Customer Service Representative Jobs in Alcoa, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Community Choice Financial Family of Brands
- Knoxville, TN (11 miles from Alcoa, TN)
- 1 day ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 1 day ago
Your Opportunity: Customer Service Representative TitleMax Knoxville, TN As a Customer Service Representative (CSR), youll help people in your community access the financial solutions they needright...
In PersonSutherland - Customer Service Representative
- NLP Dominos
- Knoxville, TN (11 miles from Alcoa, TN)
- 20 hours ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 20 hours ago
Sutherland - Customer Service Representative Location:Knoxville,TN Customer Service Representative - Where People Skills Meet Pizza Success!...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Strawberry Plains, TN (23 miles from Alcoa, TN)
- 1 day ago
- Strawberry Plains, TN (23 miles from Alcoa, TN)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Service Representative
- National HealthCare Corporation
- Knoxville, TN (11 miles from Alcoa, TN)
- 1 day ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 1 day ago
Position : Customer Service Representative Pay : $20.00 / hr. - $25.00 / hr. - Depending on Experience Hospice accepts and directs requests for health care services....
RemoteBusiness (B2B) Customer Service Support Representative
- Cellular Sales
- Knoxville, TN (11 miles from Alcoa, TN)
- 1 day ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 1 day ago
Cellular Sales B2B Service Support Representative Exciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and...
In PersonCustomer Service Representative - Tennova Primary Care - East Town
- Tennova Medical Group - Greater Knoxville
- Knoxville, TN (11 miles from Alcoa, TN)
- 1 day ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 1 day ago
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone...
In PersonTechnical Customer Support Representative
- Peraton
- Clinton, TN (22 miles from Alcoa, TN)
- 2 days ago
- Clinton, TN (22 miles from Alcoa, TN)
- 2 days ago
Responsibilities Are you passionate about providing outstanding IT support and helping users solve technical challenges? Peraton is seeking a dedicated and service-oriented Technical Customer...
In PersonClient Services Representative
- ODYSSEY BEHAVIORAL GROUP
- Sevierville, TN (21 miles from Alcoa, TN)
- 4 days ago
- Sevierville, TN (21 miles from Alcoa, TN)
- 4 days ago
Client Services Representative Sevierville, TN 37862 Apply Overview Level Experienced Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Health Care...
In PersonCustomer Care Representative Needed!
- BrightStar Care
- Knoxville, TN (11 miles from Alcoa, TN)
- 4 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 4 days ago
Position: Able to work as a Home Health Aide & office work as a Customer Service Representative Position Description: Personal Care & Support work in the field and Staffing & Recruiting work in the...
In Person- VRC Companies
- Knoxville, TN (11 miles from Alcoa, TN)
- 4 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 4 days ago
Apply Description Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries...
In PersonMulti-Location Customer Service Specialist
- Sherwin Williams
- Sevierville, TN (21 miles from Alcoa, TN)
- 5 days ago
- Sevierville, TN (21 miles from Alcoa, TN)
- 5 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In PersonEntry Level Customer Service Representative - Tennova Heart - Turkey Creek
- Community Health System
- Knoxville, TN (11 miles from Alcoa, TN)
- 6 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 6 days ago
Job Summary The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels,...
In PersonCustomer Service Representative - Tennova Heart - Turkey Creek
- Community Health System
- Knoxville, TN (11 miles from Alcoa, TN)
- 7 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 7 days ago
Job Summary The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels,...
In PersonCustomer Service Representative (CSR) in Sevierville
- LB Chase Heating & Air
- Sevierville, TN (21 miles from Alcoa, TN)
- 8 days ago
- Sevierville, TN (21 miles from Alcoa, TN)
- 8 days ago
Service Representative (CSR) Customer Service Representative (CSR): Job Description Bring joy and comfort to our neighbors through expert craftsmanship and remarkable care....
In Person- KFC
- Lenoir City, TN (18 miles from Alcoa, TN)
- 8 days ago
- Lenoir City, TN (18 miles from Alcoa, TN)
- 8 days ago
Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to...
In PersonDemographic Data for Alcoa, TN
Moving to Alcoa, TN? Find some basic demographic data about Alcoa, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Alcoa, TN
Highest Education Level
Customer Service Representatives in Alcoa, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »