Customer Service Representative Jobs in Scranton, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Blood Collection Staff - Customer Service
- American Red Cross
- Ashley, PA (18 miles from Scranton, PA)
- 1 day ago
- Ashley, PA (18 miles from Scranton, PA)
- 1 day ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
In PersonCustomer Care Representative I
- Reliable Home Health
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 6 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 6 days ago
PI284771782 43-4051.00 Customer Service Representatives Additional Details How To Identify Potential Job Scams APPLY ON EMPLOYER'S WEBSITE Save Job Print Share This Job Copyright2026Commonwealth of...
In PersonCustomer Care Representative I (Wilkes-Barre, PA, US, 18711)
- UGI Corp.
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 11 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 11 days ago
Requisition Number: 29552 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve,...
RemoteCustomer Care Representative I - Bilingual
- UGI Corporation
- Wilkes Barre, PA (15 miles from Scranton, PA)
- 12 days ago
- Wilkes Barre, PA (15 miles from Scranton, PA)
- 12 days ago
Requisition Number: 29557 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve,...
RemoteCustomer Care Representative I
- UGI Corporation
- Wilkes Barre, PA (15 miles from Scranton, PA)
- 12 days ago
- Wilkes Barre, PA (15 miles from Scranton, PA)
- 12 days ago
Requisition Number: 29553 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve,...
RemoteCustomer Service Representative (Loan Consultant I)
- Lendmark Financial Services, LLC
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 13 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 13 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
In PersonLicensed Client Services Representative
- TEKsystems
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 14 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 14 days ago
Maintaining industry leading service standards by providing prompt service and one call resolution....
In PersonCustomer Service Representative (Loan Consultant I)
- Lendmark
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 15 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 15 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
In PersonMedical Equipment Customer Service Representative
- Rotech Healthcare Inc.
- Dickson City, PA (4 miles from Scranton, PA)
- 20 days ago
- Dickson City, PA (4 miles from Scranton, PA)
- 20 days ago
Service Representative to join our team....
In PersonMulti-Location Customer Service Specialist
- Allied Universal
- Pittston, PA (8 miles from Scranton, PA)
- 22 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 22 days ago
View More Jobs Multi-Location Customer Service Specialist South Abington Township, PA, United States and 1 more JOB DESCRIPTION This position is essential to the success of our retail stores....
In Person- Wawa, Inc.
- White Haven, PA (21 miles from Scranton, PA)
- 25 days ago
- White Haven, PA (21 miles from Scranton, PA)
- 25 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In Personcenter experience preferred Ability to multitask and learn systems quickly Proven ability to manage call volume with accuracy and attention to detail Job Type & Location This is a Contract position...
In Person ContractAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In Person- Try
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 28 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 28 days ago
Service Representative II (CSR II) for our Corporate HQ located in Wilkes-Barre, PA....
In PersonCustomer Service Rep(04871) - 1420 Mulberry St
- Domino's
- Scranton, PA
- 30+ days ago
- Scranton, PA
- 30+ days ago
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if...
In PersonDemographic Data for Scranton, PA
Moving to Scranton, PA? Find some basic demographic data about Scranton, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Scranton, PA
Highest Education Level
Customer Service Representatives in Scranton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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