Call Center Manager Jobs in California
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
. + Medical Device or Healthcare experience preferred + Call Center Experience preferred *$ **60,100** - $ **121,600** salary plus bonus eligible + benefits....
Remote WorkCall Center Manager Transdev is hiring for a Call Center Manager in San Jose, CA....
At WelbeHealth, each participant of our program is guided by our interdisciplinary team (IDT) composed of clinical and non-clinical members who work cohesively to all-inclusive care to the most...
Remote WorkAre you looking for a new start with an awesome company? We are a well-established home improvement company and the sky's the limit for someone who is motivated by high commission opportunities....
Job Purpose: Position is responsible for training and managing the Resort Experience Representatives, by planning, assigning, and directing work; rewarding, disciplining, and appraising team...
Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support...
Position Overview: We are hiring a full-time Office Assistant / Call Center Manager to help oversee office operations, manage customer interactions, and coordinate appointment scheduling....
Contact Center Supervisor - Senior (Bilingual)
- Sacramento, CA
- 11 days ago
- Sacramento, CA
- 11 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Experienced Call Center Operations Supervisor
- San Fernando, CA
- 12 days ago
- San Fernando, CA
- 12 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment....
Three (3) to Five (5) years Call center experience required. Bilingual English/Spanish preferred. Ability to delegate to and empower staff effectively....
POSITION SUMMARY: The Call Center Manager plays a critical leadership role in ensuring the effective operation of the organization's centralized patient communication hub....
center experience in HVAC and/or Plumbing industry desired, but not mandatory Friendly, Enthusiastic and Engaging personality that blends well with a fast-paced, goal-driven environment Positive team-player...
Maintains consistent communication with the Call Center Manager on staffing updates and broader ECCO operations....
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in California
Highest Education Level
Call Center Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Escalation Management
- Service Standards
- Service Sales
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Performance Management
- Accounts Receivable
- Merchandising
- People Management
- Liaison
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- Military Background
- Implementation
- Customer Relationship Management
- Driving
- Investigation
- Verbal Communication
- Typing
- Mentoring
- Collaboration
- Coaching
- Documentation
- Employee Development
- Multitasking
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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