Call Center Manager Jobs in Florida
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Company Name ARS-Rescue Rooter Overview American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has...
Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Mt Dora FL location. This is an exciting career opportunity to get on board with the best...
Overview Join MDVIP as a Contact Center Supervisor - Sales. In this role, you'll lead and mentor a team to manage relationships with MDVIP-affiliated physicians, drive sales campaigns, and ensure...
Contact Center Supervisor - Onsite (Ft. Lauderdale, FL) Who We Are: International Payout Systems Inc. (i-payout) is a leading FinTech company that supports the growth of e-commerce by enabling...
Aston Carter Call Center Supervisor in Bradenton , Florida Job Title: Immediate Call Center Supervisor Job Description We are seeking an experienced Call Center Customer Service Supervisor/Manager...
We are seeking a Call Center Manager who is experienced in building a team from the ground up. The ideal candidate will have skills in training and coaching....
Purpose The Owner Care Supervisor is responsible for interacting with resort guests and owners, providing information, assistance, and ensuring a superior customer service experience. This role...
ASM Research, An Accenture Federal Services Company Contact Center Supervisor - SME in Tallahassee , Florida Responsible for supervising direct reports who provide assistance, services, resources,...
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an...
Underwriting Customer Service Team Leader
- Fort Lauderdale, FL
- 13 days ago
- Fort Lauderdale, FL
- 13 days ago
About the Company Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing...
Proficiency in call center software, CRM systems, and workforce management tools. Excellent verbal and written communication skills....
Remote WorkStore - BRADENTON, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Operations Manager, Safety & Training Manager, Call Center Manager - Florida (Future Business)
- FL
- 17 days ago
- FL
- 17 days ago
Operations Manager, Safety & Training Manager, Call Center Manager - Florida (Future Business) Job Category: Transportation Requisition Number: OPERA004590 Posting Details Posted: March 7, 2025 Full-Time...
Certification in call center management or related field (optional, but a plus)....
The Call Center Manager is responsible for overseeing the daily operations of a high volume Customer Service Center (CSC) providing expertise and customer service support to Members and Beneficiaries...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Florida
Highest Education Level
Call Center Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Bank Deposits
- Courteous
- Claims
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Team Leading
- Liaison
- Referrals
- General Office Duties
- Listening
- Staffing
- Retail
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Investigation
- Verbal Communication
- Mentoring
- Typing
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Employee Development
- English
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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