Customer Service Representative Jobs in Austin, TX
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Restaurant Customer Service Team Member
- Lakeway, TX (16 miles from Austin, TX)
- moments ago
- Lakeway, TX (16 miles from Austin, TX)
- moments ago
Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
Amazon's Andon Cord team is looking for an experienced Senior Product Manager to lead initiatives across marketplaces to improve the customer experience. The role is highly collaborative and...
Senior Business Intelligence Engineer, Amazon Customer Service
- Austin, TX
- 10 hours ago
- Austin, TX
- 10 hours ago
As a Senior Business Intelligence Engineer (BIE) on the Defect Elimination Analytics team, you will play a critical role in shaping the future of customer satisfaction by leveraging data to...
Call center experience preferred....
Remote WorkAccounts Receivable Customer Relations Specialist** **Pay Rate:** $21.43 per hour **About Apple GBS - Order to Cash:** Join Apple's Global Business Services (GBS) Order to Cash team as an Accounts...
JOB TITLE: Customer Service Test Center Administrator REPORTS TO: Customer Service Test Center Manager DEPARTMENT: Test Center LOCATION: Austin, TX TEST CENTER ADDRESS: 2801 S. H-I35 Frontage Rd....
Who we are: Farm Credit Bank of Texas is a $38.9 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding...
Kyle Service - Customer Service Assistant - Part-Time
- Kyle, TX (16 miles from Austin, TX)
- 1 day ago
- Kyle, TX (16 miles from Austin, TX)
- 1 day ago
Responsibilities Start your H-E-B Career here! We need energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you...
Leander 02 (Ronald Reagan Blvd) Service - Customer Service Assistant - Part-Time
- Leander, TX (23 miles from Austin, TX)
- 1 day ago
- Leander, TX (23 miles from Austin, TX)
- 1 day ago
Responsibilities Start your H-E-B Career here! We need energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you...
Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with...
Remote WorkPharmacy Customer Service Associate
- Lakeway, TX (16 miles from Austin, TX)
- 1 day ago
- Lakeway, TX (16 miles from Austin, TX)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Sales Associate / Customer Service
- Round Rock, TX (22 miles from Austin, TX)
- 1 day ago
- Round Rock, TX (22 miles from Austin, TX)
- 1 day ago
Overview If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Elements Massage is a...
Overview Customer Care Specialist Position Summary: The Customer Care Specialist (CCS) is the primary point of contact for customers that have existing loans with New American Funding. The...
Remote Work- Round Rock, TX (22 miles from Austin, TX)
- 1 day ago
- Round Rock, TX (22 miles from Austin, TX)
- 1 day ago
Company DescriptionWorldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide...
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
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Salary for Customer Service Representative Jobs in Austin, TX
Highest Education Level
Customer Service Representatives in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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