Customer Service Representative Jobs in Roanoke, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Hardy, VA (9 miles from Roanoke, VA)
- moments ago
- Hardy, VA (9 miles from Roanoke, VA)
- moments ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Bilingual Customer Service Specialist (Spanish)
- Hardy, VA (9 miles from Roanoke, VA)
- 15 hours ago
- Hardy, VA (9 miles from Roanoke, VA)
- 15 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
DMV Customer Service Generalist Bedford 01771
- Bedford, VA (23 miles from Roanoke, VA)
- 2 days ago
- Bedford, VA (23 miles from Roanoke, VA)
- 2 days ago
Title: DMV Customer Service Generalist Bedford 01771 State Role Title: Admin and Office Spec III Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary to...
Responsive recruiter Benefits: Bonus based on performance Health insurance Paid time off Competitive salary General Purpose: Responsible for proper installation of delivered merchandise....
Title: DMV Customer Service Generalist Roanoke 01905 State Role Title: Admin and Office Spec III Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary to...
Customer Service Advocate - National Remote Requisition Number: 1043718 Job Category: Customer Services Primary Location: Roanoke, VA, US (Remote considered) At UnitedHealthcare, we're simplifying...
Remote WorkMarshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a...
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 10 days ago
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 10 days ago
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states...
Crew Member: Customer Service / Cashier
- Salem, VA (9 miles from Roanoke, VA)
- 10 days ago
- Salem, VA (9 miles from Roanoke, VA)
- 10 days ago
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 10 days ago
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 10 days ago
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you...
Customer Service Representative
- Salem, VA (9 miles from Roanoke, VA)
- 10 days ago
- Salem, VA (9 miles from Roanoke, VA)
- 10 days ago
Randstad in partnership with The Hanover Insurance Group are actively seeking multiple Rating Specialists to join their Commercial Lines Service Operations team on a temp to hire basis. The...
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations....
Customer Service Representatives Job Employer Name: Zeeba SolutionsSpiderID: 13816365 Location: Roanoke, VirginiaDate Posted: 8/16/2024 Wage:Category: Customer Service/Technical Support Job Code: Job...
Remote WorkSr. Consumer Loan Specialist - Sales Customer Service
- Roanoke, VA
- 22 days ago
- Roanoke, VA
- 22 days ago
Overview & Responsibilities Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!...
Demographic Data for Roanoke, VA
Moving to Roanoke, VA? Find some basic demographic data about Roanoke, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Roanoke, VA
Highest Education Level
Customer Service Representatives in Roanoke, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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