Customer Service Representative Jobs in Toronto, ON
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Experience Representative
- Indigo Books & Music
- Toronto, ON
- 3 hours ago
- Toronto, ON
- 3 hours ago
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it...
In PersonCustomer Service Representative- Automotive (On-Site)
- Cnx
- Mississauga, ON (14 miles from Toronto, ON)
- 12 hours ago
- Mississauga, ON (14 miles from Toronto, ON)
- 12 hours ago
Job Title: Customer Service Representative- Automotive (On-Site) Job Description The Automotive Customer Service Rep position interfaces with customers via inbound/outbound calls and/or via the web....
In PersonBilingual Customer Service Representative (English / French)
- ZOLL
- Mississauga, ON (14 miles from Toronto, ON)
- 12 hours ago
- Mississauga, ON (14 miles from Toronto, ON)
- 12 hours ago
Acute Care Technology ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With...
Hybrid- University Health Network
- Mississauga, ON (14 miles from Toronto, ON)
- 22 hours ago
- Mississauga, ON (14 miles from Toronto, ON)
- 22 hours ago
Company Description Traferox creates, manufactures and commercializes products used to transplant solid organs (lungs, heart, liver, kidneys, pancreas). These products employ technologies invented...
In PersonBilingual Client Services Representative (English/French)
- AGF
- Toronto, ON
- 1 day ago
- Toronto, ON
- 1 day ago
Bilingual Client Service Representative (English/French) About AGF: Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies...
HybridAbout AGF: Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private...
HybridEstablished in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With...
In PersonBilingual Customer Service Representative
- Becton Dickinson & Company
- Mississauga, ON (14 miles from Toronto, ON)
- 1 day ago
- Mississauga, ON (14 miles from Toronto, ON)
- 1 day ago
Support one-call resolution by assessing issues, recommending appropriate solutions, and executing them. Establish and maintain relationships with key customer accounts....
In PersonWere building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
In PersonSoftware Dev Engineer , Amazon Customer Service
- Amazon
- Toronto, ON
- 5 days ago
- Toronto, ON
- 5 days ago
Amazon is Earth's most customer-centric company, broadly recognized as #1 in Amazon Customer Service (CS) both in the US and abroad. We drive innovation and customer obsession into everything we...
In PersonCustomer Service Assistant Department Manager - Full Time
- Longos
- Vaughan, ON (13 miles from Toronto, ON)
- 5 days ago
- Vaughan, ON (13 miles from Toronto, ON)
- 5 days ago
We are looking for a Customer Service Assistant Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment! Are you ready to take your career...
In Person Full Time- Beneva
- Mississauga, ON (14 miles from Toronto, ON)
- 6 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 6 days ago
EXPERIENCE/REQUIREMENTS: Minimum College Diploma/University Degree Minimum 3-5 years customer service and/or sales and/or call center experience....
HybridHigh School Diploma with some college preferred 1-2 years of call center experience or 3 - 5 years of customer service experience is preferred. 1-2 years of optical experience is preferred....
In PersonCustomer Service Representative
- University Health Network
- Brampton, ON (18 miles from Toronto, ON)
- 6 days ago
- Brampton, ON (18 miles from Toronto, ON)
- 6 days ago
Company Description Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax,...
In PersonCustomer Service Representative
- Give and Go Prepared Foods
- Etobicoke, ON (7 miles from Toronto, ON)
- 7 days ago
- Etobicoke, ON (7 miles from Toronto, ON)
- 7 days ago
Give & Go Prepared Foods Corp. is a proud member of the Mondelez family. We are a leading and growing North American manufacturer of baked goods for over 30 years. If you're looking for a company...
In PersonCustomer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Toronto, ON
Highest Education Level
Customer Service Representatives in Toronto, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
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