Customer Service Representative

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Job Overview

As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.

Your day-to-day will involve:

Answering a high volume of incoming phone calls

Determine member needs and provide appropriate solutions

Use multiple computer programs simultaneously on multiple screens while on the phone

Use problem solving and critical thinking skills to resolve concerns

Schedule

• Full-time, 40 hours per week
• Flexible availability required, including evenings, weekends, and holidays
• Overtime may be available during peak periods

Work Environment

• Private, distraction free workspace (not a shared/common area of the home)
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours

Some things we consider critical for this role:

Healthcare and/or insurance industry experience is preferred

Commitment to customer experience and providing the right support for our members

Passion for learning- we will train you!

Time management and organizational management skills

Strong analytical abilities and problem-solving skills to resolve issues

Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities

Great computer navigation skills

Ability to work independently and as part of a team

Ability to multi-task handling customer concerns and navigate through resources simultaneously

Excellent written and verbal communication skills

Must haves for the job

18 Years of age or older

High School Diploma or equivalent

2+ Years customer service experience