Customer Service Representative Jobs in Fulton, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 270 Jobs

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Liberty Mutual Insurance

Associate Gold Customer Service Representative

We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....

Remote Work

Bilingual Customer Service Specialist (Spanish)

  • Clarksville, MD (3 miles from Fulton, MD)
  • 27 days ago
  • Clarksville, MD (3 miles from Fulton, MD)
  • 27 days ago

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and...

Operations/Customer Service Delivery Manager

  • Bethesda, MD (15 miles from Fulton, MD)
  • 30+ days ago
  • Bethesda, MD (15 miles from Fulton, MD)
  • 30+ days ago

GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position....

Clinical Customer Service Representative - Inpatient Rehabilitation

  • Baltimore, MD (18 miles from Fulton, MD)
  • 3 hours ago
  • Baltimore, MD (18 miles from Fulton, MD)
  • 3 hours ago

Clinical Customer Service Associate Part Time Rotating shift 24 hours The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors...

Clinical Customer Service Rep - Ortho Trauma Surgery

  • Baltimore, MD (18 miles from Fulton, MD)
  • 3 hours ago
  • Baltimore, MD (18 miles from Fulton, MD)
  • 3 hours ago

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team....

Branch Member Service Representative

  • McLean, VA (20 miles from Fulton, MD)
  • 6 hours ago
  • McLean, VA (20 miles from Fulton, MD)
  • 6 hours ago

Overview The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of...

Customer Service Representative - Onsite

  • Washington, DC (19 miles from Fulton, MD)
  • 8 hours ago
  • Washington, DC (19 miles from Fulton, MD)
  • 8 hours ago

Overview The Squires Group seeking a highly motivated and detail-oriented Customer Service Representative to provide front-line support to utility customers through in-person, phone, and email interactions...

Member Service Representative (Full-Time) - USAG Fort Meade

  • Fort Meade, MD (10 miles from Fulton, MD)
  • 8 hours ago
  • Fort Meade, MD (10 miles from Fulton, MD)
  • 8 hours ago

Member Service Representative (Full-Time) - USAG Fort Meade Fort Meade, MD, United States (On-site) Job Description To provide members and prospective members the full range of products and...

Client Service Representative

  • Washington, DC (19 miles from Fulton, MD)
  • 8 hours ago
  • Washington, DC (19 miles from Fulton, MD)
  • 8 hours ago

Banfield Pet Hospital Client Service Coordinator - WA Effective: 1/1/2025 SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the...

Lead Director, Meritain Customer Service

  • Annapolis, MD (23 miles from Fulton, MD)
  • 8 hours ago
  • Annapolis, MD (23 miles from Fulton, MD)
  • 8 hours ago

center experience, with a proven track record of developing and executing customer service strategies that improve customer satisfaction and operational efficiency. 5 + years' management and leadership...

Medical Customer Service/Medical Historian

  • Riverdale Park, MD (13 miles from Fulton, MD)
  • 9 hours ago
  • Riverdale Park, MD (13 miles from Fulton, MD)
  • 9 hours ago

By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...

Customer Service Representative

  • Baltimore, MD (18 miles from Fulton, MD)
  • 11 hours ago
  • Baltimore, MD (18 miles from Fulton, MD)
  • 11 hours ago

Service Coordinator Curtis Power Solutions Baltimore, MD Compensation contingent on experience and skill level beginning at $50,000+ Curtis Power Solutions, a subsidiary of Indel Power Group, has...

Registered Client Service Associate

  • McLean, VA (20 miles from Fulton, MD)
  • 12 hours ago
  • McLean, VA (20 miles from Fulton, MD)
  • 12 hours ago

POSITION SUMMARY: Registered Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with...

Customer Service Sales Representative

  • Washington, DC (19 miles from Fulton, MD)
  • 12 hours ago
  • Washington, DC (19 miles from Fulton, MD)
  • 12 hours ago

Overview Our Mission at ibex is Your Success! ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive...

Demographic Data for Fulton, MD

Moving to Fulton, MD? Find some basic demographic data about Fulton, MD below.

Local
National
6,562
287
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Fulton, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Fulton, MD offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Fulton, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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