Customer Service Trainer Jobs in Addison, TX
A Customer Service Trainer plays a pivotal role in the customer service industry by providing training and development programs to customer service staff. Their primary responsibilities include developing customer service training programs, conducting workshops and simulations, and monitoring the performance of customer service staff. They ensure that the customer service team has all the necessary skills to effectively handle customer queries and complaints. They also play a significant role in enhancing the organization's customer service standards.
Important skills for a Customer Service Trainer include excellent communication and interpersonal skills, problem-solving abilities, and a deep understanding of the organization's offerings and customer service strategies. They should be certified in Training and Development or a similar field, and have a thorough knowledge of customer service software, databases, and CRM tools. Prior roles before becoming a Customer Service Trainer can include positions such as Customer Service Representative, Customer Service Supervisor and Customer Service Manager.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries....
In PersonCall Center Trainer (Full Time) - Plano Ops
- PROSPERITY BANK
- Plano, TX (9 miles from Addison, TX)
- 90+ days ago
- Plano, TX (9 miles from Addison, TX)
- 90+ days ago
Ensures that the Customer Service Center maintains an acceptable if not exceptional service level using call monitoring as well as statistical data....
In Person Full TimeDemographic Data for Addison, TX
Moving to Addison, TX? Find some basic demographic data about Addison, TX below.
Customer Service Trainer Online Courses and Training Opportunities
Salary for Customer Service Trainer Jobs in Addison, TX
Highest Education Level
Customer Service Trainers in Addison, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Trainer position
- Organizational Development
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Instructional Design
- Adult Education
- Claims Processing
- Drug Testing
- Learning Management System
- Learning and Development
- Compensation and Benefits
- eLearning
- Short-Term Disability
- Call Monitoring
- Call Center Experience
- Service Standards
- New Hire Training
- Financial Services
- Claims
- Complaint Resolution
- Telecom
- Customer Satisfaction
- Onboarding
- Accounts Receivable
- Staffing
- Collections
- Retail
- Background Checks
- Written Communication
- Investigation
- Driving
- Telephone Skills
- Coaching
- Quality Assurance
- Interpersonal Skills
- Employee Development
- Punctual
- Team Building
- Collaboration
- Microsoft PowerPoint
- Microsoft Office
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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