Customer Service Representative Jobs in Sterling, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Tech II (IT Support Technician)
- System One
- Washington, DC (22 miles from Sterling, VA)
- 1 hour ago
- Washington, DC (22 miles from Sterling, VA)
- 1 hour ago
Customer Service Tech II (IT Support Technician) Location: Washington, DC | Onsite Compensation: $28.54 Security Clearance: Ability to obtain and maintain SEC Public Trust Responsibilities Provide...
In PersonCustomer Service Tech II (IT Support Tech)
- System One
- Washington, DC (22 miles from Sterling, VA)
- 3 hours ago
- Washington, DC (22 miles from Sterling, VA)
- 3 hours ago
Customer Service Tech II (IT Support Technician) Location: Washington, DC | Onsite Compensation: $28.54 Security Clearance: Ability to obtain and maintain SEC Public Trust Responsibilities Provide...
In Person- Caliber Collision
- Arlington, VA (19 miles from Sterling, VA)
- 10 hours ago
- Arlington, VA (19 miles from Sterling, VA)
- 10 hours ago
Service Center Arlington RX JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to...
In PersonManager, Claims Intake Customer Service
- Genworth Financial
- Washington, DC (22 miles from Sterling, VA)
- 11 hours ago
- Washington, DC (22 miles from Sterling, VA)
- 11 hours ago
The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs)....
RemoteCustomer Service Representative - Best Friends Pet Hotel
- Best Friends Pet Care
- Gaithersburg, MD (16 miles from Sterling, VA)
- 11 hours ago
- Gaithersburg, MD (16 miles from Sterling, VA)
- 11 hours ago
Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service....
In PersonCustomer Service Representative
- U-Haul
- Takoma Park, MD (22 miles from Sterling, VA)
- 1 day ago
- Takoma Park, MD (22 miles from Sterling, VA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In Person- VCA Animal Hospitals
- Washington, DC (22 miles from Sterling, VA)
- 1 day ago
- Washington, DC (22 miles from Sterling, VA)
- 1 day ago
Client Service Representative Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need?...
In PersonSeasonal Customer Service Representative - Montgomery Mall
- Nordstrom
- Bethesda, MD (17 miles from Sterling, VA)
- 1 day ago
- Bethesda, MD (17 miles from Sterling, VA)
- 1 day ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
In Person Temporary- Wawa, Inc.
- Gaithersburg, MD (16 miles from Sterling, VA)
- 1 day ago
- Gaithersburg, MD (16 miles from Sterling, VA)
- 1 day ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonCustomer Service & Sales Floor Support - Fair Lakes Promenade Rack
- Nordstrom Inc.
- Fairfax, VA (8 miles from Sterling, VA)
- 1 day ago
- Fairfax, VA (8 miles from Sterling, VA)
- 1 day ago
Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a...
In PersonLicensed Realtor / Front Desk / Customer Service / Bi-Lingual
- Rockville, MD (14 miles from Sterling, VA)
- 2 days ago
- Rockville, MD (14 miles from Sterling, VA)
- 2 days ago
Ideally I'm looking for a licensed real estate agent who has office experience, answering phones, and good CUSTOMER SERVICE - to me that means someone who is good on the phone, is upbeat and happy...
In PersonCustomer Support Representative
- Vector Security
- Gainesville, VA (17 miles from Sterling, VA)
- 2 days ago
- Gainesville, VA (17 miles from Sterling, VA)
- 2 days ago
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Support...
In Person- Kastle Systems
- Falls Church, VA (17 miles from Sterling, VA)
- 2 days ago
- Falls Church, VA (17 miles from Sterling, VA)
- 2 days ago
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in...
Remote- Serenity Mental Health Centers
- Arlington, VA (19 miles from Sterling, VA)
- 2 days ago
- Arlington, VA (19 miles from Sterling, VA)
- 2 days ago
Customer Care Specialist Employment Type : Full-Time Compensation: $25$30/hr + quarterly performance based bonuses. At Serenity, we believe purposeful work comes from helping people move forward....
In PersonBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Bethesda, MD (17 miles from Sterling, VA)
- 2 days ago
- Bethesda, MD (17 miles from Sterling, VA)
- 2 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In PersonDemographic Data for Sterling, VA
Moving to Sterling, VA? Find some basic demographic data about Sterling, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Sterling, VA
Highest Education Level
Customer Service Representatives in Sterling, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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