Call Center Representative Jobs in Austin, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Location: This position will be working remotely on Mondays, Wednesdays, and Fridays and will be working in person at our Headquarters location in North Austin on Tuesdays and Thursdays. Schedule:...
Remote Bilingual Call Center Representative Spanish-English
- Austin, TX
- 7 days ago
- Austin, TX
- 7 days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkCall center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkPreferred Qualifications: 60 hours of college credit preferred 5 years of high volume call center experience or 5 years of insurance industry experience preferred....
Preferred Qualifications: 60 hours of college credit preferred 5 years of high volume call center experience or 5 years of insurance industry experience preferred....
Become an Inbound Call Center Associate for Closets by Design! * Do friends say you are great on the phone? * Do you love helping people? * Does an intimate team environment appeal to you? If you...
Senior Contact Center Representative - Business Banking Support
- Austin, TX
- 18 days ago
- Austin, TX
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkMortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Home " Houston Call Center Representatives Amazing Exteriors of Houston Call Center Representatives About Us Since 1989, Amazing Exteriors has been an industry leading Texas-based home improvement company...
Bilingual Medical Call Center Representative - Northwest Austin
- Austin, TX
- 29 days ago
- Austin, TX
- 29 days ago
GENERAL JOB DESCRIPTION: Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform...
Remote Medical Call Center Representative (Bilingual)
- Austin, TX
- 30+ days ago
- Austin, TX
- 30+ days ago
Remote Medical Call Center Representative (Bilingual) Austin, TX Type: Contract Category: Healthcare Salary: 19.00 Per Hour Reference ID: 10042360 Shortcut: hfzVcR Job Title: Medical Call Center Representative...
Remote Workcenter experience strongly preferred Certificate/License: None Knowledge, Skills, and Abilities: Bilingual in English/Spanish Exceptional customer service skills Ability to interact successfully with...
Purpose of the Position: The Office of Refugee Resettlement National Call Center (ORRNCC) Supervisor will oversee call specialists who provide quality services to children, sponsors, community...
Purpose of the Position: The ORRNCC Call Specialist will be responsible for providing quality services to the children, sponsors, community members and other callers, while maintaining...
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Austin, TX
Highest Education Level
Call Center Representatives in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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