Call Center Manager Jobs in Maryland

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1-10 of 10 Jobs
American Nurses Association - Silver Spring, MD
Under the supervision of the Assistant Director, Customer Service and Certification Operations, the Manager, ANA Enterprise Customer Care Center and Certification Operations, provides leadership...
22 hours ago
Quadrant Inc - Bethesda, MD
Call Center Quality Assurance Manager Bethesda, MD MUST: Call Center Quality Assurance Manager 8+ years' experience 5+ years in Quality Management 2+ years Call Center Management Healthcare background...
3 days ago
Frederick Regional Healthcare System - Frederick, MD
Bachelors degree is required 5 years experience is required The Call Center Manager is responsible for the daily operations of centralized communications for a health care system to include private...
10 days ago
American Design Build - Havre de Grace, MD
Job Requirements Minimum of 1-year call center management or supervisory experience Minimum of 3 years call center and/or customer service experience Strong preference for those with outbound call center...
22 days ago
FINRA - Rockville, MD
Education/Experience Requirements: Bachelors Degree or equivalent work experience required. 6+ years of Call Center experience with 3+ years of Call Center systems management experience required....
22 days ago
American Design and Build, Ltd./American Sentry Solar - Havre de Grace, MD
Strong preference for those with outbound call center experience Proficiency with CRMs, desktop computing, VOIP systems and general desktop applications Strong communications skills (both verbal and...
29 days ago
Decisionpoint Corp - Rockville, MD
Posted on Call Center Manager DecisionPoint Corp in Rockville, MD, USA Benefits Offered 401K, Dental, Life, Medical, Vision Employment Type Full-Time Why Work Here?...
30+ days ago
Ashfield Healthcare - Fort Washington, MD
Manage all aspects of ongoing program support including, but not limited to, call monitoring for quality, providing ongoing training support, providing client with program updates and reporting, Interfacing...
30+ days ago
Icon - California, MD
DPC Manager (Direct to Patient Contact) Location: San Francisco (office based) We are adding to our current ICON Direct to Patient Contact team in the US! This is a full-time, onsite position with...
30+ days ago
Ashfield Healthcare - Fort Washington, MD
Key Objectives: Supervise call center staff, including active performance management Provide day-to-day supervision of the medical information specialists/customer service representatives Assign...
30+ days ago

Demographic Data for Maryland

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Call Center Manager Online Courses and Training Opportunities

Call Center Training (Course)
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills...

The Wake Up Call
This course offers a dramatic look at - Close Calls and Near Misses - an important safety topic that is often overlooked. Accidents are often preceded by some kind of close call involving unsafe...

Call Control Course
In this video, we explain what the benefits and best techniques are for demonstrating great telephone call control. This will help in reducing call times and unwanted additional calls. The...

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Licensing / Certification

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Other Titles

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Call Center Manager Related Career Advice Articles

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.