Customer Service Representative Jobs in Federal Way, WA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- AMY LOH INS & FIN SVCS INC
- Bellevue, WA (22 miles from Federal Way, WA)
- 10 days ago
- AMY LOH INS & FIN SVCS INC
- Bellevue, WA (22 miles from Federal Way, WA)
- 10 days ago
I am currently seeking a Mandarin AND Cantonese speaking part-time employees for my insurance and financial services office in Bellevue, WA. Benefits: Hiring bonus Commission and Bonus based on...
Customer Service Representative - FT
- Seattle, WA (21 miles from Federal Way, WA)
- 45+ days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 45+ days ago
$20.37/hour Monthly Commission Opportunity Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling...
Customer Service Representative
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
- Seattle, WA (21 miles from Federal Way, WA)
- 1 day ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkCustomer Service Representative
- Gig Harbor, WA (21 miles from Federal Way, WA)
- moments ago
- Gig Harbor, WA (21 miles from Federal Way, WA)
- moments ago
We are currently hiring for a Customer Service Representative opportunity at our Gig Harbor, WA location. This opportunity comes with a salary range of $18 to $22 an hour based on experience....
- Sumner, WA (7 miles from Federal Way, WA)
- 1 hour ago
- Sumner, WA (7 miles from Federal Way, WA)
- 1 hour ago
Description About Us: At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting...
Customer Service Associate - Temporary
- Maple Valley, WA (13 miles from Federal Way, WA)
- 2 hours ago
- Maple Valley, WA (13 miles from Federal Way, WA)
- 2 hours ago
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
- Tukwila, WA (16 miles from Federal Way, WA)
- 2 hours ago
- Tukwila, WA (16 miles from Federal Way, WA)
- 2 hours ago
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our...
- Kent, WA (4 miles from Federal Way, WA)
- 2 hours ago
- Kent, WA (4 miles from Federal Way, WA)
- 2 hours ago
Customer Service representative| Tukwila WA** **Pay:** $ 18.00/hr....
Federal Account Liaison- Vaccines
- Seattle, WA (21 miles from Federal Way, WA)
- 2 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 2 hours ago
Federal Account Liaison- Vaccines **Location** : Us Remote/Field **About the Job** This role serves as a liaison between home office-based departments (Internal Sales, Medical Affairs, Marketing,...
Remote Work- Seattle, WA (21 miles from Federal Way, WA)
- 2 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 2 hours ago
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
Client Service Specialist - Float
- Lakewood, WA (11 miles from Federal Way, WA)
- 2 hours ago
- Lakewood, WA (11 miles from Federal Way, WA)
- 2 hours ago
Client Service Specialist - Float Retail Banking Group Lakewood, Washington **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship...
Customer Service Representative
- Fife, WA (6 miles from Federal Way, WA)
- 15 hours ago
- Fife, WA (6 miles from Federal Way, WA)
- 15 hours ago
Murrey's Disposal, a Waste Connections company, is looking for a Customer Service Representative to join the team in Fife, WA! The schedule will be Monday through Friday from 8 a.m. to 5 p.m....
Receptionist / Customer Service Representative
- Seattle, WA (21 miles from Federal Way, WA)
- 18 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 18 hours ago
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service....
Warehouse Worker / Customer Service
- Seattle, WA (21 miles from Federal Way, WA)
- 18 hours ago
- Seattle, WA (21 miles from Federal Way, WA)
- 18 hours ago
Would you like to join a team where you can make a difference and have fun doing it? Join Florida Tile! For over sixty years, Florida Tile has consistently taken the lead as an innovator by...
Customer Service Representative - Lewis East
- Joint Base Lewis McChord, WA (22 miles from Federal Way, WA)
- 23 hours ago
- Joint Base Lewis McChord, WA (22 miles from Federal Way, WA)
- 23 hours ago
Responsibilities: A Day in the Life of a Customer Service Representative: As a Customer Service Representative, you will be r esponsible for providing customer service to all prospective and current...
Demographic Data for Federal Way, WA
Moving to Federal Way, WA? Find some basic demographic data about Federal Way, WA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Federal Way, WA
Highest Education Level
Customer Service Representatives in Federal Way, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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