Call Center Representative Jobs in Washington
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call center experience preferred. Previous financial institution experience preferred. Previous Symitar experience preferred. Basic math, spelling, reading, and letter writing principles....
Healthcare Call Center Representative
- Spokane Valley, WA
- 13 hours ago
- Spokane Valley, WA
- 13 hours ago
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients....
POSITION TITLE: Client Support Specialist DEPARTMENT: HHS Behavioral Health LOCATION: Tukwila, WA REPORTS TO: Administrative Supervisor FLSA STATUS: Non-Exempt; Full-Time WAGE RANGE: $29.05 -...
The role of the Call Center Specialist is to provide support to customers and distributors who contact us regarding our clients products. This position on the front lines in resolving customer...
Call center experience preferred. Previous financial institution experience preferred. Previous Symitar experience preferred. Basic math, spelling, reading, and letter writing principles....
Join a team! We are a global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes. We develop, manufacture and market a range of...
Company: Kelly Services Location: Bothell, WA Career Level: Associate Industries: Recruitment Agency, Staffing, Job Board Description Join a team! We are a global diversified pharmaceutical...
Patient Service Specialist - Call Center Scheduling
- Vancouver, WA
- 15 days ago
- Vancouver, WA
- 15 days ago
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE....
Senior Contact Center Representative - Business Banking Support
- Olympia, WA
- 18 days ago
- Olympia, WA
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkMortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
NEW SEASON - NEW CALL CENTER CAREER Call Center Representative (Fundraising for Charities) $18 - $20!!!!!!! HIRING NOW - Love what you do and the team you do it with!...
Call Center Specialist Sea Mar Community Health Centers - Seattle, WA Posted: 4/6/2025 - Expires: 6/5/2025 Job ID: 287672980 Apply Now I have already applied Save Job Print Email Share Job...
Client Relations Specialist (Bilingual) - Ballard Food Bank
- Seattle, WA
- 24 days ago
- Seattle, WA
- 24 days ago
Client Relations Specialist (Bilingual) - Ballard Food Bank (Job) Location: Seattle, WA Full-time Position Closing Date: open until filled Salary Range: $68,000.00 - $72,000.00 Posted: April 4,...
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Call Center Representative Job Details Level Entry Job Location Corporate Office Lynnwood - Lynnwood, WA Position Type Full Time Education Level High School Diploma or equivalent....
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Washington
Highest Education Level
Call Center Representatives in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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