Call Center Representative Jobs in Austin, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist ASG National Austin, TX, US 3 days ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...
Remote WorkCall Center Rep - Spanish Bilingual Preferred Job Type: Full-Time Exemption Type: Non-Exempt Wage Amount: $19.25 hourly minimum Join a wonderful team and work for an growing organization with a...
Remote WorkAid Medicaid providers and clients with inquiries regarding eligibility, medical claims status, and other program questions. Respond to phone inquiries promptly, courteously, and concisely....
Details Department: Ear, Nose, and Throat Schedule: Monday- Friday 8AM- 5PM Hospital: Austin Medical Plaza Location: 3705 Medical Parkway, Austin, Texas 78705 Benefits Paid time off (PTO) Various...
HR Customer Service Call Center Representative
- Round Rock, TX (22 miles from Austin, TX)
- 10 days ago
- Round Rock, TX (22 miles from Austin, TX)
- 10 days ago
Submit your application for the opportunity below:HR Customer Service Call Center Representative that is work from home....
Remote WorkCall center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkCall center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkExperience: Two years of experience working in a physican's office or healthcare facility; Call center experience strongly preferred....
- Austin, TX (14 miles from Austin, TX)
- 27 days ago
- Austin, TX (14 miles from Austin, TX)
- 27 days ago
Previous Call Center experience. Previous Financial Institution experience. Additional Information All your information will be kept confidential according to EEO guidelines....
Customer Experience Specialist (Call Center - Austin, TX)
- Austin, TX
- 30+ days ago
- Austin, TX
- 30+ days ago
Who We Are. At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that...
Location: This position will be working remotely on Mondays, Wednesdays, and Fridays and will be working in person at our Headquarters location in North Austin on Tuesdays and Thursdays. Schedule:...
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Austin, Texas, United States Description This is a fully and permanently remote work from home opportunity with...
Remote WorkMake an impact with the power of your ideas Cotality is no ordinary company. We're the only holistic data, insights and workflow solutions provider for the property ecosystem-serving industries...
Location: This position will be working remotely on Mondays, Wednesdays, and Fridays and will be working in person at our Headquarters location in North Austin on Tuesdays and Thursdays. Schedule:...
Remote Bilingual Call Center Representative Spanish-English
- Austin, TX
- 60+ days ago
- Austin, TX
- 60+ days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkDemographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Austin, TX
Highest Education Level
Call Center Representatives in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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