Call Center Representative Jobs in Washington
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Come join our Team! We invite you to come grow with our dynamic healthcare organization providing medical, dental and behavioral health services for Chelan and Douglas counties! We offer a...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Spokane, WA
- 9 hours ago
- Spokane, WA
- 9 hours ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkPOSITION TITLE: Client Support Specialist DEPARTMENT: HHS - Behavioral Health REPORTS TO: Administrative Supervisor FLSA STATUS: Non-Exempt, fulltime WAGE RANGE: $29.05 - $33.40 per hour Open...
Client Support Specialist - Outpatient Counseling and Psychiatric Services
- Vancouver, WA
- 22 hours ago
- Vancouver, WA
- 22 hours ago
POSITION TITLE: Client Support Specialist - Outpatient Counseling and Psychiatric Services DEPARTMENT: HHS - Behavioral Health REPORTS TO: Administrative Supervisor FLSA STATUS: Non-Exempt WAGE...
POSITION TITLE: Client Support Specialist Housing Services DEPARTMENT: HHS - Behavioral Health Housing Services LOCATION: Vancouver, WA REPORTS TO: Administrative Supervisor FLSA STATUS:...
Call Center Agent P.E.A.C.H. Teams Pasco, WA, US 2 days ago Quick Job type Full-time Part-time Quick Job description APPLY TODAY AND JOIN OUR TEAM! Job Description - Call Center Agent - Part Time...
Remote Call Center Representative Our call center associates are members of a supportive team....
Remote WorkAt Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence...
Contact Center Representative 2 - Uw Med Contact Center
- Seattle, WA
- 4 days ago
- Seattle, WA
- 4 days ago
UW Medicine Contact Center has an outstanding opportunity for a Fixed Duration Contact Center Representative 2. WORK SCHEDULE 40 hours per week 5 Days per week Day Shift Hybrid/Remote option...
Call Center Agent Call Center Call Center Representative Contact Center Contact Center Agent Contact Center Representative Member Service Representative Member Service Member Service Agent Phone Representative...
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
Replies within 24 hours Benefits: 401(k) 401(k) matching Company car Competitive salary Dental insurance Health insurance Paid time off Vision insurance ServiceMaster Building Services is growing,...
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients....
Client Relations Specialist ASG National Everett, WA, US 15 hours ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...
Remote WorkContact Center Representative Contact Center Representative JOB TITLE: CONTACT CENTER REPRESENTATIVE Department: Contact Center FLSA Status: Non-exempt Seattle Credit Union is proud to be...
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Washington
Highest Education Level
Call Center Representatives in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Account Management
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Team Building
- Policy Development
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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