Call Center Manager Jobs in Santa Monica, CA
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Inbound Contact Center Supervisor
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
At WelbeHealth, each participant of our program is guided by our interdisciplinary team (IDT) composed of clinical and non-clinical members who work cohesively to all-inclusive care to the most...
Remote WorkExperienced Call Center Operations Supervisor
- San Fernando, CA (19 miles from Santa Monica, CA)
- 12 days ago
- San Fernando, CA (19 miles from Santa Monica, CA)
- 12 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Experienced Call Center Manager
- San Fernando, CA (19 miles from Santa Monica, CA)
- 12 days ago
- San Fernando, CA (19 miles from Santa Monica, CA)
- 12 days ago
We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment....
Interim Call Center Supervisor
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 16 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 16 days ago
Three (3) to Five (5) years Call center experience required. Bilingual English/Spanish preferred. Ability to delegate to and empower staff effectively....
- Simi Valley, CA (24 miles from Santa Monica, CA)
- 60+ days ago
- Simi Valley, CA (24 miles from Santa Monica, CA)
- 60+ days ago
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations....
Medicare Advantage - Contact Center Supervisor
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 60+ days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 60+ days ago
General Information Press space or enter keys to toggle section visibility Work Location : Los Angeles, USA Onsite or Remote Flexible Hybrid Work Schedule Monday-Friday 8:00am-8:00pm, including...
Proper Hospitality is seeking an experienced and dynamic Corporate Director of Call Center to lead and oversee the operations of our centralized call center, initially supporting two luxury...
Demographic Data for Santa Monica, CA
Moving to Santa Monica, CA? Find some basic demographic data about Santa Monica, CA below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Santa Monica, CA
Highest Education Level
Call Center Managers in Santa Monica, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Escalation Management
- Service Standards
- Service Sales
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Performance Management
- Accounts Receivable
- Merchandising
- Liaison
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- Military Background
- Implementation
- Customer Relationship Management
- Driving
- Investigation
- Verbal Communication
- Typing
- Mentoring
- Collaboration
- Coaching
- Documentation
- Employee Development
- Multitasking
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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