Call Center Representative Jobs in Washington

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 31 Jobs

Bilingual Call Center Agent I - PER DIEM

  • Wenatchee, WA
  • 8 hours ago
  • Wenatchee, WA
  • 8 hours ago

Come join our Team! We invite you to come grow with our dynamic healthcare organization providing medical, dental and behavioral health services for Chelan and Douglas counties! We offer a...

Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

  • Spokane, WA
  • 9 hours ago
  • Spokane, WA
  • 9 hours ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

Client Support Specialist - PACT

  • Vancouver, WA
  • 22 hours ago
  • Vancouver, WA
  • 22 hours ago

POSITION TITLE: Client Support Specialist DEPARTMENT: HHS - Behavioral Health REPORTS TO: Administrative Supervisor FLSA STATUS: Non-Exempt, fulltime WAGE RANGE: $29.05 - $33.40 per hour Open...

Client Support Specialist - Outpatient Counseling and Psychiatric Services

  • Vancouver, WA
  • 22 hours ago
  • Vancouver, WA
  • 22 hours ago

POSITION TITLE: Client Support Specialist - Outpatient Counseling and Psychiatric Services DEPARTMENT: HHS - Behavioral Health REPORTS TO: Administrative Supervisor FLSA STATUS: Non-Exempt WAGE...

Client Support Specialist Housing Services

  • Vancouver, WA
  • 22 hours ago
  • Vancouver, WA
  • 22 hours ago

POSITION TITLE: Client Support Specialist Housing Services DEPARTMENT: HHS - Behavioral Health Housing Services LOCATION: Vancouver, WA REPORTS TO: Administrative Supervisor FLSA STATUS:...

Call Center Agent

  • Pasco, WA
  • 1 day ago
  • Pasco, WA
  • 1 day ago

Call Center Agent P.E.A.C.H. Teams Pasco, WA, US 2 days ago Quick Job type Full-time Part-time Quick Job description APPLY TODAY AND JOIN OUR TEAM! Job Description - Call Center Agent - Part Time...

Remote Call Center Representative

  • Olympia, WA
  • 3 days ago
  • Olympia, WA
  • 3 days ago

Remote Call Center Representative Our call center associates are members of a supportive team....

Remote Work

Full Time Call Center Representative

  • Seattle, WA
  • 3 days ago
  • Seattle, WA
  • 3 days ago

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence...

Contact Center Representative 2 - Uw Med Contact Center

  • Seattle, WA
  • 4 days ago
  • Seattle, WA
  • 4 days ago

UW Medicine Contact Center has an outstanding opportunity for a Fixed Duration Contact Center Representative 2. WORK SCHEDULE 40 hours per week 5 Days per week Day Shift Hybrid/Remote option...

Call Center Agent

  • Roy, WA
  • 8 days ago
  • Roy, WA
  • 8 days ago

Call Center Agent Call Center Call Center Representative Contact Center Contact Center Agent Contact Center Representative Member Service Representative Member Service Member Service Agent Phone Representative...

Intake Call Center Representative

  • Seattle, WA
  • 9 days ago
  • Seattle, WA
  • 9 days ago

As an Intake Call Center Representative, you'll be an essential part of our administrative support team....

Business Development & Client Relations Specialist

  • Spokane, WA
  • 11 days ago
  • Spokane, WA
  • 11 days ago

Replies within 24 hours Benefits: 401(k) 401(k) matching Company car Competitive salary Dental insurance Health insurance Paid time off Vision insurance ServiceMaster Building Services is growing,...

Healthcare Call Center Representative

  • Seattle, WA
  • 15 days ago
  • Seattle, WA
  • 15 days ago

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients....

Client Relations Specialist

  • Everett, WA
  • 17 days ago
  • Everett, WA
  • 17 days ago

Client Relations Specialist ASG National Everett, WA, US 15 hours ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...

Remote Work

Contact Center Representative

  • WA
  • 19 days ago
  • WA
  • 19 days ago

Contact Center Representative Contact Center Representative JOB TITLE: CONTACT CENTER REPRESENTATIVE Department: Contact Center FLSA Status: Non-exempt Seattle Credit Union is proud to be...

Demographic Data for Washington

Moving to Washington? Find some basic demographic data about Washington below.


Local
National
7,705,271
197,951

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Washington

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Washington offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Washington
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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