Customer Service Representative Jobs in Washington
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- AMY LOH INS & FIN SVCS INC
- Bellevue, WA
- 11 days ago
- AMY LOH INS & FIN SVCS INC
- Bellevue, WA
- 11 days ago
I am currently seeking a Mandarin Speaking full time employees for my insurance and financial services office in Bellevue, WA. Benefits: Hiring bonus Commission and Bonus based on performance...
The Amazon Stores Customer Service (CS) Concessions Product and Tech team builds, maintains, and scales products and services that enable customers, CS Associates (CSAs), and Amazon employees to...
Sr. Product Manager - Technical, Amazon Customer Service
- Seattle, WA
- 30+ days ago
- Seattle, WA
- 30+ days ago
The Amazon Customer Service (CS) Worldwide Defect Elimination (WWDE) organization drives Amazon by providing excellent customer experiences by remediating issues in real-time, reducing defective...
Membership Engagement II (Customer Service Representative)
- Kent, WA
- 2 hours ago
- Kent, WA
- 2 hours ago
Overview Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and...
As our **Customer Service Representative**, youll work to help our patients check into the hospital....
Client Service Specialist - 30 hours Retail Banking Group Gig Harbor, Washington **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship...
Client Service Specialist Retail Banking Group Kent, Washington **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship banking and...
A high-end automotive collision repair shop with state-of-the-art computers and equipment is looking for the best qualified full-time Estimator/Customer Advocate to join our team. Our shop has...
Customer Service Agents - $20.17 + $1,000 Sign-on bonus
- Seattle, WA
- 10 hours ago
- Seattle, WA
- 10 hours ago
Were seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, youll be a vital part of our team, acting as a Key Company Promoter and the...
Retail Loss Prevention Customer Service Associate II
- Covington, WA
- 11 hours ago
- Covington, WA
- 11 hours ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
POSITION PROFILE (Job Summary) This role is responsible for managing customer relationships and delivering exceptional customer service. Key responsibilities include monitoring and addressing...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Specialist 2 - Student Records (2 positions)
- Pasco, WA
- 14 hours ago
- Pasco, WA
- 14 hours ago
Columbia Basin College ("CBC" or the "College") seeks a Customer Service Specialist 2 (the "Specialist") to provide provide high quality customer service and support to prospective, current, and...
Ready to deliver world-class customer service experiences? Doing so has never been a higher organizational priority nor, for that matter, have companies ever found it so hard to find people with...
We are looking for a Customer Service Representative to join our team and play a key role in ensuring smooth and efficient delivery operations....
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
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Salary for Customer Service Representative Jobs in Washington
Highest Education Level
Customer Service Representatives in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Willingness To Learn
- Customer Support
- Courteous
- Baking
- Sales Leadership
- Order Processing
- Point-of-Sale System
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Scanning
- Energetic
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Filing
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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