Call Center Manager Jobs in California
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
VCA Laguna Niguel Animal Hospital is looking for a qualified, outgoing, organized, and experienced Veterinary Client Service Supervisor to extend unparalleled customer service to our clients and...
Call Center Manager At Transdev, we have built a strong culture of safety, professionalism, and commitment to Diversity, Equity, and Inclusion (DEI)....
Customer Experience Supervisor TJ Maxx - 3.6 Long Beach, CA Job Details Part-time $17.50 - $18.00 an hour 5 hours ago Benefits Paid parental leave Health savings account Paid holidays Disability...
Operational Excellence Oversee daily call center operations to ensure efficiency and effectiveness in resolving customer inquiries....
Customer Service Team Leader (Front End Support Manager)
- Los Angeles, CA
- 12 days ago
- Los Angeles, CA
- 12 days ago
Provides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Operational Excellence Oversee daily call center operations to ensure efficiency and effectiveness in resolving customer inquiries....
Call Center Manager Transdev is hiring for a Call Center Manager in San Jose, CA....
Job Purpose: Position is responsible for training and managing the Resort Experience Representatives, by planning, assigning, and directing work; rewarding, disciplining, and appraising team...
Position Overview: We are hiring a full-time Office Assistant / Call Center Manager to help oversee office operations, manage customer interactions, and coordinate appointment scheduling....
Contact Center Supervisor - Senior (Bilingual)
- Sacramento, CA
- 26 days ago
- Sacramento, CA
- 26 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Experienced Call Center Operations Supervisor
- San Fernando, CA
- 27 days ago
- San Fernando, CA
- 27 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment....
The Call Center Manager will work closely with other management staff to ensure HALO quality of standards....
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in California
Highest Education Level
Call Center Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Performance Management
- Team Leading
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Implementation
- Military Background
- Driving
- Investigation
- Typing
- Verbal Communication
- Employee Development
- Mentoring
- Collaboration
- Coaching
- Documentation
- Multitasking
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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