Customer Service Representative Jobs in Washington

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 648 Jobs
AMY LOH INS & FIN SVCS INC

Customer Service

I am currently seeking a Mandarin Speaking full time employees for my insurance and financial services office in Bellevue, WA. Benefits: Hiring bonus Commission and Bonus based on performance...

Sr. Product Manager - Tech, Amazon Customer Service

  • Seattle, WA
  • 25 days ago
  • Seattle, WA
  • 25 days ago

The Amazon Stores Customer Service (CS) Concessions Product and Tech team builds, maintains, and scales products and services that enable customers, CS Associates (CSAs), and Amazon employees to...

Sr. Product Manager - Technical, Amazon Customer Service

  • Seattle, WA
  • 30+ days ago
  • Seattle, WA
  • 30+ days ago

The Amazon Customer Service (CS) Worldwide Defect Elimination (WWDE) organization drives Amazon by providing excellent customer experiences by remediating issues in real-time, reducing defective...

Membership Engagement II (Customer Service Representative)

  • Kent, WA
  • 2 hours ago
  • Kent, WA
  • 2 hours ago

Overview Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and...

Customer Service Representative - Patient Reigstration

  • Pasco, WA
  • 2 hours ago
  • Pasco, WA
  • 2 hours ago

As our **Customer Service Representative**, youll work to help our patients check into the hospital....

Client Service Specialist - 30 hours

  • Gig Harbor, WA
  • 3 hours ago
  • Gig Harbor, WA
  • 3 hours ago

Client Service Specialist - 30 hours Retail Banking Group Gig Harbor, Washington **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship...

Client Service Specialist

  • Kent, WA
  • 3 hours ago
  • Kent, WA
  • 3 hours ago

Client Service Specialist Retail Banking Group Kent, Washington **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship banking and...

Estimator/Customer Advocate

  • Bellevue, WA
  • 10 hours ago
  • Bellevue, WA
  • 10 hours ago

A high-end automotive collision repair shop with state-of-the-art computers and equipment is looking for the best qualified full-time Estimator/Customer Advocate to join our team. Our shop has...

Customer Service Agents - $20.17 + $1,000 Sign-on bonus

  • Seattle, WA
  • 10 hours ago
  • Seattle, WA
  • 10 hours ago

Were seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, youll be a vital part of our team, acting as a Key Company Promoter and the...

Retail Loss Prevention Customer Service Associate II

  • Covington, WA
  • 11 hours ago
  • Covington, WA
  • 11 hours ago

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Service Specialist

  • Tacoma, WA
  • 11 hours ago
  • Tacoma, WA
  • 11 hours ago

POSITION PROFILE (Job Summary) This role is responsible for managing customer relationships and delivering exceptional customer service. Key responsibilities include monitoring and addressing...

Pharmacy Customer Service Associate

  • Yakima, WA
  • 11 hours ago
  • Yakima, WA
  • 11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Specialist 2 - Student Records (2 positions)

  • Pasco, WA
  • 14 hours ago
  • Pasco, WA
  • 14 hours ago

Columbia Basin College ("CBC" or the "College") seeks a Customer Service Specialist 2 (the "Specialist") to provide provide high quality customer service and support to prospective, current, and...

Customer Service Specialist - Now Hiring

  • Kent, WA
  • 14 hours ago
  • Kent, WA
  • 14 hours ago

Ready to deliver world-class customer service experiences? Doing so has never been a higher organizational priority nor, for that matter, have companies ever found it so hard to find people with...

Customer Service Representative

  • Kent, WA
  • 14 hours ago
  • Kent, WA
  • 14 hours ago

We are looking for a Customer Service Representative to join our team and play a key role in ensuring smooth and efficient delivery operations....

Demographic Data for Washington

Moving to Washington? Find some basic demographic data about Washington below.


Local
National
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197,951

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Washington

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Washington offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Washington
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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