Call Center Representative Jobs in Fulton, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 31 Jobs

Parts Department Call Center Associate

Finch Turf, Inc.
Sykesville, MD (16 miles from Fulton, MD)
2 hours ago

Sykesville, MD (16 miles from Fulton, MD)
2 hours ago

Parts Department Call Center Associate Sykesville, MD 21784 Overview Salary Range $24.00 - $30.00 Hourly Description PURPOSE To provide 100% customer satisfaction To contribute to a great work...

In Person

Call Center/Customer Service Representatives (CSR)

Experis
Landover, MD (16 miles from Fulton, MD)
2 days ago

Landover, MD (16 miles from Fulton, MD)
2 days ago

center experience responding to customer inquiries based on Federal HR knowledge Experience in ticket management (e.g....

In Person

Senior Contact Center Agent, Consumer Assistance Network

McLean, VA (20 miles from Fulton, MD)
2 days ago

McLean, VA (20 miles from Fulton, MD)
2 days ago

Qualifications: 5-7 years of customer service or call center experience Proven experience using CRM systems to document customer interactions Strong phone-based customer support background Mortgage...

In Person

Contact Center Representative I CTA

SIC Standard Insurance Company - 3000
Washington, DC (19 miles from Fulton, MD)
2 days ago

Washington, DC (19 miles from Fulton, MD)
2 days ago

The next part of your journey is right around the corner with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a...

In Person

Customer Care Associate - A

Colonial Parking
Washington, DC (19 miles from Fulton, MD)
3 days ago

Washington, DC (19 miles from Fulton, MD)
3 days ago

Strong communicator with ability to resolve customer inquiries with a one-call resolution. Understand and follow escalation procedures. Understand and follow appeasement procedures....

In Person

Customer Care Associate - Dispatching - (26-CC-600012-075)

DC Water and Sewer Authority
Washington, DC (19 miles from Fulton, MD)
4 days ago

Washington, DC (19 miles from Fulton, MD)
4 days ago

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...

In Person

Call Center Representative

Home Genius Exteriors
Olney, MD (7 miles from Fulton, MD)
7 days ago

Olney, MD (7 miles from Fulton, MD)
7 days ago

Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...

In Person

Call Center Operator - Healthcare

Mercy Medical Center - Baltimore, MD
Lutherville, MD (24 miles from Fulton, MD)
7 days ago

Lutherville, MD (24 miles from Fulton, MD)
7 days ago

Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator for our Lutherville location! Mercy Medical Center is honored to be recognized by Newsweek as one of America's...

In Person

OC Call Center Operator I (FT)

Kastle Systems
Falls Church, VA (23 miles from Fulton, MD)
11 days ago

Falls Church, VA (23 miles from Fulton, MD)
11 days ago

Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier...

In Person

Call Center Operator - Healthcare

Mercy Medical Center
Baltimore, MD (18 miles from Fulton, MD)
13 days ago

Baltimore, MD (18 miles from Fulton, MD)
13 days ago

Requirements Education and Work Experience: High School Diploma or GED A minimum of one year experience preferably in a medical office setting Call Center experience a plus Previous GYN experience preferred...

In Person

Call Center Representative $27/hr Rockville, MD

Beacon Hill Staffing Group
Rockville, MD (13 miles from Fulton, MD)
15 days ago

Rockville, MD (13 miles from Fulton, MD)
15 days ago

To Apply for this Job Click Here Our client, a health-related benefits organization, is seeking a Call Center Representative to join their team on a temporary to permanent basis in Rockville, Maryland...

In Person

Call Center Representative (Hybrid)

KureSmart Pain Management
Annapolis, MD (23 miles from Fulton, MD)
20 days ago

Annapolis, MD (23 miles from Fulton, MD)
20 days ago

One (1) year of call center experience in a medical practice. Driving/Travel: The employee must have reliable transportation....

Hybrid

Remote Healthcare Call Center Representative

Conduent Incorporated
Washington, DC (19 miles from Fulton, MD)
27 days ago

Washington, DC (19 miles from Fulton, MD)
27 days ago

While call center experience is a plus, it is not a requirement. In this position, you will be answering calls regarding healthcare benefits....

Remote

Outbound Call Center Representative

BrightKey
Annapolis Junction, MD (7 miles from Fulton, MD)
28 days ago

Annapolis Junction, MD (7 miles from Fulton, MD)
28 days ago

Join our dynamic team as an Outbound Call Center Representative, where you will play a key role in driving our sales and customer engagement initiatives....

In Person

Account Service Representative (Call Center) - Outbound Part-Time

Municipal Employees Credit Union of Baltimore
Baltimore, MD (18 miles from Fulton, MD)
29 days ago

Baltimore, MD (18 miles from Fulton, MD)
29 days ago

QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...

In Person Part Time

View all 31 jobs

Demographic Data for Fulton, MD

Moving to Fulton, MD? Find some basic demographic data about Fulton, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Fulton, MD

Local

National

Total Population

6,562

Number of Businesses

287

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Fulton, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Fulton, MD offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Fulton, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »