Customer Service Representative

Job Summary

We are seeking a friendly and detail-oriented Customer Service Representative for a contract/temporary opportunity in Seattle, WA. This role is ideal for a customer-focused professional with 1 to 2 years of experience in customer service, call center support, administrative support, retail, or a related environment.

As a Customer Service Representative, you will be the first point of contact for customers, helping answer questions, resolve concerns, process requests, and create a positive service experience. This position offers paid training, competitive compensation, and the opportunity to build valuable experience in the medical devices and supplies industry.

The work environment is supportive, team-oriented, and focused on helping employees succeed. Candidates who enjoy problem-solving, communicating with people, staying organized, and contributing to a positive customer experience will be well positioned for success in this role.

Key Responsibilities

- Respond to customer inquiries by phone, email, chat, and/or in person in a professional and timely manner.
- Provide accurate information regarding products, services, orders, account details, and company policies.
- Resolve customer concerns, complaints, returns, exchanges, and order-related issues while maintaining a positive customer experience.
- Process orders, account updates, documentation, and customer records with accuracy and attention to detail.
- Escalate complex customer issues to the appropriate internal teams when needed.
- Meet established productivity, quality, service, and customer satisfaction goals.

Compensation and Benefits

- Pay range: $20 to $25 per hour.
- Contract/temporary opportunity.
- Benefits package.
- Paid training.
- Growth and advancement opportunities.
- Supportive team environment.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additional Skills

Required Qualifications and Skills

- Handle customer service inquiries in a call center or customer support environment.
- Process orders, returns, exchanges, and account updates accurately.
- Maintain customer records and documentation while protecting confidential information.
- Collaborate with internal teams to support customer needs and resolve service issues.

- 1 to 2 years of customer service, call center, administrative, retail, or related experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving, conflict-resolution, and customer care abilities.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Proficiency with Microsoft Office and basic computer applications.
- Strong attention to detail and ability to follow company procedures.
- Ability to work independently and as part of a team.

Preferred Qualifications

- Experience using CRM systems or customer service software.
- Experience handling high-volume customer interactions.
- Bilingual skills are a plus.