Call Center Representative Jobs in Mckinney, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Sales Support Specialist (call center)
- Plano, TX (16 miles from Mckinney, TX)
- 14 hours ago
- Plano, TX (16 miles from Mckinney, TX)
- 14 hours ago
Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...
Bilingual Customer Sales Support Specialist (call center)
- Plano, TX (16 miles from Mckinney, TX)
- 14 hours ago
- Plano, TX (16 miles from Mckinney, TX)
- 14 hours ago
Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...
Call Center Representative (Part-Time)
- Addison, TX (20 miles from Mckinney, TX)
- 4 days ago
- Addison, TX (20 miles from Mckinney, TX)
- 4 days ago
Were looking for enthusiastic and dependable individuals to join our team as Part-Time Call Center Representatives....
- Addison, TX (20 miles from Mckinney, TX)
- 10 days ago
- Addison, TX (20 miles from Mckinney, TX)
- 10 days ago
The HOA Client Support Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Provide excellent client service to...
Primary Location: 2200 W. University Drive, McKinney, Texas, 75071 We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties...
Primary Location: 2200 W. University Drive, McKinney, Texas, 75071 We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties...
- The Colony, TX (19 miles from Mckinney, TX)
- 12 days ago
- The Colony, TX (19 miles from Mckinney, TX)
- 12 days ago
In addition to that, Call Center Representatives take part in our monthly raffles with high-end prizes!...
Inbound/Outbound Call Center Specialist
- Addison, TX (20 miles from Mckinney, TX)
- 13 days ago
- Addison, TX (20 miles from Mckinney, TX)
- 13 days ago
Call Center Representative PHP Agency Addison, TX About PHP Agency Founded in 2009, PHP Agency Inc. is a tech-enabled national field marketing organization (FMO) headquartered in Addison, Texas....
Call Center Customer Service Representative - Sales (Hybrid)
- Richardson, TX (16 miles from Mckinney, TX)
- 20 days ago
- Richardson, TX (16 miles from Mckinney, TX)
- 20 days ago
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit...
Call Center Associate - Dallas, Tx.
- Farmers Branch, TX (24 miles from Mckinney, TX)
- 22 days ago
- Farmers Branch, TX (24 miles from Mckinney, TX)
- 22 days ago
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow...
Centralized Sales Representative (call center)
- Plano, TX (16 miles from Mckinney, TX)
- 25 days ago
- Plano, TX (16 miles from Mckinney, TX)
- 25 days ago
Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...
Call Center Customer Service Representative
- Addison, TX (20 miles from Mckinney, TX)
- 27 days ago
- Addison, TX (20 miles from Mckinney, TX)
- 27 days ago
LOCATION Dallas, TX JOB TYPE Full-Time & Part-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the...
- Addison, TX (20 miles from Mckinney, TX)
- 27 days ago
- Addison, TX (20 miles from Mckinney, TX)
- 27 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Addison, TX (20 miles from Mckinney, TX)
- 27 days ago
- Addison, TX (20 miles from Mckinney, TX)
- 27 days ago
Join our team as a Call Center Representative....
Call Center Collections Representative
- Addison, TX (20 miles from Mckinney, TX)
- 27 days ago
- Addison, TX (20 miles from Mckinney, TX)
- 27 days ago
LOCATION Dallas, TX POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
Demographic Data for Mckinney, TX
Moving to Mckinney, TX? Find some basic demographic data about Mckinney, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Mckinney, TX
Highest Education Level
Call Center Representatives in Mckinney, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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