Call Center Manager Jobs in California

A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.

Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.

1-15 of 22 Jobs

Customer Experience Supervisor (Remote)

  • Fremont, CA
  • 1 day ago
  • Fremont, CA
  • 1 day ago

. + Medical Device or Healthcare experience preferred + Call Center Experience preferred *$ **60,100** - $ **121,600** salary plus bonus eligible + benefits....

Remote Work

Call Center Manager

  • San Jose, CA
  • 3 days ago
  • San Jose, CA
  • 3 days ago

Call Center Manager Transdev is hiring for a Call Center Manager in San Jose, CA....

Inbound Contact Center Supervisor

  • Los Angeles, CA
  • 5 days ago
  • Los Angeles, CA
  • 5 days ago

At WelbeHealth, each participant of our program is guided by our interdisciplinary team (IDT) composed of clinical and non-clinical members who work cohesively to all-inclusive care to the most...

Remote Work

Call Center Manager $50k base + commission and bonus

  • Tustin, CA
  • 6 days ago
  • Tustin, CA
  • 6 days ago

Are you looking for a new start with an awesome company? We are a well-established home improvement company and the sky's the limit for someone who is motivated by high commission opportunities....

Hotel Reservations Call Center Supervisor

  • El Cajon, CA
  • 7 days ago
  • El Cajon, CA
  • 7 days ago

Job Purpose: Position is responsible for training and managing the Resort Experience Representatives, by planning, assigning, and directing work; rewarding, disciplining, and appraising team...

Supervisor Call Center Operations

  • Santa Rosa, CA
  • 10 days ago
  • Santa Rosa, CA
  • 10 days ago

Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support...

Office Assistant / Call Center Manager

  • San Diego, CA
  • 11 days ago
  • San Diego, CA
  • 11 days ago

Position Overview: We are hiring a full-time Office Assistant / Call Center Manager to help oversee office operations, manage customer interactions, and coordinate appointment scheduling....

Contact Center Supervisor - Senior (Bilingual)

  • Sacramento, CA
  • 11 days ago
  • Sacramento, CA
  • 11 days ago

Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...

Contact Center Supervisor - Journeyman

  • Sacramento, CA
  • 11 days ago
  • Sacramento, CA
  • 11 days ago

Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...

Experienced Call Center Operations Supervisor

  • San Fernando, CA
  • 12 days ago
  • San Fernando, CA
  • 12 days ago

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Experienced Call Center Manager

  • San Fernando, CA
  • 12 days ago
  • San Fernando, CA
  • 12 days ago

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment....

Interim Call Center Supervisor

  • Los Angeles, CA
  • 16 days ago
  • Los Angeles, CA
  • 16 days ago

Three (3) to Five (5) years Call center experience required. Bilingual English/Spanish preferred. Ability to delegate to and empower staff effectively....

Call Center Manager

  • Sacramento, CA
  • 29 days ago
  • Sacramento, CA
  • 29 days ago

POSITION SUMMARY: The Call Center Manager plays a critical leadership role in ensuring the effective operation of the organization's centralized patient communication hub....

Call Center Manager

  • Pleasanton, CA
  • 30+ days ago
  • Pleasanton, CA
  • 30+ days ago

center experience in HVAC and/or Plumbing industry desired, but not mandatory Friendly, Enthusiastic and Engaging personality that blends well with a fast-paced, goal-driven environment Positive team-player...

Call Center Supervisor

  • Orange, CA
  • 45+ days ago
  • Orange, CA
  • 45+ days ago

Maintains consistent communication with the Call Center Manager on staffing updates and broader ECCO operations....

Demographic Data for California

Moving to California? Find some basic demographic data about California below.


Local
National
39,536,271
996,598

Call Center Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Salary for Call Center Manager Jobs in California

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Managers in California offer the following education background
Bachelor's Degree
37.7%
High School or GED
19.4%
Associate's Degree
14.5%
Master's Degree
12.6%
Vocational Degree or Certification
11.4%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in California
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Call Center Manager Related Career Advice Articles

live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »
How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »