Customer Service Representative Jobs in Roanoke, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Food Lion
- Vinton, VA (8 miles from Roanoke, VA)
- 11 hours ago
- Vinton, VA (8 miles from Roanoke, VA)
- 11 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 505269 Address: USA-VA-Vinton-1952 Washington Ave. Store Code: Store 00137 Front End (7206677) Food Lion has been providing an easy,...
In Person Part TimeCustomer Service Technician (Part-Time) - Roanoke CSC 02636
- State of Virginia
- Roanoke, VA
- 2 days ago
- Roanoke, VA
- 2 days ago
Title: Customer Service Technician (Part-Time) - Roanoke CSC 02636 State Role Title: Office and Administrative Support Occupations Hiring Range: $19.72. Prior relevant DMV work experience may...
In Person Part Time- Taco Bell
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 4 days ago
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 4 days ago
The } is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? Free...
In PersonThe } is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? Free...
In PersonCustomer Service Representative - PT
- Avis Budget Group
- Roanoke, VA
- 5 days ago
- Roanoke, VA
- 5 days ago
$14.50/hourMonthly Commission OpportunityShift Premium may Apply Were hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experienceno matter where...
In PersonCustomer Service Representative
- Shentel
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 5 days ago
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 5 days ago
Shentel is hiring a Customer Service Representative (CSR) to join our call center team to support our growing business....
In Person- Food Lion
- Bedford, VA (23 miles from Roanoke, VA)
- 11 days ago
- Bedford, VA (23 miles from Roanoke, VA)
- 11 days ago
Search for more jobs FT Customer Service Leader Posting Date: 11/18/2025 Bedford, VA APPLY NOW Category/Area of Expertise: Retail Operations Job Requisition: 210964 Address: USA-VA-Bedford-1515...
In PersonCustomer Service Associate - Earn Commissions Job
- Zips Car Wash
- Roanoke, VA
- 11 days ago
- Roanoke, VA
- 11 days ago
Apply Now Why You'll Love This Job Do you love interacting with people and making someone's day better? Are you enthusiastic about helping others and looking for a customer service job where your...
In PersonCustomer Service Representative
- Vinton Veterinary Hospital
- Vinton, VA (8 miles from Roanoke, VA)
- 12 days ago
- Vinton, VA (8 miles from Roanoke, VA)
- 12 days ago
Vinton Veterinary Hospital, a growing Veterinary Hospital Practice is seeking an energetic, reliable and friendly Customer Services Representative....
In PersonCustomer Service / Cashier Team Member (Front of House) Full-Time & Part-Time Available Starting at $14/hr for Full-Time Availability Looking for a job that works around your life, helps you grow,...
In PersonCustomer Service Associate Earn Commissions Job Roanoke, VA
- Talentcare
- Roanoke, VA
- 13 days ago
- Roanoke, VA
- 13 days ago
Apply Now Why Youll Love This Job Do you love interacting with people and making someones day better? Are you enthusiastic about helping others and looking for a customer service job where your...
In PersonCustomer Service/Inventory Clerk
- Randstad
- Bedford, VA (23 miles from Roanoke, VA)
- 13 days ago
- Bedford, VA (23 miles from Roanoke, VA)
- 13 days ago
service representative: Contact customers via email and phone....
In PersonCustomer Service Rep, Last Mile
- RXO Inc.
- Salem, VA (9 miles from Roanoke, VA)
- 13 days ago
- Salem, VA (9 miles from Roanoke, VA)
- 13 days ago
As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service....
In PersonCustomer Service Agent, Cross Functional (Part-Time)
- Piedmont Airlines
- Roanoke, VA
- 14 days ago
- Roanoke, VA
- 14 days ago
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
In Person Part TimeCustomer Service - Return Agent - Roanoke Airport
- National Car Alamo
- Roanoke, VA
- 20 days ago
- Roanoke, VA
- 20 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
In PersonDemographic Data for Roanoke, VA
Moving to Roanoke, VA? Find some basic demographic data about Roanoke, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Roanoke, VA
Highest Education Level
Customer Service Representatives in Roanoke, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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