Customer Service Representative Jobs in Federal Way, WA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- AMY LOH INS & FIN SVCS INC
- Bellevue, WA (22 miles from Federal Way, WA)
- 10 days ago
- AMY LOH INS & FIN SVCS INC
- Bellevue, WA (22 miles from Federal Way, WA)
- 10 days ago
I am currently seeking a Mandarin Speaking full time employees for my insurance and financial services office in Bellevue, WA. Benefits: Hiring bonus Commission and Bonus based on performance...
Prinicipal Program Manager, Amazon Customer Service
- Seattle, WA (21 miles from Federal Way, WA)
- 24 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 24 days ago
We are seeking an experienced Principal Program Manager to join the Worldwide Defect Elimination (WWDE) team within the larger Stores Customer Service (CS) organization. The role will focus on...
Salesperson - Customer Service Advisor
- Fife, WA (6 miles from Federal Way, WA)
- 9 days ago
- Fife, WA (6 miles from Federal Way, WA)
- 9 days ago
PAPE MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION - TACOMA, WA SALESPERSON - CUSTOMER SERVICE ADVISOR: Are you a people person? Do you love building long-lasting relationships? Are you...
- Edgewood, WA (7 miles from Federal Way, WA)
- 2 hours ago
- Edgewood, WA (7 miles from Federal Way, WA)
- 2 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Seattle, WA (21 miles from Federal Way, WA)
- 6 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 6 hours ago
Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or...
Event Staff - Customer Service
- Spanaway, WA (18 miles from Federal Way, WA)
- 6 hours ago
- Spanaway, WA (18 miles from Federal Way, WA)
- 6 hours ago
Overview Kick off your exciting career in Event Security with Allied Universal Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums,...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Sumner, WA (7 miles from Federal Way, WA)
- 10 hours ago
- Sumner, WA (7 miles from Federal Way, WA)
- 10 hours ago
Client Service Specialist Retail Banking Group Sumner, Washington Description About Us: At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering...
- Seattle, WA (21 miles from Federal Way, WA)
- 11 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 11 hours ago
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM!...
Customer Service Representative - FS
- Bellevue, WA (21 miles from Federal Way, WA)
- 11 hours ago
- Bellevue, WA (21 miles from Federal Way, WA)
- 11 hours ago
Customer Service Representative - FS Job Description Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America....
Customer Service Associate - Temporary
- Burien, WA (14 miles from Federal Way, WA)
- 13 hours ago
- Burien, WA (14 miles from Federal Way, WA)
- 13 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Job Details Level: Entry Job Location: Auburn 30 - Auburn, WA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Category: Customer Service Customer Service Representative...
Customer Service Agent Part Time
- Seattle, WA (21 miles from Federal Way, WA)
- 15 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 15 hours ago
American Airlines is seeking Part Time Customer Service Agent at the Seattle-Tacoma International Airport. The terms and conditions of this position are covered by the CWA-IBT Collective...
Member Service Representative III - JBLM Main Branch
- Tacoma, WA (9 miles from Federal Way, WA)
- 15 hours ago
- Tacoma, WA (9 miles from Federal Way, WA)
- 15 hours ago
Are you ready to jump on a thrilling journey that combines your passion for finance with your impeccable people skills? Do you have the charisma to build lasting relationships while helping others...
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
Compensation range: $20.76 to $22 The Style Guide is responsible for delivering exceptional customer experiences while contributing to the showroom's overall sales goals. As a brand ambassador,...
Demographic Data for Federal Way, WA
Moving to Federal Way, WA? Find some basic demographic data about Federal Way, WA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Federal Way, WA
Highest Education Level
Customer Service Representatives in Federal Way, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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