Customer Service Representative Jobs in Roanoke, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
Anticipated End Date: 2025-05-07 Position Title: Customer Care Representative I Job Description: Customer Care Representative I Location: Virtual Hours: Monday - Friday, an 8-hour shift between...
Customer Service Registrar PRN
- Salem, VA (9 miles from Roanoke, VA)
- 1 day ago
- Salem, VA (9 miles from Roanoke, VA)
- 1 day ago
Description Schedule: PRN (As Needed) | Must Be Available To Cover Varying Shifts Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Customer...
As a member of the Customized Supply Solutions team, works directly with customers, vendors and Company personnel to provide products and services that meet and exceed customer requirements and...
Join Our Team as a Cashier - Be the Face of Excellent Customer Service!
- Bedford, VA (23 miles from Roanoke, VA)
- 5 days ago
- Bedford, VA (23 miles from Roanoke, VA)
- 5 days ago
All Heas Energy, LLC Jobs Join Our Team as a Cashier - Be the Face of Excellent Customer Service! - Full Time Heas Energy, LLC - Bedford, VA Posted on 04/23/25 (Ref: VAoQgQ2uQx) As a cashier,...
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $14.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 6 days ago
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 6 days ago
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you...
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
- Salem, VA (9 miles from Roanoke, VA)
- 7 days ago
- Salem, VA (9 miles from Roanoke, VA)
- 7 days ago
As a Customer Service Representative in Last Mile at RXO, you will ensure that we deliver on our promise of outstanding service....
Customer Service Technician (Part-Time) - Roanoke CSC Multi-Hire
- Roanoke, VA
- 7 days ago
- Roanoke, VA
- 7 days ago
Title: Customer Service Technician (Part-Time) - Roanoke CSC Multi-Hire State Role Title: Admin and Office Spec III Hiring Range: $19.72 (Hourly/Wage) Pay Band: Agency: Department of Motor...
Sales & Customer Service Associate- Nights and Weekends
- Roanoke, VA
- 7 days ago
- Roanoke, VA
- 7 days ago
Overview Where Better Careers Begin! Massage Envy Roanoke 2037 Colonial Ave SW Roanoke, Va 24015 Job Description: We are looking for a friendly, organized, and customer-focused Front Desk Sales...
Customer Service Registrar Nights
- Salem, VA (9 miles from Roanoke, VA)
- 9 days ago
- Salem, VA (9 miles from Roanoke, VA)
- 9 days ago
Description Schedule: Sunday - Wednesday 9pm-7:30am Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an...
Job Description Vinton Veterinary Hospital, a growing Veterinary Hospital Practice is seeking an energetic, reliable and friendly full-time or part-time Customer Services Representative....
Associate Customer Service Representative Bilingual Spanish
- Roanoke, VA
- 9 days ago
- Roanoke, VA
- 9 days ago
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations....
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations....
Demographic Data for Roanoke, VA
Moving to Roanoke, VA? Find some basic demographic data about Roanoke, VA below.
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Salary for Customer Service Representative Jobs in Roanoke, VA
Highest Education Level
Customer Service Representatives in Roanoke, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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