Call Center Representative Jobs in Washington
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Replies within 24 hours Benefits: 401(k) 401(k) matching Company car Competitive salary Dental insurance Health insurance Paid time off Vision insurance ServiceMaster Building Services is growing,...
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients....
Client Relations Specialist ASG National Everett, WA, US 15 hours ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...
Remote WorkContact Center Representative Contact Center Representative JOB TITLE: CONTACT CENTER REPRESENTATIVE Department: Contact Center FLSA Status: Non-exempt Seattle Credit Union is proud to be...
Call Center Representative (Fundraising for Charities) $18 - $20!!!!!!! HIRING NOW - Love what you do and the team you do it with!...
ABC Imaging is currently seeking a Client Relations Specialist to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an...
A local Credit Union based out of Washington is interested in hiring Bilingual Customer Service Representative to their team onsite in Richland, WA. These positions are long term opportunities...
Join a team! We are a global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes. We develop, manufacture and market a range of...
Responsibilities JOB SUMMARY This job represents VMFH during initial phone contact by referring hospitals and providers with information and other hospital operations' support. The Transfer Center...
Lead Call Center Representative Everett, WA Req ID: 366456 Job Category: Customer Service Schedule: Full time Work Location: Everett Medical Ctr Colby-Everett Shift: Variable About Providence Regional...
Part-time call center Customer Service Representative to schedule transportation services for individuals with disabilities. **JOB DUTIES:** May include but not limited to the following: - Taking...
Lead Call Center Representative Providence St....
Answer all incoming calls to the hospital's main telephone number, physician's answering service and in house operator calls. Provide reception and customer service to visitors. Manage all...
Patient Service Specialist - Call Center Scheduling
- Vancouver, WA
- 21 days ago
- Vancouver, WA
- 21 days ago
Vancouver Clinic is looking for a full-time Patient Service Specialist who provides excellent customer service over the telephone in a Call Center environment. You will perform initial triage of...
Call Center Representative (363121) Schedule: FTE 0.4, Evening This position is responsible for handling incoming, outgoing and inter-office calls in a timely and efficient manner, while simultaneously...
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Washington
Highest Education Level
Call Center Representatives in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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