Customer Service Representative Jobs in West Virginia

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 144 Jobs

Packaged Gases Customer Service Representative - FRANKLIN

  • Franklin, WV
  • 11 hours ago
  • Franklin, WV
  • 11 hours ago

JOB SUMMARY Manages sales campaigns with the intent of either schedulingappointments for sales to improve sales productivity or by gaining business viadirect quote/follow up. Assesses customer...

Customer Service Associate - Temporary

  • Harrisville, WV
  • 11 hours ago
  • Harrisville, WV
  • 11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

CLUB Customer Service Outfitter - Full-Time

  • Charleston, WV
  • 21 hours ago
  • Charleston, WV
  • 21 hours ago

POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...

Customer Service Rep(01352) - Lincoln & Mineral Streets

  • Keyser, WV
  • 1 day ago
  • Keyser, WV
  • 1 day ago

Company Description Job Description ABOUT THE JOB Are you a lively, happy, self-motivated person? Are you looking for a job with energy and flexibility? Whether you are looking for your first job,...

Customer Service Rep(01342) - 344 Church St S

  • Ripley, WV
  • 1 day ago
  • Ripley, WV
  • 1 day ago

Company Description Job Description body Customer Service Representative: The following general description applies to all Customer Service Representatives.please read the information listed below....

Customer Service Rep(01341) 205 Creel Street

  • Saint Marys, WV
  • 1 day ago
  • Saint Marys, WV
  • 1 day ago

Company Description Job Description body Customer Service Representative: The following general description applies to all Customer Service Representatives.please read the information listed below....

Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST

  • Charleston, WV
  • 2 days ago
  • Charleston, WV
  • 2 days ago

center experience or equivalent experience in dealing with customers + Suggestive sales experience + Bilingual - must be fluent in Spanish (interpret/document) Required Competencies: + Basic use of...

Customer Service Associate

  • Westover, WV
  • 2 days ago
  • Westover, WV
  • 2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

  • Hacker Valley, WV
  • 2 days ago
  • Hacker Valley, WV
  • 2 days ago

center - Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality - Demonstrated ability to work as a team member Amazon...

Remote Work

Customer Service Specialist

  • WV
  • 2 days ago
  • WV
  • 2 days ago

Remote Customer Service Specialist WEX, Inc. life insurance, paid time off, tuition reimbursement United States, West Virginia Jun 11, 2025 About the Team/Role The Customer Service Specialist...

Customer Service Representatives

  • Parkersburg, WV
  • 2 days ago
  • Parkersburg, WV
  • 2 days ago

Customer Service Representatives Job Employer Name: Zeeba SolutionsSpiderID: 13816368 Location: Parkersburg, West VirginiaDate Posted: 8/16/2024 Wage:Category: Customer Service/Technical Support Job...

Remote Work

Customer Service Representative - Elm Grove

  • Wheeling, WV
  • 2 days ago
  • Wheeling, WV
  • 2 days ago

The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures....

Wireless Customer Service Representative - Paid Training Provided

  • Bluefield, WV
  • 2 days ago
  • Bluefield, WV
  • 2 days ago

Job Duties and Responsibilities Customer Service Representative: $17.50/hr starting pay with opportunity to increase pay to $19.25/hr within 60 days. No experience required....

Customer Service Representative - Dunbar

  • Dunbar, WV
  • 2 days ago
  • Dunbar, WV
  • 2 days ago

City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives....

Customer Service Representative

  • Gassaway, WV
  • 2 days ago
  • Gassaway, WV
  • 2 days ago

City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives....

Demographic Data for West Virginia

Moving to West Virginia? Find some basic demographic data about West Virginia below.


Local
National
1,793,392
34,659

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in West Virginia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in West Virginia offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in West Virginia
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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