Call Center Manager Jobs in California
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Call Center Operations Manager Home Services Appointment Setting
- Agoura Hills, CA
- 1 day ago
- Agoura Hills, CA
- 1 day ago
Call Center Operations Manager Home Services Appointment Setting Location: Agoura Hills, CA Schedule: Full-Time. Monday-Friday. Duties: 1....
In Person Full TimeSupervisor Call Center Operations - Administration
- Providence Health
- Mission Hills, CA
- 2 days ago
- Mission Hills, CA
- 2 days ago
Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support...
In PersonCall Center Supervisor What We Need Corpay is looking to hire a dedicated and experienced Call Center Supervisor for our Fleet Advisor team within the NA Fuel division. This position falls under...
HybridRetail Service Manager - St. Francis
- Exchange Bank
- Santa Rosa, CA
- 8 days ago
- Santa Rosa, CA
- 8 days ago
Communicate sales goals, execute sales promotions and marketing programs, and ensure branch goals are met or exceeded....
In PersonVerita El Segundo CA Call Center Team Lead Bilingual (ONSITE ROLE)
- Adecco USA, Inc.
- El Segundo, CA
- 11 days ago
- El Segundo, CA
- 11 days ago
center operation in El Segundo, CA....
In PersonCustomer Experience Supervisor-Onsite (Orange, CA)
- Alignment Health
- Orange, CA
- 12 days ago
- Orange, CA
- 12 days ago
monitoring, coaching, and documented feedback sessions focused on empathy, ownership, and resolution Holds monthly 1:1 performance meetings with direct reports and develops individualized documented...
In PersonVerita El Segundo CA Call Center Team Lead Bilingual
- Adecco USA, Inc.
- El Segundo, CA
- 18 days ago
- El Segundo, CA
- 18 days ago
center operation in El Segundo, CA....
In PersonCollaborate with internal departments such as Training, Quality Assurance, and Workforce Management to support efficient daily operations....
RemotePremium Customer Experience Supervisor
- Bill.com, Inc.
- San Jose, CA
- 26 days ago
- San Jose, CA
- 26 days ago
Management (WFM) applications (Calabrio) and Customer Relationship Management (CRM) systems (Salesforce) Ability to think and act strategically within a dynamic, fast-paced organization....
In Person- Family Health Centers of San Diego
- San Diego, CA
- 30+ days ago
- San Diego, CA
- 30+ days ago
For more than 55 years, Family Health Centers of San Diegos (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special...
In PersonCommunicate sales goals, execute sales promotions and marketing programs, and ensure branch goals are met or exceeded....
In PersonCustomer Experience Supervisor I - N County Fair Mall
- JC Penney
- Escondido, CA
- 30+ days ago
- Escondido, CA
- 30+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonCustomer Experience Supervisor I - Hemet Valley Mall
- JC Penney
- Hemet, CA
- 45+ days ago
- Hemet, CA
- 45+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonCustomer Experience Supervisor I - Southbay Pav @carson
- JC Penney
- Carson, CA
- 45+ days ago
- Carson, CA
- 45+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonMedical Call Center Supervisor
- Chapa-De Indian Health
- Auburn, CA
- 90+ days ago
- Auburn, CA
- 90+ days ago
Experience and Skills Qualifications: 3+ years of healthcare call center operations experience, including scheduling workflows, insurance verification, and patient access management. 3+ years of insurance...
In PersonDemographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in California
Highest Education Level
Call Center Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Service Sales
- Inbound
- Escalation Management
- Call Center Management
- Workforce Management
- New Hire Training
- Resolution
- Courteous
- Financial Services
- Point-of-Sale System
- Problem Resolution
- Merchandising
- Telecom
- Calendar Management
- Performance Management
- People Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Referrals
- Staffing
- Retail
- Decision Making
- Military Background
- Listening
- Events
- Driving
- Coaching
- Quality Assurance
- Mentoring
- Spanish
- Policy Development
- Reporting
- Critical Thinking
- Multitasking
- Collaboration
- Sales
- Microsoft Office
- Staff Supervision
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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