale System
- Problem Resolution
- Merchandising
- Telecom
- Calendar Management
- Performance Management
- People Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Referrals
- Staffing
- Retail
- Decision Making
- Military Background
- Listening
- Events
- Driving
- Coaching
- Quality Assurance
- Mentoring
- Spanish
- Policy Development
- Reporting
- Critical Thinking
- Multitasking
- Collaboration
- Sales
- Microsoft Office
- Staff Supervision
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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