Call Center Representative Jobs in Washington
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative 2 - Uw Med Contact Center
- Seattle, WA
- 10 hours ago
- Seattle, WA
- 10 hours ago
UW Medicine Contact Center has an outstanding opportunity for a Contact Center Representative 2. WORK SCHEDULE Full-Time (40 hours per week) - 100% FTE Hybrid/Remote option DEPARTMENT DESCRIPTION...
Call Center Representative Sound Credit Union - Lynnwood, WA Posted: 3/24/2025 - Expires: 6/22/2025 Job ID: 286986744 Apply Now I have already applied Save Job Print Email Share Job Description Job...
Now Hiring: Customer Care Associate Full-Time Remote Position Pay: $2,700/Week + Performance Bonuses & Full Benefits We are looking for a **Customer Care Associate** to provide top-tier customer...
Remote WorkContact Center Representative 1 (NE H Ni Seiu 925 Contact Center)
- Bothell, WA
- 2 days ago
- Bothell, WA
- 2 days ago
Contact Center Representative 1 (NE H NI SEIU 925 Contact Center) Req #:243813 Department:UW MEDICINE CONTACT CENTER Posting Date:03/18/2025 Closing Info:Open Until Filled Salary:$3,861 - $5,521...
Remote WorkJoin the ICHS Team! Discover how you can make an impact on people, communities and creating greater health equity. International Community Health Services (ICHS) is a nationally-recognized...
Position: Experienced Call Center Representative Location: Federal Way, WA Salary: Competitive Pay + Benefits Job Type: Full-Time Are you a seasoned Call Center Representative with excellent customer...
About Qualstar: We're a growing, financially strong not-for-profit organization, proudly serving 70,000 members through their labor union associations. Headquartered in Bothell, WA, with 130...
Come join our Team! We invite you to come grow with our dynamic healthcare organization providing medical, dental and behavioral health services for Chelan and Douglas counties! We offer a...
Contact Center Representative 1 (NE H Ni Seiu 925 Contact Center)
- Seattle, WA
- 7 days ago
- Seattle, WA
- 7 days ago
Do you want a career where you can make a real impact on people's lives? Do you have a passion for helping others in times of need? Would you like to work from the comforts of your own home? Would...
Remote WorkDescription Compensation: Hourly, non-exempt New hires can expect to be placed on our starting wage scale of $22.12 to $26.01 per hour Based on performance, there is room to grow on our full wage...
The team is interested in Candidates with Customer Service, Sales, and Call Center experience!...
Hotel Call Center Representative (Hotel Reservations)
- Airway Heights, WA
- 21 days ago
- Airway Heights, WA
- 21 days ago
POSITION SUMMARY Responsible for answering phones, making reservations, and providing property or similar information in a courteous manner, directing individuals to the correct...
Client Support Specialist (Overnight) Seattle, WASpecialized And Integrated Services King County - King County Permanent Housing /Full-Time /On-Site Why work with YWCA Seattle King Snohomish? YWCA...
Contact Center Representative, Consolidated Deposit Operations (Hybrid - Federal
- Federal Way, WA
- 25 days ago
- Federal Way, WA
- 25 days ago
Salary Range:$20.14 - $28.17(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date:January 9,...
Consumer Services Specialist (Call Center- start date of 4/7)
- Olympia, WA
- 25 days ago
- Olympia, WA
- 25 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Olympia , Washington We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Washington
Highest Education Level
Call Center Representatives in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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