Call Center Representative Jobs in West Virginia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
Call Center Representative - Paid Training Provided
- Bluefield, WV
- 5 days ago
- Bluefield, WV
- 5 days ago
knowledge of our wireless products, accessories and pricing plans Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call...
Wireless Call Center Representative - Paid Training
- Bluefield, WV
- 18 days ago
- Bluefield, WV
- 18 days ago
knowledge of our wireless products, accessories and pricing plans Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call...
Call Center Representative Compensation: Competitive hourly wage (based on experience) Job Summary: A well-established local company is hiring Call Center Representatives to manage inbound calls and...
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
Demographic Data for West Virginia
Moving to West Virginia? Find some basic demographic data about West Virginia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in West Virginia
Highest Education Level
Call Center Representatives in West Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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