Customer Service Representative Jobs in Federal Way, WA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Solution & Claims Associate
- Nestlé USA
- Seattle, WA (21 miles from Federal Way, WA)
- moments ago
- Nestlé USA
- Seattle, WA (21 miles from Federal Way, WA)
- moments ago
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio...
In Person
- AMY LOH INS AND FINANCIAL SERVICES INC
- Bellevue, WA (22 miles from Federal Way, WA)
- 6 days ago
- AMY LOH INS AND FINANCIAL SERVICES INC
- Bellevue, WA (22 miles from Federal Way, WA)
- 6 days ago
As our Customer Service Representative, you will be at the forefront of turning opportunities into meaningful customer relationships....
In Person
Customer Service Representative
- AMY LOH INS AND FINANCIAL SERVICES INC
- Bellevue, WA (22 miles from Federal Way, WA)
- 6 days ago
- AMY LOH INS AND FINANCIAL SERVICES INC
- Bellevue, WA (22 miles from Federal Way, WA)
- 6 days ago
As our Customer Service Representative, you will be at the forefront of turning opportunities into meaningful customer relationships....
In Person
Lead Client Service Representative ( Veterinary Experience Required )
- Bellevue Veterinary Emergency & Specialty
- Bellevue, WA (22 miles from Federal Way, WA)
- 14 days ago
- Bellevue Veterinary Emergency & Specialty
- Bellevue, WA (22 miles from Federal Way, WA)
- 14 days ago
CUSTOMER SERVICE REPRESENTATIVE (CSR) LEAD Department: Hospital| Reports to: Hospital Administrator | Non-Exempt | POSITION SUMMARY: The Customer Service Representative Lead (CSR) actively recruits...
In PersonCustomer Service Specialist 1 #7623
- Recology
- Seattle, WA (21 miles from Federal Way, WA)
- 2 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 2 hours ago
The Role of Customer Service Specialist This position is located at our South Seattle Office - free parking! Under close supervision, provides efficient and courteous customer service by telephone...
In PersonCustomer Service Representative
- AppleOne
- Seattle, WA (21 miles from Federal Way, WA)
- 7 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 7 hours ago
Job Summary We are seeking a friendly and detail-oriented Customer Service Representative for a contract/temporary opportunity in Seattle, WA....
In PersonVendor Manager, Amazon Customer Service
- Amazon Stores
- Seattle, WA (21 miles from Federal Way, WA)
- 16 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 16 hours ago
Do you like to help shape the future of customer support? Earths Most Customer Centric Company is seeking an exceptionally talented individual to join our Amazon Customer Service (CS) team within...
In PersonSr. Product Manager, Amazon Customer Service
- Amazon
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
Join the Amazon Customer Service (CS) team redefining what world-class customer service. looks like for one of Amazon's fastest-growing delivery segments Hub Delivery and Rural Super Rural. As a...
In PersonSenior Vendor Manager, Amazon Customer Service
- Amazon
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
Do you like to help shape the future of customer support? Earths Most Customer Centric Company is seeking an exceptionally talented individual to join our Amazon Customer Service (CS) team within...
In PersonPrincipal Product Manager - Tech, Amazon Customer Service
- Amazon
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
This role is responsible for customer experiences with major scope and strategic importance. It operates in contexts where the problem, opportunity, and strategy may not yet be defined. The role...
In PersonSenior Software Engineer, Amazon Customer Service
- Amazon
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
Do you want to solve real customer problems through innovative technology? Do you enjoy working on scalable services in a collaborative team environment? Do you want to see your code directly...
In PersonSr. Software Development Engineer, Amazon Customer Service
- Amazon
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Amazon Customer Service (CS) team is an essential part of that mission. CS is one of the largest customer...
In PersonSr. Manager, Product Manager- Technical , Amazon Customer Service
- Amazon
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 17 hours ago
This role is responsible for customer experiences with major scope and strategic importance. It operates in contexts where the problem, opportunity, and strategy may not yet be defined. It...
In Person- Sherwin-Williams
- Tacoma, WA (9 miles from Federal Way, WA)
- 1 day ago
- Tacoma, WA (9 miles from Federal Way, WA)
- 1 day ago
The individual selected for this role will be expected to work at the Fircrest Store: Store #708556, located at: 4806 CENTER ST TACOMA WA 98409. This is a Full-Time Role with Pay Starting at...
In PersonCustomer Service Representative
- Common Spirit Health
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
Job Summary and Responsibilities As our Customer Service Representative, you will directly assist our customers with their inquiries and concerns so they can resolve issues quickly, feel valued, and...
In PersonDemographic Data for Federal Way, WA
Moving to Federal Way, WA? Find some basic demographic data about Federal Way, WA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Federal Way, WA
Highest Education Level
Customer Service Representatives in Federal Way, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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