Call Center Manager Jobs in Florida
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Mt Dora FL location. This is an exciting career opportunity to get on board with the best...
Job Posting: Call Center Team Leader (Paw Center) We're seeking a motivated Call Center Team Leader with 1–2 years of experience in a supervisory or team lead role. The ideal candidate is...
center experience required, with at least 2-3 years at the manager level Demonstrates an uncompromising level of honesty, trustworthiness, and ethical behavior Exudes the ability to inspire, motivate...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Contact Center Supervisor - Senior (Bilingual)
- Tallahassee, FL
- 12 days ago
- Tallahassee, FL
- 12 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
LOCATION Tampa, FL POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment....
Project Manager Call Center Data Collection
- Fort Walton Beach, FL
- 13 days ago
- Fort Walton Beach, FL
- 13 days ago
Project Manager - Call Center Data Collection Program Fort Walton Beach, Florida Description Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and...
Ascensus, the largest independent retirement and college savings services provider in the United States, has an exceptional opportunity for an experienced Client Service Manager professional to...
REQUIRED QUALIFICATIONS Minimum of 5-years call center management experience Associate's degree or equivalent combination of education and relevant work experience Exceptional interpersonal & communication...
REQUIRED QUALIFICATIONS Minimum of 3-years call center management experience Associate's degree or equivalent combination of education and relevant work experience Exceptional interpersonal & communication...
Customer Experience Supervisor I - The Florida Mall
- Orlando, FL
- 30+ days ago
- Orlando, FL
- 30+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Overview The Call Center Supervisor will manage the call center for all First Coast Heart and Vascular practices, ensuring effective and efficient interactions are provided to our callers daily....
Track calls, monitor abandonment rates, and ensure agent accountability. Ensure compliance and accuracy of data entry and policy structure. Manage lead assignments and ensure timely follow-up....
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Florida
Highest Education Level
Call Center Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Standards
- Service Sales
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Performance Management
- Accounts Receivable
- Merchandising
- People Management
- Liaison
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- Military Background
- Implementation
- Driving
- Investigation
- Verbal Communication
- Typing
- Mentoring
- Collaboration
- Coaching
- Documentation
- Employee Development
- Multitasking
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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