Customer Care Representative I

Customer Care Representative I - 29554

Wilkes-Barre, PA

2 DAYS AGO

22596429

Summary

Wilkes-Barre, PA

In-Person

Competitive Salary

1 Years Experience

High school graduate or equivalency certificate (GED)

No Commission

40.00 hours per week / Day Shift / Full-Time

Description

UGI Utilities Position title: Customer Care Representative I Location: Wilkes-Barre, PA, US, 18711 Customer Care Representative I Location: Wilkes-Barre, PA, US, 18711 Workplace Environment: Hybrid Company: UGI Utilities, Inc Requisition Number: 29554 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page . Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM - 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled. After the initial training period has been completed, candidates must have the flexibility to work View the full job description Equal employment opportunity, including veterans and individuals with disabilities. PI284771782 43-4051.00 Customer Service Representatives

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