Customer Service Representative Jobs in Scranton, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
POSITION SUMMARY: As a Contact Center Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional white-glove service across multiple communication...
un Customer Service (Scranton) Edible Arrangements 538 Scranton Carbondale Highway compensation: $13 per hour payday is May 16. We also include lunch. employment type: experience level: entry...
- Wyoming, PA (11 miles from Scranton, PA)
- 20 hours ago
- Wyoming, PA (11 miles from Scranton, PA)
- 20 hours ago
The Customer Service Representative will serve as a key point of contact for clients across Evercor and its divisions, Pestcor and Turfcor....
Customer Service Representative (Loan Consultant II)
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 1 day ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 1 day ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Customer Service Rep II (1st Shift)
- Wilkes Barre, PA (14 miles from Scranton, PA)
- 1 day ago
- Wilkes Barre, PA (14 miles from Scranton, PA)
- 1 day ago
Requisition I D : 885620 Position : Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture,...
Medical Equipment Customer Service Representative
- Dickson City, PA (4 miles from Scranton, PA)
- 3 days ago
- Dickson City, PA (4 miles from Scranton, PA)
- 3 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
We need help for Mothers Day holiday. Must be have CSR experience. Prefer to have POS knowledge. Need to take orders over the phone and in person.
Sr Medical Screener - Reception Technician (Customer Service)
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 3 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 3 days ago
Summary** Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to qualify donors for the plasma pheresis process. **Job Description**...
Sr Medical Screener - Reception Technician (Customer Service)
- Wilkes Barre Township, PA (14 miles from Scranton, PA)
- 4 days ago
- Wilkes Barre Township, PA (14 miles from Scranton, PA)
- 4 days ago
Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to qualify donors for the plasma pheresis process. Job Description 1 In...
Medical Screener - Reception Technician (Customer Service)
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 5 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 5 days ago
Summary** Responsible for greeting donors at the plasma collection center andconducting a series of registration procedures to verify donorsuitability for the plasma pheresis process. **Job...
Customer Service Representative
- Pittston, PA (8 miles from Scranton, PA)
- 6 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 6 days ago
TEKsystems is seeking a motivated and customer-focused Client Services Representative to join our team in Pittston, PA. As a Client Services Representative, you will be the first point of contact...
The schedule for this position is Monday to Friday 8:30am to 5:00pm. The base pay starts at $19.00/hour. Customer Experience Team Members are excellent listeners, problem solvers and have an...
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service...
Customer Service Representative (Loan Consultant I)
- Scranton, PA
- 10 days ago
- Scranton, PA
- 10 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Demographic Data for Scranton, PA
Moving to Scranton, PA? Find some basic demographic data about Scranton, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Scranton, PA
Highest Education Level
Customer Service Representatives in Scranton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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