Customer Service Representative Jobs in Falls Church, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service - Self Storage Manager
- Public Storage
- Bethesda, MD (8 miles from Falls Church, VA)
- 5 hours ago
- Bethesda, MD (8 miles from Falls Church, VA)
- 5 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $18.15 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Service Engineer VACO (VA ESOM)
- IT Concepts, Inc.
- Washington, DC (6 miles from Falls Church, VA)
- 5 hours ago
- Washington, DC (6 miles from Falls Church, VA)
- 5 hours ago
Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing...
In PersonCustomer Service Tech II (IT Support Technician)
- System One
- Washington, DC (6 miles from Falls Church, VA)
- 6 hours ago
- Washington, DC (6 miles from Falls Church, VA)
- 6 hours ago
Customer Service Tech II (IT Support Technician) Location: Washington, DC | Onsite Compensation: $28.54 Security Clearance: Ability to obtain and maintain SEC Public Trust Responsibilities Provide...
In PersonCustomer Service Tech II (IT Support Tech)
- System One
- Washington, DC (6 miles from Falls Church, VA)
- 9 hours ago
- Washington, DC (6 miles from Falls Church, VA)
- 9 hours ago
Customer Service Tech II (IT Support Technician) Location: Washington, DC | Onsite Compensation: $28.54 Security Clearance: Ability to obtain and maintain SEC Public Trust Responsibilities Provide...
In Person- Caliber Collision
- Arlington, VA (3 miles from Falls Church, VA)
- 16 hours ago
- Arlington, VA (3 miles from Falls Church, VA)
- 16 hours ago
Service Center Arlington RX JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to...
In PersonManager, Claims Intake Customer Service
- Genworth Financial
- Washington, DC (6 miles from Falls Church, VA)
- 17 hours ago
- Washington, DC (6 miles from Falls Church, VA)
- 17 hours ago
The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs)....
RemoteCustomer Service Representative - Best Friends Pet Hotel
- Best Friends Pet Care
- Gaithersburg, MD (18 miles from Falls Church, VA)
- 17 hours ago
- Gaithersburg, MD (18 miles from Falls Church, VA)
- 17 hours ago
Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service....
In Person- Saia
- Laurel, MD (21 miles from Falls Church, VA)
- 1 day ago
- Laurel, MD (21 miles from Falls Church, VA)
- 1 day ago
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In PersonCustomer Service Representative
- U-Haul
- Takoma Park, MD (11 miles from Falls Church, VA)
- 1 day ago
- Takoma Park, MD (11 miles from Falls Church, VA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In Person- VCA Animal Hospitals
- Washington, DC (6 miles from Falls Church, VA)
- 1 day ago
- Washington, DC (6 miles from Falls Church, VA)
- 1 day ago
Client Service Representative Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need?...
In PersonSeasonal Customer Service Representative - Montgomery Mall
- Nordstrom
- Bethesda, MD (8 miles from Falls Church, VA)
- 1 day ago
- Bethesda, MD (8 miles from Falls Church, VA)
- 1 day ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
In Person Temporary- Randstad
- Fulton, MD (23 miles from Falls Church, VA)
- 1 day ago
- Fulton, MD (23 miles from Falls Church, VA)
- 1 day ago
Must have minimum 2 years of Customer Service experience or previous Call Center experience; Healthcare preferred. Great opportunity to get your foot in the door at our prestigious client!...
Remote- Wawa, Inc.
- Gaithersburg, MD (18 miles from Falls Church, VA)
- 1 day ago
- Gaithersburg, MD (18 miles from Falls Church, VA)
- 1 day ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonCustomer Service & Sales Floor Support - Fair Lakes Promenade Rack
- Nordstrom Inc.
- Fairfax, VA (16 miles from Falls Church, VA)
- 2 days ago
- Fairfax, VA (16 miles from Falls Church, VA)
- 2 days ago
Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a...
In PersonLicensed Realtor / Front Desk / Customer Service / Bi-Lingual
- Rockville, MD (15 miles from Falls Church, VA)
- 2 days ago
- Rockville, MD (15 miles from Falls Church, VA)
- 2 days ago
Ideally I'm looking for a licensed real estate agent who has office experience, answering phones, and good CUSTOMER SERVICE - to me that means someone who is good on the phone, is upbeat and happy...
In PersonDemographic Data for Falls Church, VA
Moving to Falls Church, VA? Find some basic demographic data about Falls Church, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Falls Church, VA
Highest Education Level
Customer Service Representatives in Falls Church, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »