Call Center Manager Jobs in Florida
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Challenge the status quo to drive agent efficiency and accuracy to improve Call Center operations....
What you will be doing: The Manager, Call Center Operations will lead a team of Supervisors by providing them with direction, support, and career development....
Customer Experience Supervisor I - Governors Sq
- Tallahassee, FL
- 5 days ago
- Tallahassee, FL
- 5 days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Mt Dora, FL location. This is an exciting career opportunity to get on board with the best...
Requirements Maximus is looking to fill a Bilingual Non-Surge Supervisor position. This position supports our CDC INFO program. The supervisor role specializes in supervising and evaluating...
Retail Customer Experience Supervisor
- University Park, FL
- 10 days ago
- University Park, FL
- 10 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Do you hae experience working as a team lead in a call center enviroment?We are seeking an experienced and proactive Operations Team Leader to oversee daily service delivery, drive operational...
Monitor quality of service through call monitoring, ticket reviews, and customer feedback analysis....
Remote WorkCompany Description Starting pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it. The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect...
Customer Experience Supervisor I - Boynton Beach Mall
- Boynton Beach, FL
- 30+ days ago
- Boynton Beach, FL
- 30+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
The Call Center Manager will provide oversight and support for his/her areas of responsibility....
Supervisor - Call Center (Temporary, Remote Miami, FL)
- Miami, FL
- 30+ days ago
- Miami, FL
- 30+ days ago
Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed...
Customer Experience Supervisor I - Edison Mall
- Fort Myers, FL
- 45+ days ago
- Fort Myers, FL
- 45+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Customer Experience Supervisor I - Sarasota Square
- Sarasota, FL
- 60+ days ago
- Sarasota, FL
- 60+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Florida
Highest Education Level
Call Center Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Customer Service Management
- Service Standards
- Service Sales
- New Hire Training
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Team Leading
- Performance Management
- People Management
- Calendar Management
- Problem Resolution
- Merchandising
- Accounts Receivable
- Cashier Skills
- Referrals
- Collections
- Staffing
- Listening
- Retail
- Decision Making
- High School Diploma
- Military Background
- Telephone Skills
- Customer Relationship Management
- Driving
- Coaching
- Mentoring
- Investigation
- Critical Thinking
- Collaboration
- Multitasking
- Policy Development
- Team Building
- Problem Solving
- Sales
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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