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Customer Service Representative - Part-Time
Location:
Hatfield, Pennsylvania, United States of America
Category:
Customer Service
widget:
Part time
Job ID:
JR8202
Save Job
Apply Now
Description
Job Description:
Job Summary:
The Part-Time Customer Service Representative plays a key role in supporting daily operations and ensuring customer needs are met in a fast-paced environment. This position is part of a small, dynamic team and is responsible for maintaining the accuracy and integrity of customer and operational data.
The role requires strong attention to detail and the ability to manage multiple tasks simultaneously within a part-time schedule. Responsibilities include entering, verifying, and managing data with a high level of accuracy and efficiency. This position also contributes to maintaining organizational workflow by supporting routine processes and addressing day-to-day operational needs.
Job Duties: Duties and responsibilities include, but are not limited to, the following:
Handle inbound calls and provide appropriate responses to customer inquiries.
Accurately input customer quotes and sales orders into the system.
Process and prioritize incoming orders for timely and efficient order entry.
Follow up with customers to confirm orders and address any changes or updates.
Manage a high volume of email communication with internal teams and external customers.
Assist with Return Merchandise Authorization (RMA) processing as needed.
Generate and distribute order status reports, including backlog/open and open-order reports.
Collaborate with the operations team to ensure accurate and timely shipments.
Coordinate with the finance team to address credit holds and resolve issues related to customer account standing.
Document processes and perform audits to ensure adherence to ISO compliance standards.
Job Qualifications
High School Diploma, G.E.D., or equivalent (required).
Excellent verbal and written, communication skills.
Ability to show empathy and patience when addressing customer concerns, including in challenging situations.
Strong problem-solving skills, with the ability to identify issues and resolve them efficiently using sound judgment and creativity.
Exceptional attention to detail to ensure accuracy and thorough.
: Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment.
Flexibility to adapt to changing customer needs processes, systems, and priorities.
Ability to collaborate with internal teams to resolve customer issues and enhance improve the overall service experience.
Familiarity with customer service software and CRM systems (e.g., Salesforce), along with proficiency in basic computer applications, such as email and data entry tools.
Physical Requirements
Ability to remain seated at a desk or alternate between sitting and standing for extended periods (up to 8 hours).
Frequent use of hands, wrists, and fingers for typing, operating a computer mouse, handling files, and using office equipment.
Sufficient speaking and hearing ability to communicate effectively with customers and colleagues in person and via telephone or headset.
Close vision and the ability to adjust focus for reading documents and viewing information on a computer monitor for extended periods.
Ability to occasionally lift and/or move objects weighing up to 10 to 25 pounds.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
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Skip to main content
(0)
-
Customer Service Representative - Part-Time
Location:
Hatfield, Pennsylvania, United States of America
Category:
Customer Service
widget:
Part time
Job ID:
JR8202
Save Job
Apply Now
Description
Job Description:
Job Summary:
The Part-Time Customer Service Representative plays a key role in supporting daily operations and ensuring customer needs are met in a fast-paced environment. This position is part of a small, dynamic team and is responsible for maintaining the accuracy and integrity of customer and operational data.
The role requires strong attention to detail and the ability to manage multiple tasks simultaneously within a part-time schedule. Responsibilities include entering, verifying, and managing data with a high level of accuracy and efficiency. This position also contributes to maintaining organizational workflow by supporting routine processes and addressing day-to-day operational needs.
Job Duties: Duties and responsibilities include, but are not limited to, the following:
Handle inbound calls and provide appropriate responses to customer inquiries.
Accurately input customer quotes and sales orders into the system.
Process and prioritize incoming orders for timely and efficient order entry.
Follow up with customers to confirm orders and address any changes or updates.
Manage a high volume of email communication with internal teams and external customers.
Assist with Return Merchandise Authorization (RMA) processing as needed.
Generate and distribute order status reports, including backlog/open and open-order reports.
Collaborate with the operations team to ensure accurate and timely shipments.
Coordinate with the finance team to address credit holds and resolve issues related to customer account standing.
Document processes and perform audits to ensure adherence to ISO compliance standards.
Job Qualifications
High School Diploma, G.E.D., or equivalent (required).
Excellent verbal and written, communication skills.
Ability to show empathy and patience when addressing customer concerns, including in challenging situations.
Strong problem-solving skills, with the ability to identify issues and resolve them efficiently using sound judgment and creativity.
Exceptional attention to detail to ensure accuracy and thorough.
: Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment.
Flexibility to adapt to changing customer needs processes, systems, and priorities.
Ability to collaborate with internal teams to resolve customer issues and enhance improve the overall service experience.
Familiarity with customer service software and CRM systems (e.g., Salesforce), along with proficiency in basic computer applications, such as email and data entry tools.
Physical Requirements
Ability to remain seated at a desk or alternate between sitting and standing for extended periods (up to 8 hours).
Frequent use of hands, wrists, and fingers for typing, operating a computer mouse, handling files, and using office equipment.
Sufficient speaking and hearing ability to communicate effectively with customers and colleagues in person and via telephone or headset.
Close vision and the ability to adjust focus for reading documents and viewing information on a computer monitor for extended periods.
Ability to occasionally lift and/or move objects weighing up to 10 to 25 pounds.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Save Job
Apply Now
Show map
Get notified for similar jobs
Sign up to receive job alerts
Email address
Submit
Manage Alerts
Get tailored job recommendations based on your interests.
Get Started
Similar Jobs
Customer Service Representative
Embrace the role of a Customer Service Representative and play a key role in supporting customers and sales teams for industry-leading flow and pressure instrumentation. Leverage your customer service and problem-solving skills in a dynamic, high-tech environment. Grow your career with a global leader in industrial solutions and make a real impact every day.
Location:
Hatfield, Pennsylvania, United States of America
Category:
Customer Service
widget:
Full time
Job ID:
JR8137
Apply Now
Service Technician
Join our team as a Service Technician and provide top-notch service solutions for commercial food equipment. If you are mechanically and electrically inclined, this is your chance to work with a leading provider in the industry!
Location:
Philadelphia, Pennsylvania, United States of America
Category:
Customer Service
widget:
Full time
Job ID:
JR5642
Apply Now
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Embrace the role of a Service and Repair Technician at Brooks Instrument, where you'll troubleshoot, calibrate, and repair flow measurement controllers for critical industrial applications. Leverage your mechanical aptitude and computer skills in a dynamic, high-tech environment. Grow your career with a global leader in instrumentation and service solutions.
Location:
Hatfield, Pennsylvania, United States of America
Category:
Customer Service
widget:
Full time
Job ID:
JR7359
Apply Now
View More
Life at Company
Culture
We're working together to build strong communities inside and outside.
Benefits
Company sees the whole person and looks to support your well-being.
Diversity and Inclusion
We value individuality. experiences that have shaped your world.
Share The Opportunity
Share via Facebook
Share via twitter
Share via linkedin
Share via email
Personal Information
Career Site Cookie Settings
Suppliers
Contact Us
Sustainability
Investor Relations
follow us
2025 Illinois Tool Works Inc. All Rights Reserved.
Contact us
Privacy Statement
Terms of Use
Job ID: 523179661
Originally Posted on: 6/1/2026
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