Call Center Manager Jobs in Florida
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Contact Center Supervisor Kobie Marketing - 3.6 Saint Petersburg, FL Job Details Full-time Estimated: $43.3K - $53.7K a year 14 hours ago Qualifications Microsoft Word Microsoft Excel Customer...
Remote WorkGeneral Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Minimum Required Skills: 4-5 years of call center experience 5 years of experience managing a call center Advanced use of MS Office (Word, Excel, Outlook, PowerPoint, Access)....
Company Description Starting pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it. The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect...
The Opportunity: We're seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL....
Customer Service Team Leader (Front End Support Manager)
- West Palm Beach, FL
- 13 days ago
- West Palm Beach, FL
- 13 days ago
Provides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory...
Call Center Supervisor with Sales Force Experience
- North Venice, FL
- 13 days ago
- North Venice, FL
- 13 days ago
Minimum Required Skills: 4-5 years of call center experience 5 years of experience managing a call center Advanced use of MS Office (Word, Excel, Outlook, PowerPoint, Access)....
Customer Experience Supervisor I - Sarasota Square
- Sarasota, FL
- 13 days ago
- Sarasota, FL
- 13 days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Mt Dora FL location. This is an exciting career opportunity to get on board with the best...
What you will be doing: The Manager, Call Center Operations will lead a team of Supervisors by providing them with direction, support, and career development....
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Contact Center Supervisor - Senior (Bilingual)
- Tallahassee, FL
- 26 days ago
- Tallahassee, FL
- 26 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
LOCATION Tampa, FL POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment....
Project Manager Call Center Data Collection
- Fort Walton Beach, FL
- 27 days ago
- Fort Walton Beach, FL
- 27 days ago
Project Manager - Call Center Data Collection Program Fort Walton Beach, Florida Description Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Florida
Highest Education Level
Call Center Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Performance Management
- Team Leading
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Implementation
- Military Background
- Driving
- Investigation
- Typing
- Verbal Communication
- Employee Development
- Mentoring
- Collaboration
- Coaching
- Documentation
- Multitasking
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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