Call Center Representative Jobs in Washington
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Description Compensation: Hourly, non-exempt The standard wage range for this role is $22.12 to $26.01 per hour It may be possible to earn more over time up to $29.86 per hour Work Schedule: Full...
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkAs an Intake Call Center Representative, you'll be an essential part of our administrative support team....
Call Center Representative - Patient Dining Services (0.6 FTE/Days)
- Bellevue, WA
- 1 day ago
- Bellevue, WA
- 1 day ago
Welcome to a medical center where you're the center of attention. Pay range: - Hourly $19.05 - $28.58 Why join Overlake? We're proud to offer benefits that support you in every stage of your...
Contact Center Specialist (Call Center) 3.3 3.3 out of 5 stars 200 Ne Park Plaza Dr, Vancouver, WA 98684 Hybrid work $20.25 - $23.25 an hour - Full-time Columbia Credit Union 56 reviews $20.25 -...
Remote WorkCall Center Representative Seattle, WA Req ID: 382961 Job Category: Customer Service Schedule: Part time Work Location: Swedish First Hill 801 Broadway-Seattle Shift: Night Who We Are Benefits Join...
This position is responsible for handling incoming, outgoing and inter-office calls in a timely and efficient manner, while simultaneously responding to all hospital emergency codes. Identify and...
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients....
Sunrise Services, INC. is seeking an Urgent Call Center Professional for our Supported Living Program! The Urgent Call Center (UCC) operates outside of regular business hours and takes calls from...
Contact Center Representative 3 Uw Med Contact Center
- Bothell, WA
- 10 days ago
- Bothell, WA
- 10 days ago
CONTACT CENTER REPRESENTATIVE 3 UW MED CONTACT CENTER Req #:248492 Department:UW MEDICINE CONTACT CENTER Job Location:Remote/Hybrid Job Location Detail:UW MEDICINE CONTACT CENTER Posting...
Remote WorkTarget Start Date : 9/2 Direct Placement - NO CONTRACT The Customer Care Representative provides support for new and existing claims, promotes preferred provider programs, and ensures high-quality...
Join the ICHS Team! Discover how you can make an impact on people, communities and creating greater health equity. International Community Health Services (ICHS) is a nationally-recognized...
Contact Center Representative I or II - Shelton, WA Join OURCU: Empowering Members, Strengthening Communities At OURCU, we're proud to serve our communities with heart, integrity, and purpose....
We are looking for Call Center Representative to join our clinics!...
Assists customers with new and existing claims Promotes participation of our client's preferred provider programs and services when applicable Provides telephone coverage in accordance with...
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Washington
Highest Education Level
Call Center Representatives in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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