Customer Service Trainer Jobs in Mckinney, TX
A Customer Service Trainer plays a pivotal role in the customer service industry by providing training and development programs to customer service staff. Their primary responsibilities include developing customer service training programs, conducting workshops and simulations, and monitoring the performance of customer service staff. They ensure that the customer service team has all the necessary skills to effectively handle customer queries and complaints. They also play a significant role in enhancing the organization's customer service standards.
Important skills for a Customer Service Trainer include excellent communication and interpersonal skills, problem-solving abilities, and a deep understanding of the organization's offerings and customer service strategies. They should be certified in Training and Development or a similar field, and have a thorough knowledge of customer service software, databases, and CRM tools. Prior roles before becoming a Customer Service Trainer can include positions such as Customer Service Representative, Customer Service Supervisor and Customer Service Manager.
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample...
Remote WorkExperienced Call Center Trainer
- Addison, TX (20 miles from Mckinney, TX)
- 30+ days ago
- Addison, TX (20 miles from Mckinney, TX)
- 30+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for Mckinney, TX
Moving to Mckinney, TX? Find some basic demographic data about Mckinney, TX below.
Customer Service Trainer Online Courses and Training Opportunities
Salary for Customer Service Trainer Jobs in Mckinney, TX
Highest Education Level
Customer Service Trainers in Mckinney, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Trainer position
- Organizational Development
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Regulations
- Instructional Design
- Adult Education
- Claims Processing
- Drug Testing
- Learning Management System
- Compensation and Benefits
- eLearning
- Long-Term Disability
- Call Center Experience
- New Hire Training
- Claims
- Customer Satisfaction
- Onboarding
- Accounts Receivable
- Collections
- Telephone Skills
- Staffing
- Salesforce
- Implementation
- Auditing
- Driving
- Investigation
- Microsoft Outlook
- Quality Assurance
- Collaboration
- Public Speaking
- Coaching
- Bachelor's Degree
- Policy Development
- Microsoft PowerPoint
- Problem Solving
- Team Building
- Microsoft Excel
- Microsoft Word
- Teamwork
- Customer Service
- Scheduling
- Computer Skills
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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