Customer Services Representative 5

Customer Services Representative 5 Work Location: 650 E Swedesford Road, Wayne, PA, USA, 19087. Assignment Duration: 6+ months Work Arrangement: Hybrid Contract-to-hire Position Summary: The main function of a client/customer services representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Key Responsibilities: Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills. Act as escalation point for clients/customers. Approve the referral of unresolved customer grievances to designated departments for further investigation. Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products. Report on call center activities to executive level management. Qualification & Experience: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Expert ability to work independently and manage one's time. Expert ability to accurately document and record customer/client information. Expert leadership and mentoring skills necessary to provide support and constructive performance feedback. Previous experience with computer applications, such as Microsoft Word and PowerPoint. High school diploma or GED required Comments: This position was approved to assist with Scion program migration.