Call Center Representative Jobs in Mckinney, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Plano, TX (11 miles from Mckinney, TX)
- 17 hours ago
- Plano, TX (11 miles from Mckinney, TX)
- 17 hours ago
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
- Plano, TX (11 miles from Mckinney, TX)
- 1 day ago
- Plano, TX (11 miles from Mckinney, TX)
- 1 day ago
Description Introduction Do you have the career opportunities as a(an) Call Center Agent you want with your current employer? We have an exciting opportunity for you to join Texas Back Institute...
AXS _Contact Center Representative I
- Frisco, TX (14 miles from Mckinney, TX)
- 2 days ago
- Frisco, TX (14 miles from Mckinney, TX)
- 2 days ago
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000...
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted...
Inbound Call Center Representative
- Plano, TX (11 miles from Mckinney, TX)
- 6 days ago
- Plano, TX (11 miles from Mckinney, TX)
- 6 days ago
Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry....
Customer Service & Client Relations Specialist
- Plano, TX (11 miles from Mckinney, TX)
- 8 days ago
- Plano, TX (11 miles from Mckinney, TX)
- 8 days ago
Customer Service & Client Relations Specialist LoveUrns LLC. - 4.3 Plano, TX Job Details Full-time From $40,000 a year 18 hours ago Benefits Health insurance Dental insurance Paid time off...
- Addison, TX (20 miles from Mckinney, TX)
- 17 days ago
- Addison, TX (20 miles from Mckinney, TX)
- 17 days ago
Job Description: Addison Group is currently hiring on behalf of our client for a Call Center Representative in Addison, TX....
- Richardson, TX (16 miles from Mckinney, TX)
- 45+ days ago
- Richardson, TX (16 miles from Mckinney, TX)
- 45+ days ago
Interface with clients, potential clients and donors phone calls, online chats, text messages and emails as well as perform basic data entry activities for Prestonwood Pregnancy Center ("PPC")....
- Addison, TX (20 miles from Mckinney, TX)
- 60+ days ago
- Addison, TX (20 miles from Mckinney, TX)
- 60+ days ago
The HOA Client Support Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Provide excellent client service to...
Call Center Customer Service Representative
- Addison, TX (20 miles from Mckinney, TX)
- 60+ days ago
- Addison, TX (20 miles from Mckinney, TX)
- 60+ days ago
LOCATION Dallas, TX JOB TYPE Full-Time & Part-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the...
- Addison, TX (20 miles from Mckinney, TX)
- 60+ days ago
- Addison, TX (20 miles from Mckinney, TX)
- 60+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Addison, TX (20 miles from Mckinney, TX)
- 60+ days ago
- Addison, TX (20 miles from Mckinney, TX)
- 60+ days ago
Join our team as a Call Center Representative....
Call Center Collections Representative
- Addison, TX (20 miles from Mckinney, TX)
- 60+ days ago
- Addison, TX (20 miles from Mckinney, TX)
- 60+ days ago
LOCATION Dallas, TX POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
Call Center Representative - In office - Dallas, TX.
- Farmers Branch, TX (24 miles from Mckinney, TX)
- 60+ days ago
- Farmers Branch, TX (24 miles from Mckinney, TX)
- 60+ days ago
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Call Center Representative...
- Addison, TX (20 miles from Mckinney, TX)
- 90+ days ago
- Addison, TX (20 miles from Mckinney, TX)
- 90+ days ago
Contact Center Representative PHP Agency Addison, TX About PHP Agency Founded in 2009, PHP Agency Inc. is a tech-enabled national field marketing organization (FMO) headquartered in Addison,...
Demographic Data for Mckinney, TX
Moving to Mckinney, TX? Find some basic demographic data about Mckinney, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Mckinney, TX
Highest Education Level
Call Center Representatives in Mckinney, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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